Quest

Good environment! Great location! The service attitude is very good
Very enthusiastic to help us!
The sky tower can be seen from the room ~ it is really beautiful!

I had a wonderful stay at here. The location was perfect, close to many attractions, restaurants and shops, and I could even stare at Sky Tower on the balcony of the room. The apartment was spacious, clean and comfortable, with all the amenities I needed. The staff was friendly, helpful and professional. I would highly recommend this place to anyone looking for a great accommodation in the city.

The service is good, the room is clean, and there is a washer-dryer in the bathroom. It is worth recommending to everyone.

Comfortable self contained apartment with laundry and kitchen facilities, short walk to cafes and restaurants

Conveniently located near the Sky Tower. Even if you walk to the port, you can just aim for the Sky Tower and go home. The room is quite large and has all the cooking utensils if you want to cook for yourself. Meals can also be procured on both sides. In addition, it is unexpectedly quiet for along the main street. However, the staff will return in the evening, so it is recommended for those who are used to traveling to some extent.

No where to park the car when checking in. Reception desk not attended over the weekend and door was locked. Was just lucky someone else staying there was at the door and let me in and called the manager for me so I could check in
Room was clean and tidy. Requested a 2 bed apartment and was given 2 x 1 bed apartment with no adjoining door. Car parking provided but was a very tight squeeze. We had a corolla hatch and still struggled to park.

Location is great. Just 5 min walk skytower bus stop. We catch Skybus from airport with bike bags. Perfect location. Rooms have washing machine and dryer. Perfect for cyclists. We will certainly back again for sure

Apartment which has lived a little but very correct. A service that exceeded our expectations. Close to the city center and the port.

The best staying experience I've ever had, the staffs were really helpful and the hotel was really tidy, the room was clean and the bed was really comfortable.will 100% come back and most recommend to everyone

A great apartment in a good location just by the Sky Tower. The room is. Average good size with everything you need for a pleasant stay. The bed was great, really comfortable and the benefit of a washing machine and tumble dryer meant we could dry our clothes. The only negative was how noisy it was, we were on the second floor facing the tower. We were woken before 5 am each morning by a car leaving the residential area next door with a ridiculously loud exhaust. Not the property's fault but the noise from that and the road split it. We would stay here and use this company again.

Room smelt odd. Very cheap furnishings. Shower gel dispenser broken which was irritating finding out when already under water. Air con very loud and shower noise from other rooms kept me up at night. Also, right on main road which noise travels t rooms late at night too. Very noisy all round. Not dirty, but just well, a little grubby. No-one on reception when we arrived late (with a few others) and all had to wait until someone arrived 15 mins later. For $220 a night I would have expected not a lot, but a little more.

Great accommodation, one of my partner and I go to places when we visit Auckland. The rooms are a nice size and beds are great.
Prices are competitive for what you get.

One reason for the 4 stars is the curtains in all the rooms we have stayed in haven't pulled right to the wall so light can still get in, otherwise they're nice.

Customer service was non existent. Called ahead to confirm an early 12pm check in and onsite parking 2 days prior. On arrival (1pm) reception told us that check in is at 2pm. The lady at the counter seemed more interested playing on her phone than doing her job. She was super rude and told me check in was 2pm. I then explained to her that I got confirmation that I could check in at 12pm. She didn’t seem to care nor did she even bother asking if the room was cleaned yet or how far away it is. She then told me that I am not able to use the carpark till 2pm then advised me to park across the road at wilson. I gave up and ended up going back at 2pm. 28 HOURS AFTER check out I get an email saying that the room was damaged. They sent me photos of a broken chair that was not used or touched during our stay. They tried to charge me $250 for damages without my consent. I believe they are under new ownership, I have stayed there on 3 previous occasions and never had any issues.
I would no longer recommend this place to anyone. There are plenty of other options which offer better value for your money.
Would give this 0 stars if I could. Never coming back here again!

Well organised, apartment with washing machine and dryer, clean and close to everything; center and tower.

One of best location with walking distance to all. The rooms itself are very clean, tidy and spacious.the staff are nice and professional, top recommend.

Every room was sanitized well, has a good staff and very friendly also very accommodating the supervisor and the receptionist. The location of our room has good spot for nice view.
Keep up the good work

I had the worst customer experience with Quest on Hobson. Watch out for the small print in your booking where it’s says “free cancellation” I booked through Airnz and they were poor as well. Terrible behaviour in these covid Times

Disappointing customer service. Our flights were cancelled due to weather conditions with no option to rebook flights for the same day. We spoke on the phone with Kiran who was the manager at the time and was not helpful at all. There was no refund or any other credit option for us which is appalling. We spoke with Expedia who we had booked accommodation through who had requested a refund on our behalf which we never received a reply or callback for. We understand there is a 48 hour cancellation period however we weren't to know that our flights were to be cancelled until the day of travel and it was totally out of our control.

Very clean, staff helpful. Location is great. However at the moment new buildings scaffolding all around.in saying that noise level low.

I was planning to stay for 2 nights at the apartment, looked great online. When I got there check in was late and the lady was so helpful and nice. The room was lovely and appeared clean. There were lots of people hanging around who appeared to be drunk and intimating.
I am a young female who was going to be staying alone. Luckily I was with my brother who looked after me because I was scared from the other people staying. We found out it was emergency housing. I found the environment unsafe and intimidating, so I decided not to stay. Was disappointed about the lack of safety for vulnerable guests, the fact it is emergency housing should be disclosed more clearly