Keytronics Newmarket

Horrible experience from this company. Got a key cut from Ranvi Newmarket Keytronics. Key not fit for purpose, does not work. Went back in again, once again the key does not work. Now they refuse to refund me. Called the customer service line 0800 number and the employee is verbally abusive, calls me deaf after asking him how to spell his name (It's not a common name) I DO NOT RECCOMEND DEALING WITH THIS BUSINESS. Will, be going through other methods to get my money back. And taking this further. It's not acceptable for a business to engage with a customer in this manner.

Update:
Replying to comment below. This business wants me to spend more money to travel and take my time for their failure to deliver a service.
You have stated that I don't return the key? Incorrect. I have stated over the call that I can return the key provided you cover the cost of transport and other associated costs with me bringing this faulty key back to you.

Below is a extract from the CGA regarding services that have a substantial problem, I suggest you familiarize yourself with it.
"In addition to these rights, consumers may also claim for any reasonably foreseeable extra loss that results from the initial problem. " If you dont understand what this means, I'll make it simple for you. You delivered a unusable goods/service. Any costs directly incurred by me as a result of this failure can be directly billed to you. If you want this faulty key returned to you, you will cover the complete cost and organise any collection. Not me.

You should ask to pick up the key on the first instance instead of asking me to come for the 2nd time to the store to return the key.

And by any means, asking a customer "Are you deaf? " when they ask you over the phone how to spell your name is verbally abusive, you can't tell me otherwise.

- Will update when have received refund.

STOP! Do not use these guys, they have no clue what they are doing and the person tasked to my job couldn't even pick a lock, I only needed a key cut but the fella pulled the whole dash apart (didn't even put it back together to complete) which took good part of an hour just to be told they can't do the job, then asked ME to remove my boot lock, I obliged, then they took it away and left me in suspense for nearly 5 hours with my car completely open an in pieces, and that's just the start of it. I ask for timed payment options which they have and was told a surcharge is to be paid in order to use that service and that payment option, then proceeded to pay. They actually added the entire bill to the surcharge (that was for credit pay only). No one's given me any assistance on returning the surcharge OR rectifying the payment plan (afterpay) which was the method of payment I had asked for and the only reason I called them for the job.

If they rectify there mistake I will update my post.

Good day to you all out there an hope this saves you from a similar situation

Great service from office and technician. Helped me get in my Holden vt. Best price would recommend

Awesome Team Vinnit was a very great help and knew what he was doing. I would highly recommend him and use this company again. Also a special shout out to Mel

Was awesome no damages. Guy was fast and efficient! Confirmed with me no damages. Called to confirm with me how lonc he was going to be.

On time. Friendly worker who efficiently replaced my cat key at a time of great stress for myself. Would chose them again if required

Friendly, efficient and patient service! Thank you very much! Worth every cent especially on the weekend! Fabulous!

I have used this service for a couple of times. Fast, reliable and professional. Reasonable pricing.
Very recommended
I’m happy every time.
Good luck!

Quick service, didn't expect work done on the weekend as my job wasn't that urgent. Price wise for the job i felt a little high although need to account for travel i guess. Otherwise good job indeed. Would recommend and i will use again. Thanks.

Incredibly helpful on a Saturday afternoon - door lock broke and family was locked inside. Efficient link to arrival of serviceman. Was done in minutes once they arrived.

Service was pretty quick. And thanks to Amitesh, for his positive outlook and helping us out

I have to paid 200 and theres nothing done to my key my car still dies at home not satisfied

Terrible experience, I was having to follow up constantly as never heard back when told they would contact me by. Prepayment was made for a certain amount of hours of labor and less labor was required for the job and now being refused a refund of this additional hour even with proof provided of this. Gone silent. Very disappointing and upsetting. Will not be using again!

Swift same-day service. Johmile was easy to communicate with and super friendly! He got my car unlocked in no time. Great experience, definitely recommend.

Took a bit before they answered my phone call on the 0800 number, but once connected good communication and could track locksmith until he reached site. Locksmith explained procedure and cost. Needed to tidy up site afterwards. Tricky job I think overall but happy with outcome.

Really great communication, quick service. Hope I never have to call them again though cause losing your keys and replacing them is not cheap.

Excellent service. Had a watch battery replaced and a key cut in the space of 2 minutes. Very affordable price. Couldn't have asked for more.

Been charged 20 bucks for changing a 9 dollar car key battery without prior notice of that charge, lucky I asked for the ticket. Apart from that the service is good but Its just annoying to leave the shop feeling I you got ripped off. I told the manager that's its not normal to charge customers unannounced charges but he didn't seem to give a toss

I don't mind paying a fitting service but it's the lack of transparency that annoys me

They used a Subaru blank key to make a cut for my Toyota. 1 year later my locks are stuffed and Armstrongs informs me that these guys used the wrong blank and that it damaged my locks and then recharged me to have the correct blank key cut.

I would not recommend them at all. I would recommend else where or Armstrongs Greenlane.

Thank you so much for your service, really appreciated it. Got a replacement car key due to misplacing my dad's keys at a good price too. I highly recommend Keytronics.