Mount Eden Flooring Xtra

Did not end up purchasing from Flooring Xtra as we did not have the budget but the overall service from Christiane was superb! She went above & beyond. I wish we could have gone with their options! Definitely recommend them if you have the budget as their service and selection of carpet is excellent. Thanks again!

Product was good however after 3 week wait the install was delayed another 2 weeks due to the team getting COVID (understandable not their fault). However they refused to book the job with anyone else so we found another installer who could do it sooner. They also chose an incorrect underlay product as confirmed by the supplier themselves and our new installer, had to call the supplier also regarding refunds as they didn't want to. We are still waiting for our refund of the installation cost. We have now recieved the partial refund.

Edit: Regarding your reply about the underlay being suitable this is not true. I called regupol myself and they told me the product was not suitable for vinyl flooring. You are the professionals and should have known that. The customer shouldn't be expected to call up external suppliers or to know these details.

We are blowen away with our recent experience with Mt Eden Flooring Xtra. We could not fault them from initial phone call with Kristen to make a time to visit their beautiful showroom through to the advise and knowledge Kristen and Kristiana provided us was above and beyond expectations. The installation team were a great bunch of blokes who were a pleasure to have in our home. They left our home looking first-class. Last but not least the customer service was the cherry on top, with the follow up phone call to ensure we were happy and that we definitely are!
We highly recommend Mt Eden Flooring Team.

Honestly if I could give more stars I would. Walked into store and got instant and focused attention. I was guided and advised very well.also I should add I was buying at the lower end. I was keen for it to be done as quickly as possible and they made that happen. They have their people to lay the carpet and organised all that. Would definitely use them again and recommend to friends.

We love the end result - everyone from FlooringXtra, start to finish, did such a great job in achieving that and we are very appreciative.

Amazing - that's how I can sum up the whole experience working with the team from Mt Eden Flooring Xtra.
From the guidance on buying to the preparation and putting down the floors.
We were always well informed and the team was very considerate with our needs.
Thank you for making our house feel like home!: D

House renovation required new carpet to match the existing carpet in the house. We were concerned that we may not be able to get a carpet match but the staff at Flooring Extra In Mt Eden were able to source the same one after providing them with a sample. The on-site visit and measure up was timely, professional and some valuable tips and suggestions were provided. The quote was provided promptly and regular updates and communication provided on carpet arrival time as well as dates and requirements for installation. The installers were in and out in a day, very professional, polite and respectful of our home. The quality of the install was very high and a follow up phone call to see if we were happy with everything before the final invoice was issued was much appreciated. We can highly recommend Mount Eden Flooring Extra, they provide and excellent service.

Great service from beginning to end- the consultation was superb and the solutions offered were tailored to our needs. The installers were all excellent and really fantastic to deal with (special shout out to carpet layers Jo and Joe). I couldn't recommend the team and service at Mount Eden Flooring Xtra highly enough!

We are very pleased with the carpet replacement in our apartment which was organised by Mount Eden Flooring Xtra. The two guys who came from Jim Howlett Flooring to do the job on the day were amazing. They were efficient, good fun and very considerate. The furniture was taken out, brought back into the room, and they took great care to have it exactly where we wanted it. They made it so easy for us.

It was my first time buying a rug for my new home and I searched far and wide for the right place with the right prices and good options. Flooring Xtra were it! I needed to look no further. Not only did they have a great range of options but the service was friendly, efficient and helpful. Thank you for a great experience.

Hi, I went into the Mt Eden Flooring Xtra. I dealt with a guy called Garth who helped my wife and I with selections for our house in Ponsonby. Excellent Service

Awesome service. Best branch I have been too by far and I have been to many. The team had so much patience with me, gave me excellent customer service and treated me with respect. Highly recommended and will definitely be returning.

Went into Flooring Xtra Mouth Eden. Garth provided exceptional service with my laminate for my home in Ponsonby. Highly recommended. Great service and really knowledgeable which helped me ease through the decision making.

Highly recommended Mt Eden Flooring Xtra - Brad and his team were nothing but exceptional in their customer service, especially Kevin he was professional and very informative throughout the whole processes. We love our new flooring

There has been a huge improvement with staff in recent months. I was helped by Garth. Really impressive guy, well spoken, well dressed and excellent customer service. Answered all my questions and kept my up to date with my order. Will definately be back.

We had terrible service and now friends of ours have had terrible service. Don’t use this company

Some of the best customer service we've ever had. Donald was so helpful and allowed us to borrow multiple samples to make sure we were making the right choice. Shekar was incredibly polite and did a great job of measuring up the place, and Clive's install job was perfect. We look forward to using them again in future and couldn't recommend this team more highly.