Barfoot & Thompson Millwater

Tony and the team from Barfoot andd Thompson found my family our dream home. I then reffered a friend to Tony and again my friend was sorted out in no time at all. Together with this, the service, feedback and attention to details has been outstanding. I can not recommend them enough

B&T Millwater has been managing my property in Milldale for last 6 months now and I am very happy with the service I have received so far. The whole onboarding process has been made very simple - Thanks to @Tony Gibbs who has explained the whole process and made it a seamless journey. He & his team has been amazing right from the start. There were times I need Tony on an urgent basis and he has been always willing to come out of his way and help me where needed. I would recommend B&T Millwater team (Tony Gibbs and team) to anyone in this area or surrounding area, looking to rent a property or even looking to rent. Thank you! Sandeep Sharma.

We had really awful experience with one of the agents in this branch throughout the purchasing process. Initially it all went well when we decided to put an offer on a listing property for our first home. Once the agreement reached, she became extremely irresponsible. Before the building inspection process, the inspector asked for all the utilities to be turned on and I had communicated with the agent. However, when we arrived, water pump was off; there were no gas bottle for testing the stove; and we could not test the floor heating.the agent was very reluctant to facilitate the building inspection and keep saying that CCC has been issued by the council so there would be no problem. A few days later, my solicitor found out a defect on the title, and if we carried on the purchase then we had to take the legal liability. At that stage we were deciding if we should withdraw offer, or putting the purchase on hold until the title problem was fixed. I understand that, as property agent, her job was to finish the deal. Her approach was to keep calling us and even yelled and scolded to us for considering withdrawal, and tried to persuade us that the problem was a small problem and the vendor will fix the title problem after settlement. The lawyer was just inexperience and exaggerated the situation so we didn't need to consider withdrawal. Maybe everything will turn out smoothly if we go ahead, but as a first home buyer we wanted to do it safely and didn't want to involve in any legal liability and dealing with the council. We reached an agreement with the vendor by putting the purchase on hold and waited until the title problem was fixed, via solicitor communication. I appreciate that during the waiting period she kept us updated weekly on the title amendment process, and the title was fixed a month later.
For the final inspection, the vendor had agreed to prepare a gas bottle for testing the stove; and got the floor heating turning on, in which the agent was notified. What made us furious was that, on the final inspection day, she just sent us two videos with the stove turning on and refused to connect the gas bottle for testing as the agent considered that dangerous. The floor heating was turned on but kept at 18.5 degree, and we were not able to raise the temperature in a short period of time. When we asked for testing the smoke detector, again, this was not facilitated and she keep saying CCC has been issued. Not until we said we would keep certain amount of money in the solicitor account until we can test it, she reluctantly helped out.
On the chattel lists and throughout the communication between the solicitors, we knew that 2 heater remotes exist. However, on the day of settlement there was only 1 handed over. We asked for that and she just kept saying that we should contact the vendor directly. That's all she had and she has finished her job.
We just feel that the agent was really irresponsible, except for the negotiation part!

We can't thank Tony enough for looking after our rental property. We are new in the rental market and Tony was of great help dealing with our queries and concerns professionally. Highly recommend Tony and the team at Barfoot & Thompson Millwater if you need property management service.

Tony is awesome and always there to help when you need him. We are longstanding Barfoot and Thompson clients and have to say that we have always been impressed with the overall professionalism and great service. Incredibly happy with the service and definitely recommend them.

We were working with Tony Gibbs when we rented our property last year. One of the most polite and helpful people we have ever worked with in Real Estate He is extremely professional and went above and beyond. We highly recommend working with him.

Tony Gibbs is a fantastic agent with a marvelous team. Very professional and generally a good person.

We have rented our property through the Barfoot & Thompson Millwater office (Tony Gibbs), we were treated with friendliness, professionalism and respect. Even our after sales requests were attended to without delay. It is an absolute pleasure to have Tony and his team managing our rental property!

Tony and his team are fantastic to deal with. Always friendly and extremely helpful. Millwater Barfoot’s branch in particular stand out from the rest on the Hibiscus Coast.

I have been renting a property using Barfoot & Thompson Millwater for a few months now and have to say they have been phenomenal. They have been so responsive and helpful with any queries or issues we have had and everything has been resolved promptly. After using them I would never rent without a letting agent again!

Tony Gibbs and his team are by far the most professional, kind and understanding I have ever dealt with would recommend hands down.

Tony Gibbs is best person to work with hands down. Very relaxed and makes sure that everything goes according to plan and always has time to catch up and make sure you are doing ok, always puts his clients first until they’re satisfied. Well done Tony keep up the good work people like you are very rare to find buddy.

I can't speak more highly of Tony Gibbs as a property manager. I thought having rentals would be difficult but Tony is so efficient and meticulous especially with selecting tenants. Would absolutely recommend.

Tony Gibbs and his team are the best I have ever dealt with. I had a horrible experience previously with a rental agent and needed a rental asap, Tony stepped in and secured an awesome rental for us within a day.
Tony and his team are professional, highly experienced and very helpful. They communicate with both the tenants and landlords to ensure both parties needs are met. If you are looking for a rental or someone to manage your property, I highly recommend this amazing team at Barfoot and Thompson Millwater.

We have found all of our dealings with Tony Gibbs at Barfoot and Thompson Millwater to be excellent. Helping us through the process of acquiring a rental as we have not had to this before and found the process quite overwhelming, Tony was always quick to respond with all of my queries, was very approachable and was very accommodating. Would happily recommend Tony to anyone wanting a fantastic agent.

Many thanks to Tony for your excellent service when renting our house in Millwater.we have no hesitation in using your services again and recommending you to others.
Your service was professional and prompt and always with a smile.
Very nice to deal with and very knowledgeable and understandable of tenants requirements

I have to admit, I was very unsure about getting involved with a rental property, until I met with Tony Gibbs of Barfoot and Thompson Millwater.
Right from day one, Tony took away any concerns or misapprehensions I had about how to operate the rental in a proper and business like manner.
He saw to the advertising, selection, and interviewing of prospective people to rent the property and to the compilation of the rental agreement and the collection of rent. All things that I personally would have found quite stressful.
It was a new property that had several maintenance issues to be attended to. Tony was nothing short of amazing in his assistance in getting these issues resolved and completed both with the developer and the people renting the property.
Having dealt with Tony for approximately a year now, my confidence in him to handle my investment in a very professional manner just gets stronger and stronger as each month goes by.
I would have no hesitation whatsoever in recommending Tony Gibbs to anyone wanting their rental operated in a professional, totally honest, no nonsense manner.

Thank you Tony

Bob and Margaret Skillcorn

Tony Gibbs and B&T Millwater have managed our rental property now for a number of years. Tony has been very diligent in helping us successfully navigate a number of challenges as property owners and his support has been great. We would highly recommend him and Barfoots to anyone.

I "inherited" Tony for my rental, so was a little hesitant at first. However after a year of managing the property, he is the perfect manager. He gets on with attending to tenants and teething issues that new homes have. I am kept informed with an email which is all I need to know. I can be a "Hands Off" Landlord, knowing Tony is a "Hands On" - Manager.

After we met with Tony I was immediately blown away by his professionalism and enthusiasm. His knowledge and attention to detail has helped us work through issues with pending work with the property developer. This part of the transition process is always difficult, and I am glad and thankful in the knowledge that I can rely on Tony's assistance. Building trust and confidence in your property manager can take some time, but for us this happened quickly. Tony really does go above and beyond in making the customer experience 'awesome'.
-Colleen & George