Ascent Roofing NZ

Ascent Roofing were asked to inspect and undertake repairs on the roof of my home.

I was very impressed with their initial assessment. A thorough inspection of the roof was performed, and an honest explanation of the work that needed to be done was given to me. The owner, Jeff, did not try to up-sell or push expensive products, and was very clear when talking about what work was necessary vs what work didn't need doing. He demonstrated a high level of knowledge in regards to roofing, and showed honesty, customer focus, and integrity as a businessman. Because of this, I was happy for Ascent Roofing to perform the repairs.

The repairs were performed quickly, however, the work initially was of a poor standard with multiple critical issues. As soon as I raised these, Jeff came around the same day to inspect them. He did not try to make excuses, he owned the problem and apologised unreservedly. He then promised to fix the issues.

Ascent Roofing were true to their word. The issues were resolved a couple of months later to a great standard, at no additional cost. The workmanship this time was excellent and I am very happy with the end result.

Everyone makes mistakes, this is a side effect of being human! However, what makes the real difference is how these are dealt with. Ascent Roofing and their owner Jeff demonstrated a first class approach to customer service in their management of these problems, and a high level of professionalism. The way my complaint was dealt with and was resolved was exemplary, and so I would highly recommend this company to others looking for roofing services.

My new roof is fantastic. Really great company to deal with.
Great communication and service. Competitively priced too. I felt very looked after from start to finish.
Highly recommend.

Amazing service! It was really easy to communicate to Jeff and Angel about my roof replacement - they were very professional, efficient, friendly and helpful. They answered all my questions (I didn't know anything about roofing) and gave me possible scenarios if I chose different types of roofs. Definitely felt that level of trust and would recommend their advice and service! So happy with my new roof:)

Jeff and his team arrived on time and I am very impressed with the quality of work. They know what they were doing. Fixed the leaks like what they said where it came from, glad I didn’t listen to others who said my roof needs replacement as would cost me more. These are honest people and not just about making money. Would contact them again in the future.

Happy with my new roof. They are true to giving quality service at affordable prices. The job we want done have been quotes by other roofers but Ascent Roofing stood out with their service level and good prices. Thank you for doing our roof I have recommended you to our friends.
From Shirley in Mairangi.