Raw Essentials (Silverdale)

Patient attentive staff and quality product. We've tried the rest, but RE are the best! (tried two other brands closer to us out of town but they have loads of little bones & aren't as good) so we stock up when we're in Silverdale now. The price is on point too!

If I could I would give -100.
No words from a civilized person's dictionary can sufficiently express my disappointment in their service and lack of knowledge about dog nutrition.
AVOID!

I went in today to change my cats diet from supermarket food to raw food.
The lady at the counter was so informative and caring, she let me know so many details I never knew about and we can't wait to start our raw food diet.
Thank you for all your help!

Very helpful.with good honest advice.will absolutely buy all my puppy good there once I have her.

The products are great and the quality is good. But the staff who are at the store on the weekends are more welcoming (Greet and come to you for help) then weekdays. Visited the store yesterday and the old lady neither greet or asked if i needed help. I had to say hi. Though she greeted the white lady who came after me which i found odd. This behaviour can offend some people (Of colour especially), but i just bought the products and came home.

Staff very helpful and knowledgeable, friendly and easy to talk to.
So many choices, very happy with the help and advice given.

Amazing staff are going above and beyond especially during lockdown. So helpful, kind and understanding of my dogs needs.

Came to the door and realised you need to order on the emails.felt like a dolt! The team let me know how to place my order and were apparantly very busy so was happy to wait. One staff memeber said they had at least 60 orders from the last few days with more coming.

5 star service and very understanding while under these weird times.

Product is good, the girl dog loves the medallions. Shop assistant was quite abrupt, no smiling and not welcoming. As there was two, the younger one was very much better, and quite a delight. I'm ok with it in any case.

Bought chicken mince for the 1st time. Good quality.doesn't smell when cooking it like other pet chicken mince. Bit more expensive but worth the extra $'s. Impressed and will buy more very soon.

Absolutely amazing staff that are always here to help,

When I was changing over to raw food with my boy 'timmy' they were there to help explain and give me all the benefits, they also helped me show the cost and the affects have been so amazing on my dogs behaviour and eating schedule, I recommend natural food for sure!

Also much cheaper then orewa raw food shop

Unfortunately, they were low on stock, but very helpful nonetheless, and very high quality products.

I have been a customer of raw essentials since the shops were founded and am a regular customer to the Silverdale store. The staff here are amazing. All passionate and well educated at ensuring people have the correct understanding of how to feed to provide the numerous benefits raw feeding has on our cats and dogs. I regularly recommend my clients to raw essentials who are interested in diet as they will always get sound advice.
There are so many varying opinions on how to raw feed but from experience and knowing that the diet advised by raw essentials was founded by a veterinarian it pays to seek knowledgeable advice. It's surprising to see a negative review on these ratings as after visiting this store for years I have only ever witnessed professional friendly behaviour from the staff there. Highly recommend a visit.

Sadly received the most appalling rude attitude and service from a staff member I have ever encountered. From walking through the door and asking for a minute to browse their products first, to a simple enquiry, then when I said my dog ate dry in the morning and raw at night, I was shown hostility and contempt and the food I wanted to buy was taken from me! It's fine to be passionate about solely raw food and to encourage your ideals but it is unacceptable to treat customers so rudely. I will not be back.

If you want to feed your pets real food, that keeps them healthier and better looking, then this is the place to go. Cats and dogs of all sizes, promoting raw food diet for animals. They sell a small selection of treats and accessories too.

Very helpful and knowledgeable. Definitely glad I changed to raw food. My dog is living her new food.