Flat Bush Medical Centre

Worst health centre to visit. They add charges to your account without justified reasons and once questioned patient gets told if you can’t pay, go find another health centre. Totally unacceptable service.

Seems the only way to respond to your reply is by editing this post. The debate wasn’t about paying the charges, it was about lack of information provided by your team. It doesn’t look good by making your team look good with lies, yes we all work for money, nothing is free, but that doesn’t give you the right to make your patients pay for the service not provided. I strongly suggest you review all the feedbacks provided by numerous patients and work on improving your service rather then making stories.

Superb, loving nd kind doctor and staff. I had gone with my 3 month old daughter (Ayleen) to get her vaccinated…welcoming staff

Actually the worst doctors you could register with, so unreliable and the reception never answer the phone!

My son was really sick with cough and fever. He was booked for today 6/7/70. When it was his time for appointment, he was advised that he was only booked for 15 mins. He should have been booked for 30 mins. They postponed his booking to Tuesday. So pathetic. Basically they are asking a sick person to wait for another 5 days before they can see him. The worst medical centre I have ever been too. They should start employing staff who can actually book in proper appointments.

I have given 5 stars for Dr Vandana
She’s very professional, polite, helpful and goes the extra mile for her patients.
The new nurse and receptionist are very nice and helpful as well.
Thanks

Just an unprofessional medical facility. The centre appears to be more concerned with getting patients through quickly than with actually treating them. It's impossible to reach because the reception rarely answers the phone, and when I asked the doctor to send my prescription to a local pharmacy, he said yes but then sent it to the Medical Centre next door anyway. If you want proper care, avoid this medical centre.

Booked an appointment, having a lot of symptoms causing me pain then eventually I admitted to depression and suicidal thoughts. They made me fill a form and told me 15 mins is over. I have never heard again from them despite telling them Im suicidal. They dont care about you, they care bout the 15 min session fee theyll receive! Dont come here ever again.

Update:
I went here months ago and only reviewed it a week ago, I still havent heard from them

Online booking system not working showing available but when you book it says fully booked very disappointing.

Left voice message with nurse to book a telephone consult with GP. Received phone call and confirmed appointment date and time booking with the nurse. Then I received no telephone consult on the day. I called reception, apparently it was not booked at all. Poor service.

I went to this place seeking help of getting a scan blood test etc. The doctor continuously asked if I drink and smoke even tho I clearly told him I don’t he made comments like “it’s not good to drink and smoke in pregnancy” he then proceeded to be rude about a mask when absolutely no one in the clinic even the workers were wearing them of consulted me that I had to have one. This is only a couple of the things that happen, I was told doctors don’t help with prganancu anymroe only midwives unless I’m bleeding that’s great to hear as I’m making sure my child is safe after previously having a miscarriage

Its not very helpful i called so many times to get blood form and its took days to get my results asked to get emailed but nothing done.

Sitting almost over 40 minutes waiting for the doctor it’s ridiculous it’s not like it’s free we pay definitely also you wait ages for them to answer the phone rude no customer service I will definitely won’t be returning DR Vandana Rasella is such an amazing doctor sad to to change but not going to allow this to happen…

Booked an appointment and still had to wait 2 hours, then finally went in to see the doctor for my son for his foot and 1 minute with the doctor i was told to go get an X-ray for him, i said that wasn’t good enough and he said they didn’t have the facilities or knowledge about this matter. I was pretty annoyed was just straight pushed away. I also wanted a referral form and he continued to say i didn’t need a referral, i then went to the receptionist who tried to help me and i stated to her that it needed to be referred, she tried helping but the doctor only printed a visitation form and then when i got in contact with the X-ray place they said i needed a referral. I called today multiple times throughout the day and no answer also left a voicemail expressing my concern but still haven’t heard back. Honestly the most unprofessional practice I’ve EVER come across.

Very poor communication with clients. Only works on appointments. No willingness to help families at all. Always want to pass on the jobs to other services rather than taking initiatives their part.

Rudest receptionist. No customer service. I tried calling at 12nn and 1.15pm. She got back to me told me off why I was calling during her lunch break. No basic courtesy or customer service at all.

Disrespectful rude and dishonest, wouldn’t compromise with me to cover my body parts while undergoing a blood pressure as I was not expecting it since I never had to take one so either way I was surprised but still willing to take if they had a towel or sheet but instead they made me feel uncomfortable and stressed, I have never felt so discriminated and embarrassed in my life until my visit today, I have been with this doctor for two years and the lady doctor who had seen me had asked me if I was new and declined my medicine because she didn’t have any documents from my mental health which I offered her their number and she again declined, she then proceeded to go outside to make a mockery out of me telling other patients that I won’t be long since I’m having attitude which caused me to have a mental break down and I suffer with depression and schizophrenia so she didn’t help the situation, she then denied me to everything which I left crying my eyes out while calling my mental health physician which they told me that the doctor had mislead me because my documents were in their system and that she didn’t bother to help me. I’m disgusted and hope for nobody to go through what I just encountered. Will never be coming back here again.

Absolutely horrible experience. Reception was fine, Female doctor was borderline abusive.

Registered elsewhere.

Had the most awful experience with a doctor at this medical centre about a month ago. The redhead female doctor had disgusting manners and no patient care whatsoever. She quickly dismissed my grandma's health concerns and didn't seem interested in helping her or making her feel better about her health. It was obvious she wanted us out of that room as quickly as possible as she didn't take the time to ask questions or listen, and instead spoke with a rude tone that suggested she didn't care for anything we had to say. This doctor acted distastefully and honestly should not be a doctor if she won't take the time to learn and demonstrate adequate patient care. I left the doctor's office upset and angry as this is by far the worst doctor experience I've ever encountered.

Worst clinic ever, appointments are never available. Even if there is an emergency they won't even take kids in. Don't waste your time.

My husband and I visited this surgery while on holiday my husband has Parkinson’s disease, He needed to see a doctor urgently we rung up the surgery I explained my husband situation to the lovely receptionist there who explained to me on what I should do. My husband arrived at the surgery and was greeted by a lovely smile and a wonderful people skilled receptionist she put us in the right direction we saw a lovely doctor and nurse. They gave my husband the attention that he needed. I recommend this surgery to anyone who has the patience to be patient due to COVID 19. Thanks you guys so much my darling husband is feeling much better and back to his normal self again we don’t know what we would have done without your guys support