Adina Apartment Hotel Auckland Britomart

This place is a hit and miss. Housekeeping was spotty. Requested for tidy up after 2nd night but they failed to replenish the tea/chocolate drink and threw away my shower cap without replacing any. Certain housekeepers (some were nice) should really be taught not to stare at their guests like we were strange and to greet or at least lend a smile. Frontdesk isn't any warmer but they get the job done, which is alright.

There's a back entrance/exit which I used 90% of the time to avoid bumping into the staff.

Curtains in the room failed to shut out bright light from next door carpark/building throughout the night. I had to improvise by using the clips from the hangers to "clip" the curtains together.

Overall, it is an ok place to stay if you can overlook service quality. It's a good place to stay away from the crowd and noise.

All the stuff I left in the room during the day was thrown out. If for some reason you stay here make sure to bring everything with you during the day.

We stayed in a 2 BR apartment for 2 nights. It is close to few Cafes and restaurants. Bedrooms are spacious and clean. Our one has 2 bathrooms (one is attached to main BR and the other one near the entry). Internet connection is easy and smooth. The room is equipped with all the essential things including dishwashers, microwave and fridge. The espresso coffee machine is bonus! They charged extra for secured underground car parking space -which is also quite spacious. Check in process was easy and quick. Staffs are mostly helpful and friendly. The only thing we found inconvenient was the corridor from the room to the lift is not under cover so during our stay, there was rain and the whole corridor was wet and every time we needed to go to lift we got wet. Otherwise nice stay.

Worse experience ever. Where do I start? Room was dirty including finding used vapes under the lounge. Then the washing machines didn’t work. Promised by staff it would be sorted and wasn’t. Over heard another guest at reception complaining that their washing machine was broken. Honestly, never again.

Stayed for 5 nights and was not offered or provided any housekeeping services. Requested service multiple times and was ignored. Would not recommend a longer term stay. The staff make it completely obvious that customer service is not a priority.

Fantastic place to stay, everything you could ever need, fantastic location, extremely clean and well kept, great staff so helpful.will definitely return and recommend.

Hardware is generally acceptable
Convenient location
Check-in at the counter is slow

Sehaam was helpful and made the check-in process a breeze. The room is regularly cleaned and has most of the ammenities you need.

The hotel is very comfortable, not too far from the Quay area. The staff were really helpful and kind from the moment we step foot at Adina, especially Mai! They gave us a lot of information about Auckland, and made sure that everything was alright with us. The rooms were clean, and aside from the laundry room being on the ground floor, everything was quite nice. At the restaurant bar attached to the hotel, they played some nice live music on second Wednesdays which was great for relaxing.

Really enjoyed our stay, friendly and helpfull staff and everything was easy to sort. Parking was brilliant and the room itself was sweet for our family of 5 with the pull out sofa added. Thanks heaps

I stayed a while back with family. The hotel is well priced and well located. The service was good, especially considering that the place was short staffed.

The rooms are well appointed and quite nice, however there were clear signs of wear and tear. I paid extra for a sofa bed which was extremely uncomfortable (you could feel the springs which poked into your back), considering the extra price a simple mattress topper on top of the sofa bed mattress would have appreciated. I would avoid asking for a sofa bed unless 100% necessary.

The hotel staff were polite and friendly. The room was very clean — leaning almost towards sterile. The location is excellent for anyone going to see a show at the Spark Arena b/c it’s literally steps away. The room had a well stocked mini-kitchen and dining area. It’s near a grocery store and park and you can easily walk to the viaduct in about 15-20mins. It was perfect for a short stay for mom, dad, toddler.

I had good experience for my stays in other Adina hotels, hence naturally, Adina Apartment Hotel Auckland is my choice for 2 night stays in Auckland. The experience was not satisfactorily. Firstly, privacy issue. The duty manager recorded my credit card details and keyed into the computer, not just swipe and pay. When asked, he told me this is the common practice in the hotel industry (including the 3 hotels that he previously worked at). I have not encountered this for my previous hotel stays, i.e. Worldwide including NZ. He added that the credit card details are encrypted and cannot be seen by the hotel staff. This does not address my question, why would the hotel require the 16 digit credit card numbers and the expiry date when payment had gone through? Secondly, the cleanliness (especially bathroom) needs attention. Thirdly, the common corridor is not completely shelftered (see pics) and we got wet in the rain. Overall, the stay is disappointed and make me wary of choosing Adina in future.

I really loved this place, the service was top notch, the apartment was very fancy, clean and had everything in it you could possibly need while away. We stayed there as the location was perfect for a concert at spark Arina right across the road. Def wouldn't hesitate to stay again.

. We had very limited time in Auckland and were held up by hotel problems. Upon check in I was asked for a 600 dollar bond to be put into our debit card for 2 nights which we were never told about on the phone. We were sent to the wrong room first, the door opened and we got settled to discover we had been sent to the wrong room where the power wasn't working and it was freezing cold. An hour later we had to pack up and move to the room we had booked the top penthouse. The floors were covered in black marks and not clean. The pull out bed had black hair all over it and chip crumbs all over it. The room had visible signs of leaking. The shower head was leaking two lights were blown in the kitchen lounge area making it hard to see. The range hood top was disgustingly unclean and there was no sugar and one drinks worth of sachets. The fold out bed had no linen and I got told it is an extra $50 a night on top of the $1000 for two nights. The dryer is overdue for replacement and was struggling with 4 kids clothing items in it, the dishwasher didn't work. 3 stes of cutlery for a family apartment and no instructions on Wifi. The cards kept losing their pairing all the time and I had to ask for new cards 3 times in a 2 night stay. Checkout is 11am but they cancelled my room cards at 10.30am leaving me confused and stuck in the basement about why I couldn't get back up to the top level. Breakfasts were very small and not up to restaurant standard. Upon arrival we were greeted with a manager telling us to dispose of our masks and wear there disposable masks as one of the guests had Covid. The reception staff however are very friendly and go the extra mile. The basement carpark card readers were a pain. My son is sick since we stayed at this hotel. Vouchers were offered and accepted for the problems we encountered.

Centrally located only 200m from Spark Arena we have stayed here a quite a few times now when attending events.
The apartment booked was averaged priced, a good size, plenty of space being open plan with a lounge, kitchen and small dining area. Basic tea and coffee is provided but was very minimum.
It was disappointing the apartment wasnt serviced during our stay and that we had to keep contacting reception for items not provided; dishwashing liquid, tee towels, dishcloth, hot chocolate. There was no info in our apartment either on how to connect to wifi or how to operate aircon or tv or that you can order room service from cafe/bar downstairs. Plus if you're staying multiple days like us be aware although there is free wifi there is also restriction on usage within a 24hr period.
Lastly on checkout dont make same mistake we did of handing over your room cards if you parked in underground hotel carpark. We werent told when we checked out you need a card to get out of the carpark so just in case you forget, the bell to notify reception to open the gate is a button on the bottom of the swipe pad on the post at the exit.

This place has undisclosed charges. They ask for credit card upon check in and say no charges will be applied but then a receipt is given to me for a payment I didn't agree to. The outside of the room felt like a "prison" set up, there was holes and hair in the bed and appeared to have already been slept in, no hospitality or information given about the place, I wouldn't recommend. The pictures show a very different view about the place.

Great location very nice rooms well appointed and the bed is awesome.staff are friendly parking is great.close to city centre.and a supermarket.

Room was nice.aircon was effective and still quiet.good shower.handy to shops and bars. However. Phone in my room didnt work, I had to park in an unsecured carpark next door for $30 per night despite being promised a secure parking space. Hotel kitchen wasn't open often when I was staying there. Access keys often lost their programming. Dryer didnt work. Parking is expensive and you get wet walking from your room to the lift because its outside. Wouldn't stay there again

Thank you Adina hotel staff. I loved every moment of our hotel room 6017 and the friendly staff in Auckland. I recommend for those who is finding it hard to get to spark arena to book into this hotel for an overnight stay.