Oxygen Air Heat Pumps and Air Conditioning - North Shore

Fantastic experience with the team at Oxygen Air. Dan was great to deal with, happy to work with us on short notice - turning a quote around within a day. The office team were a pleasure to deal with and the install was booked in for a couple of weeks later. They did an excellent job; we had a ducted system installed on the top floor of our 3-storey house, and the guys had a pretty average day weather wise to further complicate things.
All wrapped up by 3pm and we're really happy with the result. Nice, cool summer ahead!

Was happy with the product and installation service but not with the information given about the cash back. Needs to be sorted out.

Poor after-sales support. I have notified 3x of our ticking unit installed at the beginning of the year. The have dispatched the manufacturer once but he found nothing and the issue persists, I am now being ignored. Regret buying through oxygen air.

Dealt with these guys on 3 separate occasions. There installations are always first class.

Thank you for the prompt service and prompt installation. The sales person was great and offered the right product at a great price. The installation was very tidy and neat.

These guys were all so easy to deal with. They were patient kind and nothing was a problem for them. Thank you Oxygen Air team.

In two word - doesn't worth your time.
- completely unorganized back office
- no payment confirmation after bank transfer - spent 1.5 hours on phone to confirm my payment received - then they called me saying they won't install my ACs if I don't pay urgently - what?
- installation team late for an hour - because they were sent to another order - why?
- part of the installation team didn't come, so didn't complete as promised.
- had to call the office and arrange installation competition myself. Another hour or waiting.
- the installation was NOT tested for proper functioning at all: mechanical ppl was not able to test because was not powered, an electrician could not test because not educated for that activity.
- obviously, no one called to confirm, neither for feedback.
- inlets were not properly sealed.
- they don't present any plans what they are going to do, so need careful supervision.

Absolutely stoked with the service. All the staff were brilliant. Brent made the process so easy. The ladies were also so great. Such fast turn around too. I had a quote one week and the next my unit was installed. Thanks guys! I’m so glad I won’t be cooking in the summer and freezing in the winter now

Installed a very expensive system in our new build. Wall units downstairs work fine, but upstairs inducted system has no effect on the temperature of the rooms at all. They've sent an engineer back to look at it, but couldn't complete the job and never returned. No one from the office followed up or cared if it was fixed. We continue to wait for a solution.

You were a great team to work with. The price was very competitive and your staff were professional.

Amazing experience with Oxígen Air and every member of their team! Everything was super fast, great communication and great price. I really felt like a VIP customer. I would recommend!

Callum was awesome to deal with. Offered new deals can help with budget but still having the same cooling rate. Although, another tech need to come back to make sure the mounting bracket was screwed properly. Because I notice that it had a gap between the wall and the bracket. But apart from that, all good.

Excellent service. Emailed their website Sunday, received a call Monday, site visit Tuesday, quote received Wednesday morning, quote accepted Wednesday afternoon, Thursday received call re installation appointment for Friday, installation Friday. Installation team were professional, clean and tidy. I highly recommend.

Really quick and efficient. Friendly staff too. The work was done seamlessly with no mess!

Requested my yearly service of both heat pumps and it was really easy, just contact their office, arrange time and date, they let you know the pricing up front, and arrived when they agreed to, Completed the service, left the check list, too easy Oxygen air, Cheers

Great team of people. Easy and quick from the quoting stage through to the installation and completion of the job.
Highly recommend!

Not the cheapest, but came quickly, when they said they would. Installation went smoothly, cleaned up afterwards. Great service

Superb service, phoned Oxygen Air on Thursday, quote from Dan on Friday, installed on the Tuesday. Great communication and installation guys were very efficient.

From first contact Oxygen Air were professional, prompt with quoting and installation. Hard to fault any part of there service. Even the installer who was contracted by them was friendly, considerate and fast. Highly recommend this company

Another excellent job by Oxygen Air. Good communication and great service. Highly recommended.