Lumino The Dentists - Gentle Dentists Ellerslie

Pleasant and smooth experience. The reception staff is welcoming and goes above and beyond to assist their patients. Dr. Monty is one of the most genuine dentists in Auckland. Highly recommended.

Dr Monty removed my tooth a few weeks ago for orthodontic treatment. I was quite nervous with the whole thing but it was done so efficiently and painlessly (only felt the pain with the anaesthetic needle which is normal). When he told me it was done I was shocked as the Tooth extraction took less than 5 minutes and I didn't feel any discomfort. I took only one panadol that day but didn't feel any pain the day after so forgot to take subsequent pain relief. I have had tooth extractions in the past and had good experience with all the previous dentist but this is by far one of the best experience! Thanks!

I was referred by my dental friend in CHCH to see Dr. Monty. We are new in Auckland. Dr. Monty is the expert as a dentist. I am most amazed that he helped my mum in urgent dental care by our first visit even he is fully booked, he is very gentle, patient and put care of patient as his core service. We will register DR. Monty as our regular dentist here. The staff here are all very friendly and welcoming, the price is affordable. Highly recommend to everyone who needs complex dental care.

Thank you Dr Monty and team for making my very anxious daughter more comfortable about having a tooth removed. Amazing work!

Really didn’t enjoy my experience at this dental clinic. During my appointment the dentist left the door wide open the entire appointment, there were staff and customers walking past the door while my mouth was being examined, it felt really insensitive. I also booked a 75 minute slot to have some work done, we covered off one tooth for first 30mins, i asked about another and the dentist told me three times within just a few sentences that she didn’t have time to do anything and I needed to come back. I felt like I was just a number and considering it can cost hundreds and/or thousands of dollars to have dental work done, this is not where I would like to spend my money.

I am terrified of dentists and everytime I have to go to a dental practice, I become super anxious. So when I broke a tooth, needless to say, I was panicking really bad.

The team at Gentle Dentists were amazing. Dr Taryn made me feel really at ease and helped me with my broken tooth. Manjula made me feel very comfortable and helped ease my nerves. Thank you team and I will be seeing you all again:)

I love this dentist practice. I have had problems in the past with previous dentist practices so I have a bit of PTSD with going for check ups however this clinic makes me feel so comfortable and are so genuine. Monty the dentist at Ellerslie has helped me with wire problems (I've had braces) and overall gum health. I highly recommend going to this practice.

I came to this dental 03 months ago for hygienist visit. I had to wait more than 30 minutes for my appointment. I paid the full fee for the appointment. Then my second appointment was 29/05/21. I was late 10 minutes due to the heavy traffic. I informed them that I will be late by 10 minutes.
When I came I had my appointment for only around 45 minutes. (They can verify this by looking at cameras) and charged me full amount $180 for the visit. (I am a Southern Cross member, hence 5% off) When I booked via online for my first appointment website indicated that only new patients need to pay full price. However, it is ok to me if they did full 01 hour cleaning and charged full amount. But for 45 minutes treatment it is unfair to charge full amount. Further 02 different treatments for different customers as first time I had to wait because the other customer was late. But when I late this Saturday time was taken out from my appointment time and charged full amount. So very bad customer service, and preferential treatment for some customers.

Sorry, about oweners reply, feed back not only the cost but unfairness of process. Like waiting for the appointment then charged full amount for the 45 minutes appointment.

I just had my tooth decay removed and filled, I felt the need to share how pleasant my experience was. I didnt feel a thing during the entire process and the procedure was filled with joy.

This is the first dentist I've ever recommended. There's lots of dentists in the world, but this is the first where I've felt like they actually care about the health of my mouth rather than what they can make out of my bad lifestyle habits that make my teeth bad.

I have enjoyed living in Ellerslie for over 17 years. I was delighted to find this dentist 2 blocks from my home that was listed on the ARDS website as offering care for my 13 year old. But as her care is ‘free’ they did not want to take her and would only do so if I went private, so now they have missed out on my paying service also.anybody who blatantly values profit over patients gets a thumbs down from me. Not the sort of reception I thought I would find in my community.

Aditi and the team are amazing. Initially I was cautious returning to a Dentist after previous experiences with another practice. However, I completely trust Aditi and her team. Her care and attention to detail is amazing and demonstrates how passionate she is regarding her field of work. This only translates to better service for her customers! I would highly recommend a visit to Lumino Dentist, Ellerslie!

The dentist here are really good, well experienced and they advise you as much as they can and they keep following up.
However, the receptionist is really rude, at first she was ok but when I required further help she rudely replied with a big "NO", not even "I will check/see what I can do", as well as she gets really annoyed just because my nose was a bit blocked while in the waiting room and obliged me to take a tissue and sneeze, being rude as well.
Change the receptionist or make her aware to be more polite and I will change to 5 stars.
But really happy with the dentists there!

Update: Thanks for listening to my feedback, really appreciate it.

Not normally a fan of dentists and reviews but got to say I was very impressed by the service I received. From the minute I walked in the service was excellent and Monty was brilliant with the treatment. Actually taking time afterwards to show me and explain my x rays was a new experience for me. Highly recommend this place to anyone!

The dentist here are really good, well experienced and they advise you as much as they can and they keep following up.
However, the receptionist is really rude, at first she was ok but when I required further help she rudely replied with a big "NO", not even "I will check/see what I can do", as well as she gets really annoyed just because my nose was a bit blocked while in the waiting room and obliged me to take a tissue and sneeze, being rude as well.
Change the receptionist or make her aware to be more polite and I will change to 5 stars.
But really happy with the dentists there!

A fantastic practice that I always recommend to my family and friends. Very friendly and very skilled. They do their best to make sure you are comfortable. And that their hygiene recommendations are something that suit your needs. Super satisfied.

The dentist who attended to me was very pleasant, professional, competent and efficient.
I highly recommend.

These people are the kindest most helpful polite caring people I have ever been lucky enough to deal with. My brother got very sick from his teeth and as I live in Australia it was hard to help him as he has no immediate whanau back home and he needed a dentists help badly i phoned a few to see if I could get him assessed find out what it would cost to help him and if I could pay the cost using my credit debit card before treatment but was rudely told in short to dont waste their time it's not going to happen then i found Lumino in ellerslie Auckland. From the first gentalman i spoke to, to the lovely lady who phoned me back yes phoned me back in Australia they were so kind and helpful it was to become an experience I'll remember for the rest of my life the lady even sounded bad that they could only get him in early the next day being a Saturday the only thing that mattered to them was helping my brother. Then they even phoned me back yes in Australia again the next morning to tell me that he was already in the chair being worked on before I'd even paid them and the lady that rang was a different person so 3 different people I'd spoken to and all were caring helpful and kind in every way I know this is a bit of a long read but I want people out there to know that their are still amazing people out there who care more about helping someone in need and whom are in their chosen profession for the right reasons so thankyou to all at LUMINO you may never know how much what you did meant to my brother and my whanau can't thankyou enough
James Walker and whanau

Great work and great team at Gentle dentists. They work with you and make you feel comfortable and listen to you. Thanks guys! The bus stop is right across the road and there are a few car parking spaces as well

Lovely practice with staff who are very welcoming and patient. The practice is fresh and modern with obvious effort to make you feel comfortable. They have great follow up service.