Loaded

I was having a bad day when i walked into the store. Isaac was sure to help me quickly find the right size of hat and even gave me a discount on an already marked down hat. I left the store with a smile on my face thanks to the bro Isaac.

A few months ago, I purchased a high-end MTG Gshock from them, and I was pleased when they offered a price match with a jeweler that had the watch for a lower price. That part of the transaction went smoothly, and I appreciated their willingness to match the price.

After making the purchase, I received an email stating that I had earned a $100 voucher as a reward for my purchase. In-store, I inquired about the voucher's validity, and I was told that it had no expiry date, which was great news.

However, my recent visit to the store to use the voucher left me disappointed. When I tried to pay for my chosen item using the voucher, I was informed that it had expired after just three months, contradicting the information I received earlier. I asked if they could still honor it, and they went away to discuss it amongst themselves. Upon their return, they informed me that I wasn't entitled to the voucher because they had price matched my watch with a different store. No one had informed me of this condition during my previous visit or when the voucher was issued.

I understand that mistakes can happen, and I appreciate that the shop admitted their error. However, it was disheartening that they refused to honor the voucher, despite acknowledging their mistake.

While the initial price match was appreciated, I agree that it wasn't a special favor since it merely matched the price without any additional benefit. Overall, my experience was mixed, and I won’t return to this shop for future purchases. I hope they take customer feedback seriously and work on improving their communication and honoring promises in the future.

I jus went into the store to check if I like something as normal. A tall guy with the hat jus went rude on me. While I was talking with another fulla who was cool as about the clothes and stuff. I jus asked the cool fulla if I can open and have look on one of the pants and he jus jumped in when he was standing right next to us and said “ I can only have a look if Im buying them”. Which I believe really comes from his judgment on my looks and my slang. Before asking to have on that pants I only tried one jacket which wasn’t my size and it was the last one. I was in bloody good mood and he ruins it. The time was around 2pm today. Rude customers service from that fulla. I do buy clothes from loaded here and there but I only buy clothes that like, not if a salesman pushes me to buy it. Even now while I’m typing I’m wearing pants and shoes that I got from loaded. So I don’t when is the next I’m going back to loaded. Loaded is great place and I always loved there stuff.

Huge shout out to Dylan - store manager at loaded. Helped us out big time with a return of an item and assisted us with getting what we wanted. Appreciate the effort you made in making sure we walked out happy customers. Definitely will return again.

The team at Loaded are a very friendly bunch of people who are willing to help anyone with any style of choice. I am very happy with their service. Especially Sharon! Thank you Loaded Crew

Such a hip cool shop. My wife and I are late 50's, we both walked in off High Street and loved it. What a hidden gem. Beautiful trendy clothes, shoes and accessories. We bought a couple of caps.

It looks small outside but when you enter, shoek it's a huge outlet of shoes, shirts, cap and anything you are looking for branded

Sadly they didn't have anything in my size, but the whole experience and staff were awesome and they let me try on some items just to look at:) they even looked after my suitcase!

Excellent customer service. Fast response and very efficient result due to a system error and miscommunication for a raffle won.

Would recommend to friends and family!

I got labeled as a reseller by Lisa because I previously purchased a few pairs of shoes and sold them because they were the wrong size.

I got labeled as a reseller by Lisa because I previously purchased a few pairs of shoes within the last 8 months and sold them because they were the wrong size or they didn't suit me. Pretty disappointing hearing this after being a loyal customer for so many years.

Absolute terrible service. I got laughed at by the employees, looking at me and talking behind my back. The store was cool 5/6 years ago. Now it’s terrible. I highly do not recommend buying from them.

The atmosphere of the store and the staff are always good. I'm still waiting for a "My Account" page online though hahah would like to set my size or see my past orders

Product and store environment are nice. But music is too much. Backgrounds Music volume is too high.

After an ordering error Marty went out of his way to fix the situation and make it right. Was really impressed and couldn’t be happier in the end

Best place to cop dope sneaks at a great price with exceptional customer service.

Shoutout to Ngawai for being an absolute champion.

Ordered some NBs that I could only find at resale elsewhere for an already great price. Had a bit of an issue and was immediately given 3 different ways to sort it, then they even went the extra mile to help me out.

Supporting an NZ owned business is sound but a business is only as good as the people that make it and Ngawai made this such an awesome experience.

Will definitely shop here again and if you're checking on reviews then you should too!

Cool kicks and everything streetwear. Always a vibe here. DJ is regularly playing. I like the basement section where they have Yeezys, Y3s etc.

Will never stop supporting Loaded. Amazing products! Service is always on point. Highly recommend & going the extra mile especially in these challenging times of Covid. Thank you team.

Awesome selection of streetwear that cannot be found at your normal footlocker/JD or stirling sports. Friendly customer service team and nice store layout.

Exceptional service on purchasing gifts for a friend. Loving the collections. Also treating myself to some cool shoes updating the wardrobe! Thank you Team Loaded & Beth for making it a breeze with adding that personal touch. I will always highly recommend Loaded to anyone “Supporting NZ businesses”