Just Water

Our organisation has had a contract with Just Water for many years and they consistently strive to provide the services that we need, highly recommended!

Nice work from Julia - she understood what we were trying to achieve and then simply made it happen! Love it when a bit of admin just ends up being easy.

Do not recommend this company. Had been a loyal customer for 12 years and then they threaten me with debt collection agencies after no communication for 5 months for the return of a crusty old water cooler. Have no problems returning it, but they won’t allow returns on the weekend, making it impossible to return it.

Deliveries were all over the place and not consistent also.

As some others had said, filters were never provided. I was also told at the time of sign up if I could keep the cooler after 12 months but they pretend that doesn’t exist anymore.

Customer service was very efficient and helpful guiding me through my application
Thank you you so much. Picked up my water machine and water bottles.they were very helpful Taking everything in my car
As we agreed I have received my water this afternoon at my door.great service very satisfied Customer.

Just Water tastes great and I also like it because it's healthier than drinking tap water. I make efforts in many ways to be healthier and a cooler is a really easy and affordable way to improve health in my household

I have just started receiving water deliveries from Just Water, and the process of setting it up was seamless. Although there was a delay in receiving the initial delivery, it was great to receive updates on the estimated time of arrival. Great service all around.

Poor service ever, they said they will change filter every year but nearly 4 years they never change, when I called to cancel they said it's one month notice and $75 fee for pick up
Never discussed or mentioned these when I got it. Ripped off

Great service and high quality cooler. Always get service with a smile. The kids love it and and having plenty of drinking water available helped us survive the floods. Would highly recommend to anyone!

Haven't had water delivered in over a month with no communication
Time to drop off the unit and sign up with a more reliable water provider
I've been with these guys for so long just because I can't be bothered dropping off the unit otherwise I get charged $75-$80 for them to pick up but too many issues over the years with this provider

Terrible accounts system in place. No way to login and check anything as it's all on their internal system. They miss deliveries and then it's a nightmare of an experience to claim a refund. It's almost like they'd go bankrupt if they issued a $7.99 refund. Waiting for a call from their superior as I type this.

Their sales rep lied to me about that I'll own the machine after a 1 year contract.its been 13 years, now they want the machine back and the matters gone to a debt collection agency.absolute scum bags don't deal with this company!

Poor service on my first time ordering I paid first payment still no delivery customer service saying waiting to hear from warehouse saying on there system its been delivered to where I don't know definitely not to my address so it's a poor communication an poor service.

Unflexiable with accounts, wanting to charge me for finishing a multiple year contract a couple months early.
Pretty disappointed as I was going to use them at my new premises next year

Very reliable, excellent and friendly customer service. I only have positive experience with them just water!

They should have Zero Star system here. We had Just water for 2 years and ongoing, So many times they have failed to deliver water (More than 20 times). Big sites need water and realible water supply. Just water isnt good option. Service is bad and drive's attitude is worse. Not friendly ppl, just taking an advantage of monopoly in buiseness.

Never had a really bad experience with these guys and we have had a cooler for about 2+ years now. They are always super helpful when we have a bad bottle and replace it promptly if need be. They are also flexible with how many bottles eg if i changed my order this week to 2 a fortnight and then back to one the next delivery cycle they change it with no issues. Most of the time if i have to call them their staff are helpful and polite as well (only had one person who was quite rude once but that was a while ago now). Once had a delivery go to the wrong house which i saw on the photo they send you via email after your delivery, so i just called them up and they got the driver to go back and collect the bottles and then deliver it to our house before we even got home so that was also really good. Thanks Just Water!

They came & saw 3 empty bottles. Only decided to change 2.
Quite often, the driver claims to have come into the office & say we have enough when we never have enough.
Third week this week without a delivery. On our last bottle atm. They were meant to deliver a couple of days ago.
If I could give 0 stars, I would. Sadly, I can't end the contract with them. Otherwise I would have ended a long time ago.

I tell them we have enough water on numerous occasions, they ignore and just keep delivering and charging. Bottles and machines leak. Really unhappy client and cant wait for the contract to end. Counting down the days.