Artedomus New Zealand

I visited your New Lynn branch today and brought some beautiful pots and decor for our home. The staff were so lovely and helpful. I would highly recommend it to all and look forward to my next purchase at Artedomous

Great company to deal with and prompt on delivery. From Auckland to Palmerston all done with no hassles and with great organisations. I will work with them again for sure

Gorgeous range of products and the prices were very competitive with other suppliers. Fabulous service too!

Very unique and awesome selection of tiles plus the professional advise was highly appreciated. It is a completely unique experience than the regular tile shop. We made a decision without hesitation to buy quality tiles from here and it looks absolutely amazing. Thank you Team.

Venetia in the Havelock North branch has been amazing to deal with. Helped with suggestions and ideas. Communicated really well and was responsive to all of our requests. She also checked in regularly as we had a number of early holdups on our build.

Artedomus have a wonderful array of beautiful tiles and thanks to Susies help at their Havelock North store our experience was made so easy with her knowledge and expertise. Can’t thank Susie and Artedomus enough!

I visited your Pt Chev showroom today. I was blown away by the range you have, such beautiful tiles. Thank you Richard for your exquisite service. I can't wait to come back and purchase our kitchen tiles. I will definitely be telling my friends about this place.

Really great service, professionally team. Saved me from a lot of stress picking the best tiles and matching them, saved me a lot of time. Thank you

Bought some pots yesterday from New Lynn. Impressive range of pots. Had the pleasure of meeting Leah and Nick who helped me load my goods into my car. Great sense of humour too. Definitely coming back. Looking forward to buying tiles now from Artedomus for my kitchen.

Excellent customer service professional team awesome tiles well looked after thank you very much

I'm in Auckland and wanted some Rubio samples. I chose to drive to your store which is extremely inviting with far more items than I anticipated. It is beautifully presented too. I was shocked the Rubio samples on the Rubio website are $6 and you charge $15. I'm all for paying more for an instore experience and service. I'm also a person who takes notice of reviews which I realise are individual and subjective. I wouldn't usually visit a company with reviews of 2.7 out of 5 but I've decided on Rubio and Artedomus are the Auckland retailer. There is a consistent pattern in your reviews, bad staff attitude and / or unsatisfactory service. Each review is replied to which shows your company care, however, they are disparaging responses. The 4 R's of a trustful apology are Recognition, Responsibility, Remorse, and Reparation. I'm not publically going to name your staff or detail their attitudes but I will never purchase from you or recommend you. Very sad because there were many items I would love to own

Very satisfied client. I love how the owner cares about his customer's satisfaction and buying experience

Took the money for a product they didn't have, and won't provide refund which is illegal. Forced to go elsewhere.
These guys are crooks! Don't use them.

Fabulous tile and stone selection and even better service at the Pt Chevalier showroom. Don sent me home with great range of samples and a smile on my face. There is nothing basic about this place and I will be back for more.

My husband and I came into the store on Saturday looking to source travertine pavers for around a pool. We took away a sample and confirmed availability/cost with the Ben who was helpful. The sample we selected was not thick enough for the job so I called on Monday morning and spoke with Mary who advised there were other/thicker options in stock and I should come back into the store. I traveled over from Waiheke and taxied to the store from the CBD where I was met by another gentleman who was beyond condescending and most unhelpful. The trip was a waste of time and the experience upsetting. I can understand and accept the store didn't have what I was looking for but I do not appreciate the unpleasant treatment and poor customer service on the second visit. Perhaps the gentleman was having a bad day. I will not go back to find out.

Horrible customer service - Edit: Thanks for response - so you're aware: I came in store to choose the size and style of pots I needed. Once confirmed, I emailed Kate and ordered 7 pots and I arranged/paid for delivery. Upon delivery, I immediately noticed an obvious thickness/weight difference in three of the pots. I called Kate to explain the situation, she had the correct pots in store. I arranged for the incorrect pots to be dropped back off and the correct pots to be delivered again - however this mistake was not honoured and I was left with the costly delivery fee again.

I fully understand that the pots are handmade and to expect slight variation - this was not the case. I explained this multiple times with pictures and measurements to plead my case. The correct pots all matched (albeit with slight variation), and the incorrect pots all matched (albeit with slight variation).

I am quite particular, I'll give you that, but that's not the issue. The issue is a mistake was made on your end but you couldn't care less as the sale had already gone through. Honour your mistake or get it right the first time instead of disregarding customers as overly particular/meticulous.

I typically don't write reviews but felt obliged to post this experience as it was, as previously mentioned, horrible.

FYI - the finished product is beautiful. The pots, all matching with their slight variations, look great.

These guys are awesome, So welcoming and really help full, Great range and service 100% Be back again. Thanks again

I was so well supported by Christine Park with flooring and bathroom tiles
Results have been stunning. Nice followup and genuine interest in my project.

I had heard so much about Artedomus before my visit, I was excited to visit the showroom. I was impressed with their design style and inventory as well as the knowledgeable helpful staff! Absolutely love the large selection of garden accessories! Looking forward to visiting again to see what other goodies they come up with!

Artedomus have so many amazing tiles and our bathroom/kitchen renovation was an absolute success. Best range in Auckland, a great and varied selection. The team were also very helpful and provided great technical advice with great in-store experience. Such a wonderful experience from beginning to end. Mary, Kate and Don were delightful to deal with and all 3 of them could help me at any moment when I rang to enquire about our renovation. All were on hand to make suggestions if required. Definitely recommend Artedomus if you want a great job done with great door to door delivery and experience!