OneHealth Accident & Medical Care

Don’t recommend if you need urgent care. I had a deep cut and it was bleeding severely. When I ask nurse to see urgently, i had to pickup kid from school in an hour, she told me to pickup kid first and come later. I had to leave the go to other urgent care immediately.

Thoroughness and mdeical professionalism of the Dr and the triage nurse was wonderful.
The discrimination by the front desk whereby we were deprioritized behind at least 4-5 people who came in after us was appalling.

Went there twice, once to determine my sickness, then as an enrolled patient to see if i could return to work.
Each appointment cost me $130 even with my CSC.
The fees outlined online dont specify that i would be charged this excessive and extortionate cost for the initial appointment. I inquired about a discounted cost for enrolling at the first appointment but they said that wouldn't change anything.
The first appointment i was provided with a medical certificate that was much too short for the time needed for my diagnosis and recovery time, which necessitated a second visit.
The doctors were friendly, so there's one positive thing.

Dont go after 7.30pm because even if they say they are open until 8pm they will not look at you nor give you anything (not even advise on what to do). Doctors didn’t even bother to get out their office… Pretty bad service and obviously they care more about going home than helping people. Very disappointing.

Everytime I have to see the doctors, everyone is so professional, friendly and happy to help. Its great service, in great location. Strongly recommended.

There's nothing wrong with the standard of medical care, but the pricing is extortionate.

Six months ago I went in for a regular injection prescribed by my GP, which is administered by the nurse. It was straightforward, took 15 minutes and cost $35. Three months later the same injection needed to be referred to the OneHealth doctor, took 45 minutes and cost $130. I go in last week for the exact same injection, and once again the OneHealth doctor needed to be involved but this time the bill was $180 - so that's nearly a 40% increase in only three months.

And there was no need for the OneHealth doctor to see me at all - he didn't ask a single clinical question, didn't want to look at the medical records I had with me, made no effort to make sure the medication was correct or anything similar. It seems his only role was to pump up the bill.

So there's nothing wrong with the standard of care, but be prepared to have your wallet vacuumed empty.

Overly expensive and doctor told me to not check your body temperature because they dont care if you reach 37,38,39,40+ body temperature which everyone knows it is not normal.so disappointed and paid $155 for it

Excellent service for urgent care. The nurses and receptionist’s that I saw as well as Dr Benjamin Soole felt like they really cared about me as a patient. The time to wait to see someone from walking off the street was very short compared to previous emergency hospital experiences. Had a follow up call/voicemail in the evening with pair reviewed information from the doctor with his advice. RECOMMEND ONEHEALTH 100% Absolute legends. Thank you

The real laboratory and you should be scared at any other one! St Luke's people are lovely people! It's a shame others ruin it for the rest of us!

Doctors can not keep appointment times and make it your problem if they have to cancel on you

I’ve been going here a few years now and the service and communication is always really good. On my last visit the nurse Danielle was ultra friendly and gave me the most pain free and stress free shot I’ve ever had (and I’m terrified of needles!). Also love how everything is in one building, GPs, pharmacy, blood work, etc, makes it really convenient.

This is my regular drs, Dr Sanjay is great to get if you can get him. Came to the urgent care as no appointments available until next week. Told receptionist I had shortness of breath and felt weak, which are urgent listed symptoms and was told I would still have to wait 45 minutes (even though all I wanted was a nurse to check my heart) VERY disappointed today and definitely considering changing providers. NO ONE should have to wait if they are having these troubles and have heart concerns

Well, I’ve been with One Health for over 10 years now and seeing this kind of service by the receptionists is awful. I’m not sure what’s happening but there has been 3 occurrences, back to back to back, where I have been misguided/mistreated and also spoken to with judgement and disregard. If someone is representing a renowned hospital and it’s patients, they should hold a set of values and compassion in the way they speak/treat their patients. Some of the receptionists are extremely rude and inconsiderate. It makes me want to change my GP practice as when I leave I want to be leaving with a smile and great service not some back handed comments and rude behaviour. These receptionists should guide me in the right direction not give me false prescriptions and refuse to tell me when the Pharmacy is opening, even when the pharmacy had advised the reception of their opening hours. I hope One Health implements change to their reception staff, as I’m sure I am not the only one who has dealt with this behaviour.

I accompanied my sister to this clinic this morning. Top rate service from all concerned. Reception, nurse, doctor and MRT. We both thank you for kind efficient treatment.

Stopped by for a blood test. They have a lot of different medical tests here. It is fairly well signposted and so it was easy to get to the right place. There were a few parking spaces out front but I walked there.

Lovely staff, quick and effective treatment. ACC cover made the fee reasonable - had a short wait time aswell!

Had a very pleasant time there! I came for a medical checkup for my sickness on a Sunday and I didn't spend more than an hour there. Dr Sanjay was very nice and made me feel comfortable during the checkup. Definitely would come here again: D

If it wasn't a sign that these snooty, look down their noses at you lot didn't really care or respect your business by being shuffled from GP to GP, today I arrived 2 mins late for my appointment. I was told I would have to re-book another appointment as the Dr (goodness only knows who I was actually going to see this time) would not be able to take my consultation. Ironic that in the 10+ years I have been going to OneHealth, not once have I actually ever been seen on time.instead I'm the one made to wait.on average 20-30 mins. I won't be going back again.

I have come here several times for emergency situations, and highly recommend. I would drive out of my way to come to this particular facility. The staff are absolutely wonderful, warm, caring and professional. Thanks especially to Danielle and Jeanette for being so amazing and helping me through a scary time

Came in to Auckland on vacation and saw Dr Renata for a sore throat. He was extremely kind, comforting, and validating. He gave me an antibiotic I needed badly! I appreciated the great service so much being a foreigner who was feeling awful!