Mangere Family Doctors (The Doctors Mangere)

First time here. The nurses and doctors could do a better job of calling out names. I walked in and a nurse called out a name once then proceeded to call out for someone else. Please have a little patience, especially for our elderly & Foreign citizens. We're all waiting 4+ hours, a Lip compassion and patience really goes a long way. Cheers

Wish I could give no stars. I think the receptionists are allergic to the phone. Don't expect them to pick up.

Absolutely disgusting service. Been here twice, 1st wait FIVE HOURS, currently 3 and half hour wait as I speak. Avoid at all cost

Absolutely useless! Zero stars if that was an option. They don't answer phones, told my dad to do a bloodtest and didn't even send the form for it. Complete waste of time! Makes me question the integrity of their practice. I would NOT recommend coming to this place.

It’s really not normal to not be able to get through to your GP. Getting through has been harder than calling the IRD and my bank. I really like my GP so I haven’t moved. I’ve left messages and no reply. It’s so weird. I’m not even mad, just confused.

Good luck trying to get a hold of reception for anything. You’ll be waiting for an hour just to be hung up on as soon as they answer the phone.

Answer your dam phone! And i know yall aint busy because every time im there, theres atleast 2 receptionist sitting there!

If I could give 0 stars I would. Walked in when doors open to take my daughter and came out at 1230pm.you're better off going to the hospital cause you will be waiting the same amount of time. I was told by the doctor to plan ahead when visiting the doctor to avoid waiting almost 5 hours at walk in - SURE ill just consult a psychic and find out when my daughter will be sick and book an appt. HONESTLY what a joke! Green Cross Health (the owners) are heavily focused on making money while our Maaori and Pacific whaanau continue to suffer - waiting weeks for an appt, waiting half the day as a walk-in and told you cant do repeats cause you have to book an appt with your GP, so why not reduce the price for walk-ins if you still have to book to see your GP. Hopefully the new Samoan General manager reads these comments and at least do something.

I get what you mean they never answer their phone. But in all honesty, it’s better to just send them an email. They’ll reply Within that same day or the next but its better to communicate that way rather than on the phone.

Honestly useless. I literally booked an appointment to see a doctor &the receptionist gave me a paper to confirm my appointment went in the day of the appointment and they ended up telling me that there is no record of my booking & they can’t do anything about it but book me in for the week after‍️ the receptionist that booked me in for it said she remembered me but can’t remember if she booked me in to see a doctor also my mother can confirm you booked me in yet still denied me from seeing a doctor which was bloody important! So pmo, girllll you should be fired because you stuffed up my first appointment with the nurse now you stuffed up my booking with in 2 weeks! Do better or go get a new job your actually good at.

Went their thought it would be faster then middle more hospital but ended up waiting for 5 hours going on to 6 NO GOOD. I reckon best to book in a appointment lol i should of done that

Phones are never answered? !
I sat in the clinic and called reception to not even hear the phone… ring while 3 receptionists were having a discussion amongst themselves? Pretty poor administration. Drs are great once you’re name finally gets called.

Looooooooonngggggg wait time!
Truly unprofessional service. There is no proper mechanism to clear up the long waiting queue of patients.

Not recommended for people who value their time!

Don’t bother calling they don’t answer! It’s very rare that we get to have a positive outcome. The waiting time is horrible seems like it’s always 2/3 doctors on, never go for like 11-1pm booking because they’ll most likely be on lunch break or having meetings. Little things like good customer service goes a long way (X-ray worker) Today my dad was seen by Tamah Clapham who works as a Nurse Practitioner here, sometimes doctors overload too much jargon information & it’s gets overwhelming for our older parents. Nurse Tamah wrote all the important steps down & literally followed through with X-rays & another secured booking. Thank you for your professionalism and patience with my dad today, we appreciate your dedication and work.

I’ve been with this doctors for over 9 years now & I haven’t been to see them for a while because you have to wait 3-4 hours every time! And if you want to get a hold of them via phone good luck. You will wait almost an hour & they pick up say hello then hang up on you, the same thing will happen 3 days in a row anytime of the day that you call. I’ve drove from my house still on hold for somebody to pick up, Knocked on the door & told the receptionist to pick up the phone because they were chatting up a storm. She answered with attitude. I can see why all the old nurses left, they were great & so are most of the doctors but the management are doing something wrong. Sometimes you only have 2 doctors on shift with the waiting room full. People in their cars waiting or kids coughing in the waiting room. Appointments getting canceled or you arrive 10 early for your appointment & still wait another 30 mins to see your doctor. STAY AWAY FIND ANOTHER DOCTOR

I've had a few bad experiences in the past earlier this year, but can say that recently in my 3 recent experiences things are improving with new management team in. I've had some urgent things that needed represcribing and the team have been very responsive to my needs getting the GP to fulfill my request be e Prescription. Reality is, it's tough going overall with alot of demand in needing medical attention but not enough staff. Hang in the team, I think you're all doing a great job!

Broke my ankle, arrived and waited in the waiting room for 3 hours before getting in for an x ray. This was back in 2010. Don’t come here

Straight to the point excellent services from doctors and nurse! That's all it matters to me I dont mind going into the clinic to wait. My experience is awesome and both me and my 2year old are well look after

Seriously go somewhere else! Got cancelled on Friday and rebooked for face to face for sore arm today. Turned up for appointment with Dr Tamah and followed instructions by telling the reception and told to wait. After 30mins of waiting followed up with reception who passed me to nurse who informed me that my booking was marked as "Non Attendance" by Dr Tamah who is now completely booked out and cannot squeeze me in even though this was of no fault of my own. Got passed to queue and I waited for another hour to see another doctor but then I was updated by the nurse that the wait times are worse then suspected for "priority queue" with wait time of further 2-3 hrs! So even though I did all the right things and made prior appointment my half day, travel and fuel was wasted. Very unprofessional and I will definitely be finding another practice where they atleast have the basics right. This has happened to me a few times with cancelled appointments but to actually cancel it while I was sitting there waiting the whole time and not even communicating is so frustrating!

Went to the clinic this morning with my ears blocked. I asked to speak to a nurse and was told I need to see a doctor first BUT I have to wait a week for an appointment! I ended up leaving without any help. Looking for a new doctor in Mangere East please.