Hell Pizza

Misheard is and got the wrong size, but offered an extra which solved it for us. Very happy:)

Ordered via Google eats, eta was originally 610pm. After 2 calls and the delivery time being pushed out on Uber eats it’s now 730pm and i have just been told they are only just starting to make the pizza now and then delivery would take 15 minutes after that meaning minimum another 30 minutes away - even though the app is now saying eta is 745pm. This is the worst service I have ever had from a fast food company and Uber eats. No offers to give us refunds or anything to apologise for this terrible service and putting us out. Waste of an $80+ order - Feeling hungry and mad

Guy promised me best pizza in NZ in 10 mins. Waited all 40 to get the coldest pizza in NZ. Nice service, recommend everyone if you like empty promises.

Taste wise, def not the best pizza in NZ.

Their dark chocolate donut and brownie are the best desert i’ve ever had.not to mention their gelato and ice cream sandwich

Wonderful experience with this store. Absolutely amazing staff, yummy pizzas and the desserts are to die for! Will definitely come back for more! Highly recommend!

Ordered using Uber Eats, the order was 40 minutes late on Hell's side not the driver's and several items with the order were incorrect or missing.

What a yummylicious pizza, it was fully loaded with veges and the base was fresh and crisp. Loved it.

We didn't buy any food.we stopped in for some help and meet the two nices people possible.thank you guys for all your help.

Excellent service, Friendly staff, 100% recommended.
My daughter loved brownie and healthy 333 pineapple pizza.

Put real chicken on my pizza instead of the vegetarian version! Plus it was cold, took ages to get served, looked under staffed.

Do not recommend as it is not reliable especially before close time and the indian manager tonight 11: 30pm did not speak proper English, as my order was not delivered.

Consider going elsewhere if you want reliable delivery service!

Within the last couple of months, this is the 2nd issue with delivery person via an app!
In my instructions, I stated do not knock or ring the bell and 'LEAVE AT THE FRONT DOOR! ' The delivery indian guy private messaged me via the app, said he was standing at the front door. I told him to leave at the door and said thank you. Due to safety reasons being late at night, I opted for the 'Leave at the Door' option. After him leaving, I saw no order on my doorstep and I contacted the delivery driver straight away but he did not answer the phone call.

I was left to order from elsewhere and frustrated with this service (especially the delivery guy).

Update 10th Oct 2022:
I was fully refunded my money via the app i used to order my food. BUT I will not consider ordering via deliver option with this store again!
I also heard back from the Hells Pizza office today regarding this issue.

Solid workplace, great delivery drivers and they're always on time. The manager is a lad too, I'd recommend this fabulous establishment to anyone who wants to indulge in the meanest pizza in all of Auckland.

Placed an order for 2 pizza in store and waited for an hour while other people who ordered after us in store were served their pizza. Don't recommend this store

Pizza was cold. Not even an ounce of warmth. Called and they told me they can’t do anything about it.

Worst pizza ever wrong pizza arrived the first delivery and then the replacement pizza was over cooked and uneatable Shocking shocking!

Previous to this evening, we last ordered from Hell Pizza Epsom about 2 years ago. The reason for such “a long time between drinks” has turned out to be well justified. Tonight’s pizza (a Brimstone btw) was 100% bland tasteless mottle of ingredients thrown together with scant thought for the customer.

Lift your game Hell Pizza Epsom. Don’t scrimp on the flavours, toppings etc

They forgot the bacon! (The key ingredient right?)

Base was super dry with not enough tomato paste. Usually love Hells but this time was a real let down.

They get an extra star for the friendly customer service.

Such a bad experience. The order took forever and I got left on the phone forever when I tried to follow up. Never again.

Such a bad experience! My daughter got a free Hell pizza coupon from the library for completing reading 7 books. She was so excited to get her pizza and went straight to the Epsom Hell Pizza store. Although there were no conditions on the coupon, the store guy rejected the coupon saying the coupon is not valid on Friday and I need to come another day if I need to get it. When I told him I can’t see that condition on the coupon, he told me he just made that condition as he is busy. What a wonderful customer service! Keep it up guys.

Always impressed with Hell Pizza Epsom! They catered a sale event over the weekend and the food was delivered promptly - hot and fresh. We had very happy & well fed volunteers. Thanks Again Epsom team:)