Photo Warehouse

Rude staff and the website does not advise how long online photo print orders would take - which ideally should be a matter of minutes. Not going back there ever again.

Wonderful experience being to this PhotoWarehouse, especially with the help of Jason and colleague they were awesome and kind enough to asisit me in everything that i need.truely appreciate such attitude in service line where we dont usually see it often nowadays.once again thank you Jason will definitely visit again when i am back to Auckland.

Always a pleasure to come here and getting really useful advice without getting pressured to buy something. People working there are super kind and knowledgeable

The shop manager, Jason helped me with my new camera that got sand in the lens, he was knowledgeable and kind and i would high recommend him for anyone looking for any camera equipment.
He managed to get the camera working again where as before it kept having faults and turning off.
Thank you for helping me out of the kindness of your heart.

Much appreciated for your professional, experiences and patient today Jason:) Without your help, I believe I won’t get the photos on time.

Worst customer seevice! I went in, stood in line and waited - mind you, I was carrying my baby. When one of the sales people was done with the client, instead of going to me, he just went to someone else who came in after me totally ignoring me! Wow, seriously? This is how you treat customers? Well, I won’t be coming back.

I visited Photo Warehouse at Queens Arcade today to buy a Nikon AF-P Dx 18-55mm lens and a Kase MCUV Ii Ultra Slim UV filter. I met Jason Webb who was very helpful. Thanks Jason.

Update: Jason was very helpful in following up with my photos and out of good will wanted to give me a refund for one roll that came out blank (was my own fault). So i will upgrade to 3 stars. Thanks Jason.

Usually i don’t leave bad reviews but this is frustrating. The photowarehouse i’d been getting films from would take a day max but here I was told 10days wait time as they were quite busy and i was ok but it extended to 2 weeks. I rang to confirm and was told that their scanner broke and there were a few people’s films in the waiting queue before me so I understood and waited and received a text on Tue to wait 24hrs for the digital copies. It’s Friday now and they still said another 24 hours since it’s possible to go into the wrong email. I needed those films for some events and it’s too late now. Not a good experience. Not happy. If the service is good next time i will change the review to 5 stars but today’s not the day. Sorry.

Thank you, Jason, for your assistance this morning! Jason was able to remove a stuck filter on my lens. He also explained proper use of the filter. His service was exceptional and very professional, I highly recommend this camera store. Cheers, Carla Francis

Great experience! The guy answered a few of my questions and was happy to help me, it was great to try out the lens on my own camera too. Thank you!

Jason is an absolute legend. Last night while setting up to film a project for uni, my tripod fell and my camera landed right on the lens, dislodging it and locking the zoom. I tried to fix it myself but couldn't, so I went in with the lens this morning and left with it fixed in under 5 minutes. Excellent service, thank you

Great shop. We searched for a lense for our Sony Alpha and Jason was very friendly and helpful. We can fully recommend this shop.

Really friendly staff who helped me with my reusable Kodak film camera (film, batteries etc). Definitely will go back when I get to the developing stage.

Jason is incredibly knowledgeable and friendly. Nothing was too much trouble, and they had a really wide range in stock with all the accessories I needed. Thankyou!

Couldn't find this camera in the States anywhere. Keith held this camera for over 3 weeks even though their policy is 7 days. Thanks Keith! We'll take great pictures! Cheers

I was in a rush to have my photos printed for a visa application, and the guys working in this shop were so helpful. They were short staffed for sure but the whole photo printing process was so smooth and helpful. And I made it to the embassy 15 mins before they close thanks to these guys. Definitely saved me another trip to the embassy.

This store saved the day for me. I was looking for high quality photo papers and they had like the good ones $50 for 50 sheets.

The staff member is friendly but my shopping experience is terrible. I have been to the shop for 3 times but still didn’t get the camera and lense I wanted. I even missed out the Queen birthday sales and have been waiting for a week for the product transferred from another city to Auckland, then it turns out the camera was sold by another staff to someone else.the staff asked me to go to the competitors, very weird shopping experience…will never visited the shop again…

Excellent help from Keith diagnosing a communication problem between lens & camera body. Sigh of relief.

Great costumer service, and great range of high quality tripods and cameras on display to look at. Highly recommend:)