ifurniture NZ @ Auckland

Asked a few questions on the chat option which were quickly answered by Nikki who was very helpful.

Yet to receive my products 3 weeks after purchase and have had very limited communications around why there is a delay. I've since found that my product has to be shipped from Auckland to Christchurch before it can then be allocated to me and sent to Nelson. I wasn't made aware of this at the time of purchase, however have found the chat help service great at clarifying what is going on (thanks Nikki). It should arrive in Christchurch in the next week (a month after purchase), then fingers it crossed won't take too long to get sent to me, but no information can be given on time frames until it reaches Christchurch. I definitely wouldn't recommend if you're hoping for quick delivery!

You have to pay for your furniture first at this site, then drive all the way to Penrose to pick it up from their warehouse. It's a nuisance, bad service. It turned me off, so I didn't bother buying anything from them. We drove all the way to onehunga from Manurewa, the place was hard to find and then was told when we arrived, that we couldn't purchase furniture from this place, it's only a showroom.

Marie was super helpful and got fast replies, as well as all the chat staff I spoke to regarding my order

Ifurniture has the WORST customer return/refund policy - protracted delays in the hope you will forget to return item. Buyer BEWARE.

Thank you Nikki for great customer service. Will be buying more from you guys in near future. Keep up the great work

I dealt with Ricah, she was very helpful and answered all my questions promptly.
Thanks for great service.

I tried to call but it didn't go through the line, then i turned to online chat with them, surprisingly quick response and very helpful on the website inquiry.sort out my problem! Worth a 5 star for the assistant Jam!

Unlike other shops, iFurniture is very accommodating in terms of delivery over the weekend. Thanks to Marie, the CSR, who helped me all through checkout and assisted with the delivery date at my convenience.

Waited around five weeks for delivery - on the delivery day they said they only now have noticed a defect but wouldn’t elaborate and it was no longer available - 0/10.

Great buy and great customer service! I went to the store and paid it in cash instead but my order is still existing. Thank you Marie for assisting me online today and resolved my problem about my pending placed ordered online that needs cancellation due to unsuccesful Zip registration online. Thank you very much!

Jigs or Jigel is fantastic and fabulous! Super helpful, speedy, efficient and very pleasant!

Thank you Nikki for answering all my queries I had. Information given was very helpful in regards to all I needed to know. And you were very patient and didnt try to rush me, Thank you once again. Much appreciated

Was assisted by Nikki Yu in the online chat service, I am very happy with the help I received, quick and easy! Thankyou Nikki

Writing this review specifically to give a shout to Rizzi (one of customer service rep at iFurniture). My store order was getting delayed for pick-up for 2-3 days. Rizzi came to rescue, did her magic and now it is available for pick-up.all in less than an hour.

Guess where I'm heading now.to the store and get my new desk. Whoop whoop!

Very happy to shop. Thanks for JAM to be professional and patient to answer my questions at online chat and organized the pick-up for me. Definitely I will come back again

Ordered. Standing desk through their Facebook marketplace page.
Was assisted by Nikki who answered all my questions clearly, responded promptly and helped make pickup smooth and simple.
The item itself was exactly as described, with no faults.
Highly recommended seller!

Found a item of furniture online i was interested in but was not 100% sure of store address. Had an online chat with Rizzi who was most helpful and answered all my questions. Now looking forward to visiting the store to check out the item I'm interested in. So far really happy with my experience and would recommend.

Rizzi is a very nice customer service, very efficient in solving problems, very pleasant communication.

Spoke with staff member GLY through online chat for few inquiries, i was greeted with fast response and great communication about my inquiries