AutoTintz LTD

PLEASE STAY AWAY FROM AUTOTINTZ. NICK DOES TERRIBLE JOB AND DOES NOT HONOR HIS WORD.

Before I finally decided to write this review, I had given Nick way too many chances to amend but he seemed not to take it seriously regarding creasing my new car's headliner. He even blocked my mobile so I could not reach him. But this is just the beginning. I am going to tell the full story so others who consider doing any tinting/wrapping in Nelson, Richmond, Motueka, Takaka, Collingwood, Murchison, Havelock, Renwick and Blenheim would make a wise choice.

This happened when AUTOTINTZ was still in Auckland. I first contacted Nick in Dec 2019. Everything seemed fine until wrapping the roof. The roof wrap was scratched when he was wrapping so he suggested to redo the job afterwards. Even though the shark fin was also very poorly installed, I put it up and waited for another week so Nick could redo the job according to his schedule. Unfortunately he kept postponing and did not deliver even though he had promised several occasions. I even had to wait till 11/12 am just to hear him saying again sorry I could not finish the job (He promised to finish the job when I pick it up at 10pm and later he said it couldn't be done by 10 so I went there and waited till 11~12am).

It was a nightmare but it wasn't the worst.

The shark fin wrap was later on torn apart and also I realized the alignment wasn't right. I was so disappointed with Nick's work and just couldn't be bothered to ask him again as he seemed to make things worse. I later on dropped my car to Honda Newmarket and see what they can do. Unfortunately they do not patch up someone else's bad work. And even worse, they found out my headliner (at the back) was creased, which potentially would have leakage problem. Honda advised me to go to Nick again to get everything fixed as it is not Honda's responsibility to patch up somebody's bad work. I went to see Nick again and he admitted he was at fault and asked me for a quote to fix the headliner. I provided it to him later on (which was approximately $1000) and he said he wanted to find somewhere cheaper and would get back to me.

He never did. Even I have been trying to reach him on phone / text.

As I am also busy in other things so I have left this issue aside (I assume his workshop is there and he can't really get away.)

Until I finally got some spare time and decided to sort it out once and for all, Nick had already moved down to Nelson. I texted him again and he pretended to forget what had happened. I tried to call him multiple times and he even declined my call. After I tried to escalate the issue through text, Nick admitted his fault again and said he should have fixed it (see picture 16). He promised me again that he would pay weekly starting from the first week of 2022.

I texted him as reminder afterwards he never replied. Then I called him and realized I had been blocked.

Nightmare is not enough to describe the experience as a customer. Nick not only failed to deliver a quality product, but also could not keep his promise as a business owner and a service provider. And more importantly, he ruined the headliner of my brand new car and now he is trying to get away.

This is just the beginning and I am getting some legal advice on this.
Nick you cannot get away from what you had done. Man up and take your responsibility.

Highly recommend AutoTintz & Wraps.
High Quality work using a Premium Tint.
On time extremely polite & very Professional.
Not over priced yet Premium work.
Thanks for sorting my car.
Has me thinking about tinting my other car now!

Very happy with the job! Great communication and details of the tint used.
Nice and quick and very well priced! Highly recommend!

Negative as he is not capable of maintain promises. Sad as his work is top. I wish him a speed recover from this downfall

Tried to use him but he stuffed up my booking then re booked twice then again! I was depending on him to come thru as needed windows done to go away he wouldnt even answer his phone to sort it out wasted a whole week with him unbelievable he might do a good job but needs to employ a secretary I don't think he could get you a beer in a bewrey

Very happy with the work Autotintz have done to my Audi. Very helpful and gave great suggestions. It's gotta be the cheapest place to go in Nelson and the quality is even better! Only took a day to complete, and I got quite a lot of work done. Thanks for all the work you did Nick, will definitely come back when I decide what I want done to my car next!

Terrible service!
2 Bookings where Nick did not show up. The second time he would not even answer the phone or txt. Very unprofessional and a huge waste of time.
Do not use

Great service. Very friendly and knowledgeable. Good prices, very happy with the tinted windows.

Well I wasn't going to leave a review but feel compelled to. I originally took my vehicle here around 12 months ago.
Initially was happy with the work done but found bubbles in the Tints on the rear windscreen and rear drivers side window. I have now noticed the rear demister has damage as well. Nick originally offered to reapply the tint free of charge but after trying to get it sorted multiple times, I wasn't able to take the vehicle back (On one occasion I had the vehicle booked in and arrived to find they had shut for the day without telling me). Wouldn't come back here again.

** EDIT - There was correspondence regarding this via Facebook message with Melissa. Contacted on 2nd of July to book in a time to resolve it - Chased up again on 27th of August. Booked it in for 19th September. 18th September @ 10pm you messaged to say move to 20th September. Asked for booking time on 20th advised at 2pm on the same day he could fit me in for 4pm that day. Advised they would resolve when back from holiday but haven't heard anything since. I genuinely think you guys have good intentions but believe having a busy schedule made it hard to resolve.

Nick and his team did an outstanding job on our VF Commodore Station wagon, blacked out all the chrome and tinted the windows, well priced and just a great job!

Hands down one of the best places to get window tinting for your car - High quality, reputable tints used (opted for Global QDP - most popular film), top-notch workmanship and reasonable prices. Highly recommend!

Terrible customer service!

Have been trying to make a booking for a almost a month and no reply.
The screenshot attached is showing time stamps.
Requested a quote through the website and still no joy.
Rang their 0800 and the cellphone number advertised on the website a lot but to no avail.
Finally, yesterday I rang the cellphone number and Nick answered the phone and he said that he will send me a quote but never sent it.

I feel so unhappy: (

Extremely professional and great job. Had a tiny spec of dust on one of the windows and Nick redid both windows for free without any hesitation. Customer service like no other! Will be back again for sure!

Pretty happy with the windows tinting installation and price. My two frontals done in an hour as promised while waiting in the shop.

Nick and Melissa are fantastic at what they do. Not only do they do an awesome job but they are so helpful and friendly! Appreciate the awesome work you've done on my car. 11/10!

Nick tinted my Tesla to perfection - looks amazing. Good advice upfront with options laid out clearly. He made sure the tiny job was 100% before calling it a job done. Highly recommend! I will recommend to others

Out of all the tint companies i got in touch with, Autotints were the only one to even respond. Amazing customer service, treated me with respect, giving me a free red bull while i waited, very good pricing for the time it took. Very happy with the result, i definitely recommend them!

I booked my car for tinting 8 days earlier.
Got message from the owner 1 day before to drop car, i was feeling good upto thaat time.
Next day i found my car without tinting and got message that i can't do it as im having some mental issues. And said he don't care if I'll put bad reviews on website. My question is what a professional job, he can't tell me 1 day before and now showing attitude. Please check again if you going there.

I booked my car for tinting 8 days earlier.
Got message from the owner 1 day before to drop car, i was feeling good upto thaat time.
Next day i found my car without tinting and got message that i can't do it as im having some mental issues. And said he don't care if I'll put bad reviews on website. My question is what a professional job, he can't tell me 1 day before and now showing attitude. Please check again if you going there.

Nick and Melissa are fantastic at what they do. Not only do they do an awesome job but they are so helpful and friendly! Appreciate the awesome work you've done on my car. 11/10!