Barfoot & Thompson West Harbour

My husband and me collectively worked with 6 property managers from 6 different companies/ individual, both as tenants or landlords, none of them worked like this.

When I had a home viewing and asked her about TV signal, Internet connection and house conditions in general, Sophie repeatedly said this home is a brand new house, no issues I need to be worried about.

We moved in on 21/10/2022. By 31/10/2022, we raised 13 issues!

Initially, most of communication were done by phone.then we found out that she did not keep her words (no internet &TV signal connected), pushed us to fix the laundry leak ourselves, and also asked us to accept the property condition as it is. So we asked her to communicate to us only through email and keep all the communication with me (not both me and my husband) so that we can have more effective communication.

All emails we followed up with her about the issues, she always responded to only "some" of the issues we raised. However she usually asked us if "all" the issues are fixed!
When I emailed her to escalate our concern to the next person in line, she instead called my husband!
So i made a trip to her office and made a verbal complaint to her manager, Tim.
He listened and agreed to my frustration. However, after 3 working days, I still have not heard back from Sophie of any further communication or resolutions.

As of now, out of all issues, there are 3 critical/high priority issues that have not been responded nor addressed:
- Smoke alarm in one of the bedrooms is missing (Raised on 25/10/2022)
- A lock on a Back fence gate is not installed properly and allow a gate to open by itself. We pay $10 extra a week to have a pet in the house. However we cannot let our pet run free in our backyard because of the un-reliable back fence gate. (Raised on 25/10/2022)
- Water pressure of a shower in an en-suite bathroom is very low that it cannot be used. (Raised on 31/10/2022)

If you are a tenant, avoiding a house managed by this property manager at all cost.

If you are a landlord wanting to provide a rental home which is compliant, looks else where.

Thanks CJ for a great result and experience.
This was made possible through your hard work, professionalism and support from B&T.

B&T is always there when you need and seldom you need them. Most proactive, up to date, least work and worry to customers.
Taking care at all times
B&T striving towards excellence always, never stopping, miles to go
Lakshman Vadhiparthi

Peter Inwood is a professional and friendly real estate salesperson. He partners with his clients to ensure they get the best possible service, all the information they require, and goes the extra mile. I would recommend Peter Inwood to anyone wanting an excellent property sale experience and we will most certainly use him for any future property we want to sell. He is A+ and will get you the best price while giving you the best service and sales experience.

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Phil is absolutely the best! We choose him to sell our house every time because he is very knowledgeable about the real estate process and explains everything so we understand. Communication is one of Phil's strengths and he always keeps in touch and meets with us regularly. He's so friendly and eternally positive. We couldn't imagine selling a home without Phil because he takes care of everything and we trust him. Thank you Phil!

Superb office and great team to deal with. Friendly, Procative and helpful Agents to be working with.