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NOVUS Glass Auckland City

Address 114 Nelson Street, Auckland CBD, Auckland, New Zealand
Phone +64 9 580 2552
Hours
Monday08:00-17:00
Tuesday08:00-17:00
Wednesday08:00-17:00
Thursday08:00-17:00
Friday08:00-17:00
Website novus.co.nz/novus-auckland-city
Categories Auto Glass Shop, Auto glass repair service
Rating 3.1 8 reviews
Nearest branches
Novus Auto Glass Penrose — 5B Olive Road, Penrose, Auckland
Novus Auto Glass — 11 Stock Street, New Lynn, Auckland
NOVUS Glass - Auckland Westgate — 5/14 Northside Drive, Westgate, Auckland
Novus Auto Glass South Auckland — 8a Earl Richardson Avenue, Wiri, Auckland
Similar companies nearby
Smith & Smith — 15 East Street, Auckland CBD, Auckland

NOVUS Glass Auckland City reviews

8
Sort by: date highest rated lowest rated most helpful
Tanuj
23 May 2023 16:13

I had a great experience! Michelle’s coordination and David’s execution was on point!
The repair was done much faster than expected without any hassles

Douglas
22 May 2023 15:39

Excellent service. Had a cracked windscreen on a trip out of Auckland and booked an appointment for when I got back. Had insurance and they sorted it out with my insurance company. All sorted in a morning.

CANDICE
31 January 2023 14:51

Back in 2020, I was sent here from the Penrose branch to get my windows replaced. The staff here are not very accomodating and was very racist towards me asking if if I can speak english because I couldn't Talk! I couldn't talk back because of shock that after waiting for weeks, they ordered the wrong size window and I have had a broken window for weeks!

To that racist staff, Excuse me but can you speak other languages yourself? I can speak 3x languages including English!

Never coming back to this place again.

dornford
13 January 2023 4:14

Needed a company rear window to be replaced got in touch with Novus, Michelle rang me back and organised it in short notice, she was very helpful and responsive, the technician did a great job and replaced it in time. Thanks Michelle's customer service skills and the technicians skills would make me only use them moving forward for all our cars. Thanks team!

Celia
10 January 2023 19:27

Took multiple days to even get contact with them, I called many times. Once had contact everything was great but end result again shocking. They installed a damaged piece of glass onto my car, multiple scratches and damaged tint, not even the same as the original as didn’t have the heating lines. They apologised and said they would sort a replacement, yet weeks have gone by and I keep getting told they can’t find another… then lose contact all together. Great job.

Henry
01 January 2023 9:16

Quick and quality service! Had my windscreen replaced - was originally told the job would take at least 2hrs but was back on the road within an hour and a half. Would highly recommend to anyone needing glass repair in Auckland Central!

Ben
19 July 2022 22:00

I have tried multiple times to contact NOVUS to arrange a windscreen replacement unsuccessfully. I have received no replies to my phone calls, messages, and emails. Don't waste your time trying to get in touch with NOVUS.

Steve
23 July 2021 19:26

Left windscreen sealant on paint. Didn't install lower cowl on front windscreen correctly. Found old windscreen rubber bits under bonnet.
Supplied incorrect lock box number to collect keys. All in all a bad experience and wouldn't use again.

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