Ford Motor Company of New Zealand

As a concerned parent and loyal customer, I am deeply disappointed in Ford's negligence and lack of responsibility when it comes to addressing the serious issue of leaky Ford Ranger utes. The consequences of this oversight have been severe, resulting in dangerous mold growth behind the rear seats and alarming breathing issues for children and passengers.

The fact that Ford has not taken appropriate action to rectify this potentially life-threatening problem is simply unacceptable.

First and foremost, the leaks in the Ford Ranger utes have led to the development of mold, a known health hazard. Mold can trigger severe respiratory issues, especially for young children whose immune systems are still developing. It's distressing to hear about cases of breathing problems and allergic reactions directly linked to this flaw in the vehicle design.

What's even more concerning is the lack of responsiveness from Ford's customer service department. This demonstrates a disregard for the well-being of their customers and the safety of innocent children who unknowingly ride in these defective vehicles.

As a company with a long-standing reputation in the automotive industry, Ford should prioritize the safety of its customers above all else. Instead, it seems that they are more concerned with preserving their bottom line than with taking responsibility for their faulty product.

I implore Ford to acknowledge their mistake and initiate a comprehensive recall to address the leaky Ford Ranger utes promptly. Additionally, they should offer a free inspection and repair service for affected vehicles to prevent further health risks.

Furthermore, I urge potential buyers to consider these alarming issues seriously before purchasing any Ford vehicle. The safety and well-being of your family should be paramount, and a company that fails to take responsibility for its flawed products is not one to trust.

In conclusion, Ford's failure to stand by their leaky Ford Ranger utes, resulting in mold growth and breathing issues for children, is a serious cause for concern. As parents, we cannot remain silent when our children's health is at stake. It is high time for Ford to prioritize their customers' safety and take immediate action to rectify this dangerous situation. Until then, I cannot in good conscience recommend purchasing a Ford vehicle.

I purchased my Ford Ranger from North Harbour 2015 and I have a full service history with North Harbour Ford - I have had an ongoing issue which is still present with my transmission.
To say the least my patience has now run thin due the this fault never being fixed in warranty and now the vehicle is out of warranty the problem has gotten worse and has still not been fixed and now i have been quoted for a repair that is not covered! Even though complaint was within warranty. I have lost complete faith in this brand due to the customer service and advice given time and time again! Brakes are not a transmission issue. My vehicle has done under 100k are you really telling me that it's normal for a Ranger to have these parts fail. If so. It is clearly not built for purpose. What does a customer have to do to get help, after having conversations and different opinions I am beyond frustrated.not only do I have a vehicle that has a fault that isn’t fixed but I have had a difficult experience with the service department and Ford Nz. I have reached the point that I’m writing this to hopefully get some sort of help or at least some good customer service.

Ford has failed to take responsibility for design/manufacturing defects in the heater core pipes of their 2011-2013 Ford Focuses (yes the same ones with ongoing transmission issues), which results in boiling hot coolant leaking/spraying into the drivers footwell while driving (and eventually for the car to run out of coolant).
Their dealers quote $1800 to replace this part, and Ford refuses to cover it, even though they are legally obliged to under the Consumer Guarantees Act, as it is a manufacturing defect (and not a consumable/moving part that a reasonable person would expect to wear out/fail).
If you have some mechanical knowledge, you can fix this with $30 parts and an hour of labour, but Ford appears to be too incompetent to offer that.

Ford needs to take responsibility on there products sellimg cars that last only 7years, How is this justified Ford NZ/Australia my mondeo did only 57km ford said replacement would cost 12k. Stop selling faulty units in your cars and ripoing people off there hard earnings disappointed.

I brought a new 2017 ford ranger- it has had no end of problems. Complete shutdown had to be towed, got stuck in park, blu tooth issues etc etc if I listed them all I’d be here all day. No one wants to deal with it and even the dealer and service staff admit that there is a larger issue. It’s cost my Buisness so much money having this truck off the road and the time spent dealing with these issues. Waste of money- don’t believe the hype this is the most unreliable vehicle I have ever had. It’s been in and out of the workshop since the first week I’ve owned it. We were planning on replacing our fleet with rangers. But that won’t be happening.

I have to laugh - they have gone toe to toe with Toyota and sold a “pretty truck “. I got sucked in. But still have the same problems fords always have. Drop a pie on that one.

Gone back to Toyota - for reliability- just be warned don’t expect the same level of service and warranty from ford when things go wrong.

We have just taken delivery of 3 new Transits! One vehicle had mechanical problems from early on within 4000km but once this issue was reported to ford they have responded with quality customer service!
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They where able to repair the vehicle with parts sourced in a very short time frame, and the vehicle was back on the road within 24 hours!
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Some times even new vehicles are not perfect but then customer service needs to be!
Ford have shown that when things go wrong they are able to react with swift parts delivery and fast turnaround of workshop repairs.
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It's important to businesses like ours to know we have the backing of Customer service like what Ford have provided in order for us to grow our business with confidence!
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Thank you Ford we really do appreciate it!

Hello, overall experience with ford is Very good. In my company we have a Ford Transit. We cannot source the connecting rod bearing for it.