Smarter Plumbing Ltd

Hi David, I sent you a text a couple of days ago and made numerous calls since but have had no reponse from you at all. So I had to pay another plumber to fix the leak that you said you fixed and charged me for a few months ago. If you have done a professional job, why not own up?

Great service with an eye for detail and they went out of their way to make sure I had everything I needed and installed within an hour. I had a toilet installed on a Friday after around 4PM.

Highly recommend them and will be using them in the future for any other works that are needing done.

Absolutely saved my bacon by sorting out my hot water cylinder, Did a great job of moving my internal hot water cylinder to an external hot water cylinder. Prompt, professional, and friendly service. 5 stars.

We recently had a new hot water cylinder installed, and Smarter Plumbing did an absolutely flawless job of it, first class. Real trades people who really know their trade, and were a pleasure to deal with as well. Highly recommended.

Avoid if you can, I'd rather use a Master Plumber firm and save yourself the hassle.
Long story short, the quality of work and lack of professionalism meant that I had to pay someone to redo the vanity install and finish the job I'd paid in advance for. Keep reading for the details and decide to use them at your own risk. Pictures attached.

Initially when I contacted David, he was very responsive, got a quote for the works quick and we agreed I'd get the hardware and he'd want to do it in one day. I wanted to use a local small business.
While it was hard to organise cabinetry work required to fit the dishwasher before the date of the work, David said that he could come back to finish it. There was also an issue with needing some work on tiling for the toilet install which he let me know and gave it a go. Appreciate that, and he's not a tiler and it was more work - fair call.
So at that point 3 of 4 parts of the job complete and we were planning to get the dishwasher in when we could get the cabinet work done.

Where it all came unstuck was the quality of work. Tenants sent me pics and the silicone work around the vanity is messy and no finesse about the hole in the wall for the connections. Maybe I'm picky but decide for yourselves.
So then I got in touch with David and said I was unhappy with what I'd received, he got defensive, said that the tiling work was extra so I now had to pay more for him to come back for the dishwasher and to clean up the silicone around the vanity. He dodged my attempts to contact him after and finally when we could discuss this like civilised folk, I offered to drop the pending work but expected that since some work was incomplete, I should get some part of my money back. He countered that he would do the dishwasher and redo the vanity but charge for tiling. Something at this point nearly 4 months on, I was just keen to get over with. And then he half organised a date and still bailed on me and hasn't replied since. Kept my payment in full.

I just gave up and got a proper Master Plumber accredited firm to finish the dishwasher and the vanity for my tenants.

Thats been my experience and it wasn't good.

One of the adaptors that connects the water meter to our main pipe had burst just this valentines day 2021 (when the Auckland level 3 lockdown was announced) and we were having a hard time contacting a plumber from other providers. I rang Smarter Plumbing early next morning, asking for an available plumber and they replied immediately and agreed to send one after I provided my details via text message. The guy arrived and asked me where and what the problem was, then fixed the leak in around 30mins, and did an awesome job even though it was raining outside. He explained to me in detailed what was done when I asked. Everything was done in professional manner. Happy with the service and will contact them again in the future if ever I get any plumbing-related issues. 5/5 will recommend to others.

David was friendly and professional. He was very knowledgable and easily fixed our plumbing issue. Definitely recommend!

Had an urgent job we needed looked at and after trying numerous other plumbers with no sucess, we got a hold of David the first time and he was at our place within the hour! Very knowledgeable and knew exactly how to fix the leak! Not to mention friendly:)
Highly recommend David and the the team, will definately be using them for all our future plumbing needs.

These guys are onto it.quick service, good rates, nice to deal with.much better service than those large plumbing companies. You got that personal service feeling. Forget the rest, go with Smarter Plumbing.

Fantastic communication and arrived when he said he would.
Toilet connection was done quickly without any hassles.
He checked for leaks before leaving and gave advice on what to check for for the next couple of days, just so that we are certain everything is running well.
Would happily use Smarter Plumbing again for any future plumbing needs. Cheers.

Smarter Plumbing Limited made time during a busy Christmas time to come and replace a leaking, laundry pipe. Dave kept me posted on his arrival time and the pipes are now replaced and working efficiently. He also gave me some good advice on moving a hot water cylinder. The fact that this the second time I've used this company says it all.

They were quick, came out on holiday weekend so we were very lucky - did a fast and awesome job and came when they said they would

Excellent service! So fast and professional! I had a leaking pipe hidden in the wall. David found the leaking point straight away and managed to find a way to replace the pipe without damaging my wall. Great job!

David is a second generation plumber and it really shows.
His knowledge is far beyond his years, there has not been a challenge that David can't deal with.
Not only is he on time his pricing allways is under what I would expect.
Don't hesitate to contact Smarter Plumbing.

We are so happy to have found David. He will definitely be our go to Plumber going forward for any future work we have. We required a plumber at short notice and after calling around for someone on a Saturday, David was able to come and sort out a major plumbing issue for us. We found David to be very responsive, professional, friendly and customer oriented, which is refreshing to find! I have no hesitation in recommending him to anyone who wants to deal with a professional who values customers and knows his work.

Shout out to David from Smarter Plumbing. Very quick and really easy to deal with even on a long weekend. Definitely recommended.

Definitely Smarter plumbers! Would highly recommend to anyone wanting any kind of plumbing service. AAA+

Great service. Fixed our leaky hot water cylinder and replaced valve and hose feed to our toilet. Reasonably priced. Definitely recommend.