PlaceMakers

Ordered gib board on Jan, been telling delivery on Sep, Some friends of mine got delivered on May Or June, they just don't admit that they cutting people in line. Sales guys can't give any proper reason, just keep saying we will get back to you but never did, will not back to them again, rally bad cusomter experience, not recommend at all,

A great range of building products, some that are not available at the competition. A bit expensive though unless you have a trade account. I tend to use them for the products that are special orders at the competing chains. They have an especially wide range of specialised silicon and adhesive products. They also have a selection of concrete blocks

Do not buy here or oreder supplies from this branch. I placed an order for building materials last January 2022, they told me it was going to take a week to arrive, they called me a week later only to find out that they ordered the wrong materials.
They told me that theis system has the wrong description and they were going to try to order the correct ones.
Three weeks later, they told me they are still trying to fix the system and they might get it delivered overnight.
The following day they said that their driver forgot to load the materials, and it might tKe another week from South Auckland, the materials never arrived, I orderthem from Bunnings in the morning and the Materials were there that same afternoon.
Do not go to Placemakers, its not worth the weight and hassle, by the way, there are several employees that when they see people, they walk to the staff room.

I ordered some tools and materials, at pick-up, the materials were incorrect, the employee had to make several phone calls due to having the wrong information in their system.
The correct ones were supposed to arrive 4 days later, it has been 18 days and they still don't know when they will be arriving from the factory located in west Auckland.
I ordered them from Mitre 10 Albany, who placed the order from the same factory licated in West Auckland and they were delivered overnight.
Save yourself time and several headaches, do not order from here, ohh the price is better at Mitre 10.

Terrible ripoff place. I was short on 140x45mm h3.2. I had bought it earlier from Bunnings at $8.30 an LM. Coz Bunnings were short so I came to Placemakers and bought 18metres.

Due to timber shortage they charged me $17 an LM. Which is double of Bunnings price.

What a total ripoff they should be ashamed of doing this to customers

The website is so infuriating, so i rang.
The dude was sooo helpful.told me everything and more, so friendly,
Also agreed about the website.

We have dealt with Pacemakers Albany for over 10 years, nothing is ever a problem for the team. Highly recommended, we love these guys!

Was with a friend try to find draw latch's got the run around. The latch's were got from placemakers a few years ago. Went to wairau road then had to go to Albany. Would of thought all branches would have same info?

Theres no drop saw to cut timber to length it's all done by hand which isn't practical or time efficient.

Great service and product! The team were so helpful and vigilant in keeping us all safe under level 3, a big thanks to Placemakers for helping us get our projects finished

Staff and product range is orientated more towards trade sales. The counter staff did not appear to be DIY customer service trained or able to help with information on some of their products. There was only the 2 of us in the place at the time and we did feel like we were disturbing them. They did contact their other Wairau branch to see if someone could help us to provide more information on the products they had on display. We subsequently went to Wairau and found similar lack of product knowledge but they kindly gave us contact details of their suppliers so we could phone them to answer our questions on Monday.

Amazing customer service. As a plumber I don't know much about concrete and needed a specific stoney finish onto it. All very eagar to help with expert knowledge.

A small format store. Came in on the weekend and the staff were more interested in goofing around and chatting. Ended up at Bunnings with better service, prices and huge selection.

Theres no table saw to cut timber it's all done by hand which isn't practical or time efficient.

Astonishing experience at this store. When asked for a particular type of screw bought previously from Placemakers and bringing one with me to show exactly what was required, the staff member took one look and exclaimed - 'that's going to be a mission'. He then vanished for a lengthy period of time before emerging with the wrong product and proclaiming - "I don't know much about nails! " Are these guys for real?

Very helpful, they went out of their way to track down a lightbulb for me even though they don't stock it. Thanks!

Exceptional customer service! All staff were attentive, helpful and knowledgeable. It was a pleasant surprise and we will definitely shop there again. On a side note, the building is in need of air con!

Not only can you get all your building supplies but you can get amazing coffee from pirate coffee best coffee in town. And the owner operator Amy is an amazing person! So

Polite, helpful, knew exactly what I was looking for and took me directly to the aisle and shelf

Great Prices and if they don't have the item in store they can source it for you and the staff here are really helpful I don't live in this area it's a long way to travel for me but I really would come back to this store again.