Innovative Glass

Very pleased with the team at Innovative Glass that did a fantastic job installing a very custom pool fence and glass floor, very smooth process.

Would recommend these guys to anyone.

The team did a great job of our custom shower glass, everything from the measure up to install was done on time and for a great price. The team gave great suggestions on our options for hardware and suggestions for glass height to match other features in the bathroom (which we would never have thought of but made a massive difference). They even went above and beyond to help us get rid of our old glass. The entire process was very efficient and professional - would thoroughly recommend.

Can only say great things about these guys. They were extremely helpful with design and implementation of the job; even going so far as to recommend an excellent builder to help out. All staff were a pleasure to have on site. I highly recommend Innovative Glass!

Innovative glass was quick to respond to my request for a quote, replaced my windshield at my home and very professional. They are a great small business with reasonable prices.

Innovative Glass is top class, great company to deal with, on time and professional, I would not hesitate to recommend A+

Utterly and totally incompetent …. Just don’t use them.

First go at installation resulted in installer not reading the plans and having glass fence put in wrong place, not sure how, as it was a replacement for existing one. Deck had to be replaced in areas where footers were installed in the wrong place.

Second go at installation resulted in shattering of glass panel into pool, neighbours property and everywhere else in between. Installer said “he made a mistake and hadn’t put in rubber insert” resulting in the shattered glass panel (circa 1.5m x 1.2m). The real (big) mistakes only then happened when trying to “clean up” this horrendous mess, with glass shards contiuously traipsed throughout the lawn (rather than taking off their boots), which was just perfect for my young children to play in, and the pool cover was completely destroyed when installer mistakenly rolled it up (pieces on pool cover then embedded into both sides of cover). Installer then jumped into pool to “recover” all the shards of glass (without thinking he may embed them into the liner? !), told us he recovered everything, though only missed a cupful of glass shards! Pool had to be emptied twice, though pool lining is not designed to do so, as a result lining got all messed up and had to be replaced, this nightmare went on until resolved a year later, with us missing out using the pool for large amounts of time.

They now won’t talk to us, return our calls or service our gates, apparently because of the hassle, cost and inconvenience we caused them!

Negative stars would be the right rating of this business, but this isn't possible.