Steam 'n' Dry (West)

The cleaning result was fine. The technician was fine.
BUT I had a bunch of disappointments along the way, mainly because of the false advertising, which led to it being an unsettling and stressful experience.
The steam-n-dry website says that that it has a 10 step process, when actually the technician only did two of those steps, and was unaware of the other steps until I showed him them on the website. (More below).
The website also says that it takes 1-6 hours to dry. But in our house, in summer, with all the windows and doors open, it took about 30 hours to dry.

Here is the process they said they'd follow, from their website menu option carpet cleaning > carpet cleaning service:

The Process
1. Inspect your carpets to ensure the best cleaners method also results.
2. Treat spots and also carry out stain removal as necessary.
3. Dry Vacuum.
4. Superior Truck mounted steam machines, remove the cleaner solution, and soil. Leaving carpet as dry as possible – including flood clean up drying to Auckland Council guidelines.
5. Move furniture as required
6. Rake carpeting piles up after the cleaner to align fibres for even appearance.
7. Re-treat spots, stain removal when necessary.
8. Apply Teflon stain protection (when requested) too.
9. We don’t move large, heavy furniture.
10. Also, placing coasters under furniture legs to protect carpets during the drying process.

What happened: the technician came in with his steam cleaner and immediately started connecting it up (no inspections or anything like that). I said - what about the vacuuming? He said "we ask the customer to do it". I said "no, I wasn't asked, and actually your website says you will do it". After some discussion on this, I showed him the website. He said he'd contact his boss and get it fixed because no-one in the company did this, and moreover it wasn't actually necessary to vacuum first. I said that many websites said it was necessary, otherwise some dirt gets caked to the bottom of the carpet. In the end, I rushed around vacuuming the house, while he began on the areas that had most recently been vacuumed.
Only very light furniture was moved. (I know this because by accident I left a tissue under some furniture that I discovered later.)
No coasters were placed.
30 hours later our house was back to order.

I waited a few days to see if the boss had got around to removing the false information on their website before posting this, but it hasn't yet been corrected.

Anthony is the greatest! Prompt, good to work with and can't beat the price. He was a real life savior! I will hire him again. Worth it

Great customer service. Needed carpet cleaning from a rental and forgot I had a piece of furniture upstairs. They moved it. The carpets look great and they are super affordable and I will use them again!

Thanks for your awesome customer service, getting me in last minute for stretching and cleaning. I will certainly continue to use them!

Very knowledgeable about carpets, stains and what home remedies to use. I'll be calling again in the future. I'm sure!

Quick response for flood restoration- fair prices (estimate matched phone estimate) and professional service. Thank you Steam n Dry carpet cleaning Auckland:)

Excellent customer service! They are efficient, thorough, and polite. A little pricey but do an awesome job at removing stains. If you need your carpets or furniture cleaned then look no further. They will take great care of you!

Steam'n'Dry should be rebranded to "High'n'Dry". Booked in for a standard carpet clean nice and easily online for the 9-11 AM slot. Received a professional email confirmation for 9am 2 days prior and a phone call the day before stating 9am. On the day after spending 40 minutes moving furniture to make it nice and easy for them I gave them a quick phone call to make sure the cleaner would be here right on 9am as we had to get to work. The lady on the phone states that I'm incorrect and that my booking is for 11am despite me staring at the email with 9am written on it, after her stating I'm wrong I give up and decide to come back to let the cleaner in at 11am. I arrive back home at 11am - no cleaner yet. 45 minutes later, I head off back to work after waiting around like a chump. 12: 05 I get a txt from the carpet cleaner saying he's 20 minutes away (he's actually already outside my house according to the security camera). Give him a call asking why he's an hour late and I'm given a sorry excuse. Steam'n'Dry has a total disrespect for its customers time. Still waiting on a phone call from management, doubt I will but cheers for wasting 2 hours of my day

Cleaned the carpets in two rooms; great job. Worked hard on several rust stains and came out better than hoped. Will certainly use this carpet cleaning company again.

I had Steam n Dry Carpet Cleaning out today and they did a fantastic job, carpets are clean and smell great. They texted when they were heading out and arrived on time. Philip and Steve did a thorough job and were very polite and friendly. I am very pleased with their service and will recommend to friends looking for a carpet cleaning. Thanks guys!