Mount Eden Medical Centre

I was booked in for my pepi's 3 months vaccines. She was exactly 12 weeks and we were on our way to the appointment when I got a call just before my appointment saying she can't go in as she needs to be 3 calenders months. Now what confuses me is my friend took her baby at 12 weeks and they allowed his vaccines. I am livid.

I have been a patient of Mt Eden Medical Centre for over 10 years, and in recent times have been very disappointed with their service. I haven't been able to get an appointment with my regular provider for the last several appointments (over a spread of months/years. I do not need the doctor regularly, so disappointed that I can not reach my provider when I do need them), and now today my appointment has been cancelled with a message to call to reschedule, only to recieve an automated message that tells me to ring back during opening hours. I made this call at 10.30am, their website and phone message advises that they are open from 8am today. Rather then tell me to call you, why not provide a SERVICE and call me to book another appointment at a suitable time. No wonder people are clogging up emergency rooms.

I have been a patient of this practice for over twenty years. When I moved away from the area I looked for a Dr closer to home but couldnt find a centre as good a this, so I came back. The Dr's, nurses and staff are great and their systems are good. Would recommend.

Sorry i fainted in your lobby, i understand i was an embarrassment to your staff, understandable you didnt want to help me and discreetly kicked me out the back door

Couldn't get my usual Dr so went with Dr Hutchinson. Had to wait 1.5 hrs, that's 90 minutes. Thats suicidal in the business world. Imagine keeping a customer waiting for 90 minutes at the counter. I felt like charging Mt Eden Medical Centre my hourly rate to recoup. However, due to smart phones, I had a very productive 90 minutes in the car doing business and got through a lot of emails. When I did eventually see Dr Hutchinson, I knew the reason why. He is old school. Does not believe in keeping to 15 min time slots but rather 1950s chit chatter about nothing. Good sense of humour. May work with his older clients, but not the time conscious generation coming through. He did however, give good medical advice.

I love my doctor; and the nurse Mary is lovely, but just be prepared to wait for your appointments. Allow time for this when you book.

The nurse, the doctor, the entire process was outstanding! I wish I had a medical centre like this back home. Thank you… and pls know that the genuine care and personality you show is recognised and appreciated!

4.45pm I have just waited on the telephone to speak to someone for 8 minutes - how long do I have to wait, how inefficient is this medical practice? My family has been using this practice for about 40 years - the deterioration is marked over the last few years and I am still waiting for someone to pick up the phone! I give 1 star because at least the phone is still ringing. And the blood is still pouring.

I moved to Beachlands and I still go to Mt Eden Medical Centre. The staff are lovely and I feel well looked after and cared for.

I’ve been going to this practice for about 6 years and have nothing but good things to say about them. Due to mental health reasons I see memc every 3 months and even when my doc is booked out I’ve always been treated as part of a family. Sure I’ve had to wait 5-15 minutes sometimes but it’s a doctor, sometimes thing run longer than expected. I’m not sure about too sure about some of these other reviews as I’ve never experienced anything negative and some of the reviews arnt even by people who have been there.

Don't bother wasting your time and money! Second time now that i request a repeat of my ongoing urgent medication online and then nobody gets back to me in 4 days, then you call and they say sorry he was on leave or some excuse, and then charge you extra for a urgent script. Why have a portal to request medication online but when your dr is on leave or away due to a family emergency nobody takes care of it, just nothing happens. For the price i am expected to pay, this is ridiculous!

PS: this is medication that causes severe side effects if stopped so they are putting my life at risk!

Very surprised to read some of these reviews. I've been going here for about 7 years and have only received impeccable service and care. I deal with mental health issues and would go as far too say my doctor there may have even saved my life. I want to move overseas but am actually apprehensive because I'm terrified to have to find another doctor. And the reason they are always running behind is because the doctors here never watch the clock. Don't complain about them running behind because you wouldn't want them to watch the clock during your appointment.

I done treatment from doctor I gone tow. Three time and spend allot of many but I didn’t get any result

1 star for phone service. 2 stars for availability of doctors when you need it. 3 stars nurses which put up with all the calls and remember to call back. 4 stars for prescription reviews and getting it when needed and also finalizing medical certificates. 5 stars to the amazing doctors that I have at the MEMC

I scheduled an urgent doctor call back
Heard nothing back, followed up twice
Tried to book online, portal has changed without notice so I cannot book
Called back again, reception were deliberately difficult, taking over me whenever I provided info to create the new login
My doctor is good, but time to move on.
Totally broken urgent care risks patient safety

This doctors always run appointments 20-30 minutes late so you need to always accommodate for this. One appointment I told them when booking I really had to be on time as I had an important meeting I couldn’t move. They said yes. The day of appointment I emailed two hours before asking if their appointments were running late as I really couldn’t be late. They replied saying it was fine. We’ll here I am standing outside 35 minutes after my appointment time with a 15 month old who is losing it (we are having to wait out front too near a main road where there is no gate - anyone with a toddler will know how hard it is containing them for this long!) when I went in to check on my appointment they were incredibly rude even though I really couldn’t have been politer. The whole thing is quite shocking. They clearly don’t value peoples times or understand some mothers are working also and can’t wait around for an hour before their appointment.

This is probably the first negative review I’ve given. I was booked for appointment twice and had to wait 30minutes to 1hr in both instances. I wasn’t informed of the delay and had to ask them myself after 45 minutes of waiting. Another instance called to ask for some information over the phone and one of nurses was talking down to me in a condescending manner. Except for one of the doctors being very kind and helpful I haven’t really had any nice experience to share. The consultation fee is also not worth it given having to wait that long and not being treated very kindly. Enrolling to a new practice as I feel disheartened having MEMC to rely on.

Awful administrative service and even worst medical attention. Physiotherapist that barely put a hand on me but yet, he has convinced himself after 2 appointments that, somehow, I was doing better (?) Of course, I ended up going to another physiotherapist. GP Dr Gareth considers that if you suffer high blood pressure and take medication on a daily basis, 200 or 220 and chest pain are not so bad as you and the worldwide medical community think. Awesome (and they have the nerve to invoicing this ridiculous conversation over the phone as “medical attention “.) Administrative staff send invoices 2 or even 3 months after your appointment. Reception staff seems doing you a favor every time they pick up the phone and forget they will call you back every time they say that. It will just not happen. Blood test? It will cost you a fortune and you may have to come back to do it again cause blood went to wrong containers. Oops. Dr. Liz Catherwood so far has been professional and caring person with me but that’s it, she is the only good thing I can say about this place.

I accompanied my husband there and waited until finished then had a vaccination then went home. Good explanation and no waiting time.

Dr Lawton is the best GP ever! She is kind, intelligent, collaborative and always listens carefully. I really like this practice. It's clean, friendly and well resourced.