Hello the Window Cleaning Guys

The person who manages this company is Extremely rude, condescending, & arrogant. Refused to help resolve the problem & made it out to be my own fault.

I have used this service twice. But I decided not to use them any more. Their customer service attitude is bad. You will not get comfortable feeling with them as some technicians have bad temper and spoke aggressively towards client, which is unacceptable.

Even though their did a good job on cleaning the house. But we could not tolerate with their customer service attitude.

Hello Window Cleaning have cleaned windows on my buildings both home and factories for many years. Their high standard never slips. They are extremely trustworthy and their work is of an excellent standard. Their staff are always very pleasant and courteous.

I didn't personally hire the company, but I'm shocked at their customer service & sheer lack of ownership when issues arise, when they blasted asphalt dust onto my car.

Workplace had organised pathway cleaning about 10-15m away from where my car was parked. They continued past the pathway, and blasted the driveway which:
- Blasted all the dirt and gunk underneath a roller door which leads into our factory, causing some downtime where we could've otherwise produced product.
- Blasted the driveway and got asphalt dust onto >60% of my car. I'd recently gotten a professional cut & polish but now I'll be out of pocket again.

Thankfully after our guy called him, Bill called me to apologise which was appreciated. However, within minutes he twisted the conversation saying I'm overreacting and ultimately he did not take ownership of his company's part in the issue.

Any reasonable waterblaster, no matter how experienced, would've at bare minimum watched where their spray was going (whether under a door or onto a clean car).

In the end it looks like they're not very reasonable water blasters. 0/10 would not recommend to anyone.
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Edit after the managers reply:
Thanks for taking ownership of this and replying, however this was a few years ago and in my original review I mention that I did in fact get in touch and your staff member Bill (mentioned in the original review) talked down to me and tried to gaslight me that it was normal for this to happen.

And I'm sorry but to clarify, the car was not cleaned by your team. I had to get it cleaned and re-polished myself.

Cleaned all paver and deck surfaces including difficult to get to second floor decks. All beautifully done and nothing was too much trouble. Peo was a delight to have round the home.
Neil

I love the high quality personnel. I can just leave them in the house totally satisfied that they are fabulous. Thanks

I randomly picked these guys from the internet but they delivered beyond my expectations. They cleaned my apartment windows inside and out. Their attention to detail, care and courtesy were outstanding! I’m going to use them regularly.

I didn't personally hire the company, but I'm shocked at their customer service & sheer lack of ownership when issues arise, when they blasted asphalt dust onto my car.

Workplace had organised pathway cleaning about 10-15m away from where my car was parked. They continued past the pathway, and blasted the driveway which:
- Blasted all the dirt and gunk underneath a roller door which leads into our factory, causing some downtime where we could've otherwise produced product.
- Blasted the driveway and got asphalt dust onto >60% of my car. I'd recently gotten a professional cut & polish but now I'll be out of pocket again.

Thankfully after our guy called him, Bill called me to apologise which was appreciated. However, within minutes he twisted the conversation saying I'm overreacting and ultimately he did not take ownership of his company's part in the issue.

Any reasonable waterblaster, no matter how experienced, would've at bare minimum watched where their spray was going (whether under a door or onto a clean car).

In the end it looks like they're not very reasonable water blasters. 0/10 would not recommend to anyone.

So, so happy with my window clean.
It has changed my life, everything seems brighter!
HWCG provide a wonderful service.
The two young blokes who did the clean were charming, the price is so reasonable for a top window clean service.
They really did a fantastic and thorough job inside and out. In less than an hour.
And best of all I didn't have to do it!

I highly recommend you get your windows cleaned by Hello the Window Cleaning Guys!

Possibly the worst customer service I have ever received. Bill Bartlett not only called me and my husband a liar, came round to my house a week after the substandard work had been done demanding payment - (he should have come around to remedy the situation when we said the work was substandard on the day) we withheld payment because of poor workmanship and for the fact the worker turned up 2 hours late. Being in business for 16 years does not necessarily mean that your business is any good. I would not recommend to anyone. If he ever turns up at my house again without notification harassing me I will report him to the police. If he works through his arrogance and cares about his business and customers then he should listen and do everything to keep his customers happy. VERY VERY DISAPPOINTING!

Thanks to the team who have done the most amazing job of cleaning my windows inside and out. You have done an excellent job, yet again.
Also, the gutters look great. So good not to see the weeds growing in there!
Look forward to seeing you again in 12 months. Keep up the GREAT WORK!
Kind regards,
Graham & Debbie Gibson

Cant Say enough good things. Arrived on time (to the minute!) and got the job done to a FAULTLESS standard.
Awesome work team!

Your men made an excellent job - thank them very much.

I will contact you about window cleaning as soon as John has painted the soffits. The roof has been finished with 2 coats of paint. It looks great.

Thanking you

Fantastic Service! Love the name of the company! Hello! With great service, comes great people with great skill! I could have never had a more pleasant experience and now have shining sparkly beautiful clean windows!
Highly recommend to anyone!

Just had the window guys around to do my windows and WOW! Awesome job, inside and out- pleasant guys and yes. I'm definitely having them back. Thanks guys! Lesa.

Hello Window Cleaning are brilliant. Have an awkward window high above the front door which has never been cleaned as we can't get to it. No marks or streaks, just sparkling glass - highly recommended and will use again.

Fantastic Job from professionals! Ever deal with a no problems just get on with it and get it done to a very high standard of work type company? Well use Hello Window cleaning and you will have that experence. The are so good I am going to use them again. What great job Thanks.

I've been using Hello Window Cleaning for a while now to clean my windows and they do a superb job every time. If your after professional, reliable window cleaners then give the guys at hello a call, they won't disappoint.

The service was great and my house looks amazing! I'm very pleased with the work you guys do! Every windows and blinds have been done very nicely. Thanks!