Green Doctors medicinal cannabis clinic

It's pretty bad service, to be honest. Have some rude staff on the phones sometimes, and we're rude to my local pharmacy. You have to provide your nhi number as they won't and can't get it somehow or to lazy to. Left my d.o. B off my prescription so it couldn't be processed so contacted again they resend for a 3rd time to my local pharmacy and this time the barcode is incorrect and therefore I can't get my script.rang over the phone and they tried once again to blame my pharmacy for the barcode failing yet its there system which generated the faulty codes. They also reccomended for my first script something they didn't have in stock.it's been a week since I was prescribed and still no meds not even on the way yet.will change review if they make things right

Service was great to begin with, but for the past six months they have really gone downhill to the point I don’t know how their business is still operational, They never sent my notes to my G. P as they said they would, sent multiple emails completely ignored zero replies. Phone gets answered one every 1000 call. So will be transferring to another clinic that actually gives a dam suggested anyone else does the same

My experience with Green Dr’s has always been great- super efficient and fast. They have been able to help me in ways my GP couldn’t. Thanks Green Dr’s!

I have been a patient with the Green Doctors for 2 years. Sadly they have really mucked me about and just stopped treating me. I requested a change of script, paid and had to wait a week for that appointment. It was then cancelled with no notification. I was then emailed the next day and told that i selected the wrong appointment type. I asked for further clarification on what appointment I should book and I still have no reply. Don't waste your time with delayed treatment. Go elsewhere. 2 months after writing this.still waiting

The high priced tinny house of the medicinal cannabis clinics!

I was with Green Drs for over 6 months. They made everything so difficult, they push you to buy their hugely over priced products and will make up any story they can to not have you take your script to a pharmacy of your choice.

The staff are rude and often not contactable. My last script was never sent to the pharmacy I chose, no reply to emails, unanswered calls etc etc

I was also told all prescriptions filled out of house had to wait a week before being processed as it was company policy. Who makes patients wait for medicine?

I changed to a new clinic and have had no issues at all since. Green Drs still owe me $25. I wish i could give 0 stars. Go elsewhere, these people do not care about your health at all.

Easy process, friendly staff.
The consultation is cheap in my opinion but the medicine products are really pricey.you could make an effort for the price because some peoples maybe can't afford it

Easy process, friendly staff and great service. — definitely not a scam. These guys have been here from the start, and even after suffering a tragic loss are still evolving with the fast pace of Medical Cannabis and the growing community. Also extremely great prices! Green Doctors have been great on my MC journey.

I was with GD for over 2 years. I would not recommend Green Doctors to my friend or anybody.

- double pricing standard - this mean different people have different prices - same product can be $455 or $751
- difficult communication - if something is not stock they don't want to send script to different pharmacy and if yes, you need doctor who is not available. So you are repetitively ask to call different day (this takes weeks and before that happened, it usually arrives on stock).
-Doctors are never available.
- When I asked for a travel letter, they did not provide, instated they told me that I will be arrested on NZ airport. (absolutely false information). I change the clinic and got a letter and gain approval to bring MC to UAE YES! United Arab Emirates.
- the products are most expensive on the NZ market. For example - Oil I use GD $295, other places $155-$195 (if you count it in year supply it is thousands of dollars)

It does not worth a stress to be dealing with Green Doctors anymore. I have tried to be loyal for too long and with change of the clinic huge weight was lifted. Customer Service is incomparable.

One star as I believe this is currently last place you should go and I can't find any reason to use GD anymore.

Didnt tell me everything is 300 dollars for each product until i had paid for an appointment

A lower price for higher quantities of the same medicine seems odd for somewhere prescribing medication.

Terrible customer service, consultations cancelled with short to no notice. Very poor. Would NOT recommend.

These people are the absolute worst. It seems like in the last couple of months everyone has just given up. I booked and paid for an appointment 3 weeks in advance. They never phoned me for that appointment. I called endlessly and got some women who just said "yeah we'll call you back", but didn't take any contact details or even my name.

It took 9 days for them to respond about refunding my appointment fee. I then got an appointment, but they couldn't answer any questions that I needed answering.

Since then, even though I have a prescription, they won't fill it or send it to the pharmacy I have chosen to have it filled at, infact they won't respond to me at all.

I was told I would get a full explanation as to what is going on, I never have. They don't answer the phone and don't reply to emails.

I have been forced to make a complaint with the ombudsman, and judging by the latest reviews I am not alone in this companies failings.

I have no idea what they are playing at. Imagine tanking your whole business like this. Disgraceful.

I'm still waiting to be resolved 7 weeks after booking and paying for my appointment.

GO ANYWHERE ELSE, YOU HAVE BEEN WARNED

Johnny

Appalling customer service. Paid for an appointment 6 weeks ago only to have it cancelled at the last minute. I have phoned a number of times and been told they will call back but they never do. The receptionist claims she does not have the ability to make a booking and promises to have someone call me back but they never do. Been going on for 2 weeks now. I will be pushing a fraud complaint to the New Zealand Police if they don't come to the party.

Would recommend anyone but GreenDoctors, I booked back in January for the earliest appointment in March (first time I went on their website was back in October the year prior where i completed their 'enquiry' form but never heard from anyone)
On the day of the appointment I get a call saying doctors sick so cant do it. I ask if we can reschedule chick says 'sure but I cant help with that'. Wtf? Any professional practice that charges for their consults has basic systems in place for this situation, generally speaking its as simple as the person calling to cancel has access to doctors calendars so they just reschedule while the cancel.but not Green Doctors.nope, they dont like to do their job and are giving legal weed a really bad rep in NZ

Fine if you are purchasing directly through Green Doctors, but have had issues since paying for a prescription to go to the pharmacy of my choice (on the 6th December), I was told it was company policy that all prescriptions sent to a pharmacy of my choice would be held for a week before a dr would sign the prescription.

To this day the pharmacy has never received the prescription and Green Doctors have ignored all my emails, even when asking for a refund.

I have also had lost payments, lost forms, drs appointments where the dr hadn’t called and nurse appointments where the nurse hasn’t called. Phones that don’t get answered and as above no reply to emails.

Had enough and gone elsewhere. I am still owed $25.

I've been with GD for four months and I'm very happy with the service and staff at GD. Highly recommend making an appointment super easy and very helpful.

Poor level of care and breached my privacy because I left a poor review. Hope it was worth it Mark Hotu

Atrocious service. I had to cancel an appointment and they keep saying they will refund me, but after several weeks of this they still won't send it. They've asked for my bank details but have since ignored all my follow-up emails. This is in violation of consumer law, as you cannot keep customers money if goods or services have not been provided.

Save your money and time and go CannaPlus or Cannabis Clinic, or anyone else that won't rip you off.

And now the owner is trying to get my review removed instead of giving my money back. Obviously I'm not a patient if my consultation was cancelled. How about answering my emails instead of trying to take down negative reviews online?

I highly advise seeking another cannabis specialist. This clinic breached my privacy because I left a bad review

Online booking a phone consult was an easy process. I was contacted a few days later as there was a cancellation so I was seen sooner. I was asked a lot of questions but this was expected. Once product was ordered it arrived the next day. I would love to see NZ grown product available but that has nothing to do with what the Green Doctors are doing. Highly recommended.