The Doctors Greenlane

My mum went to see Dr Joanne Gao there today. When we walked in she said she couldn't speak Chinese and asked if we needed a translator. It turns out she speaks Cantonese but not "Chinese". The whole consultation was awkward because she pretends to be someone who she is not, telling us she is New Zealand born but clearly English is her second language. She can't shake off her Chinese accent when she speaks English. It's awful. People like her with a false character should never be allowed to practise

Be proud of your heritage Dr Gao, and Cantonese is Chinese.

为医不可为伪!

We made a covid-19 vaccine appointment here via the book my vaccine website. We sat in about 40 minutes of traffic and arrived 20 minutes early before our appointment. When we arrived they told us they ran out of vaccine over an hour ago (they implied that they used it up on people without prior bookings) and didn't bother to communicate with anyone who had bookings.

They should be contacting people with vaccine appointments if they run out of vaccine. Don't waste your time by booking here.

I have recently registered with Dr Gary Wu and have found him to be a very caring and knowledgeable doctor. All the staff including reception and nurses are polite and efficient. I would recommend the Doctors Greenlane highly.

I was late for nearly half an hour for my PCR pre departure test due to traffic and roadwork! I thought they wouldn't be willing to wait as I was the last appointment on a Saturday, but they did after I explained my situation! Just want to say thank you again girls for your patience and good service!

It’s hard to set an appointment and when you do you will still have to wait even if you already have an appointment and sometimes doctor cancels it and no other doctor is available for that day. A waste of time to go there.

This place is a total scam!

Making an appointment with Dr Gary Wu means nothing. You will still end waiting for 40min to 1hr past your scheduled time. No communication or updates will be given during the wait and if you chase him up, his assistant will say he’s either doing admin tasks or dealing some “urgent calls” - i.e. Talking to members of government. After complaints and wait time, they will only offer a $6 discount (10%) to compensate. What a joke!

Dr Gary, if you have appointments booked, please prioritise your patients!

Additional background:
I waited for over 35 mins past scheduled time to see him a couple months ago because he was doing admins and kept me waiting with no information given ahead. I had scheduled 2 hours annual leave off work to see him and ended up having to spend the entire morning off work. He offered a $10 discount at the end because I had to knock his door to chase him up and found out he was not even seeing a patient but helping his assistant do some admin work.

Today (we decided to give him another chance), my partner waited for around 1 hour because he was “on the call with some government people”! No updates were communicated during the waiting time and he was still requested to pay at the end (10% discount). Gary wouldn’t even come out to explain after my partner complained. Instead, he asked the receptionist to bring my partner back to the room. After re-explaining the 1hr wait time, and 10 mins consultation time, Gary said “what can I do to make you happy? ” My partner said he’s not happy to pay and only after Gary knows that he was recommended by a mutual friend, he then waived the consultation fee.

Seriously, what is going on with this GP practice? You might sitting in a nice area and has quite good set up but the GP there prioritise their personal/business relationships and work before patient. Plus, if you want to charge $60 for registered patient, better to improve the work ethic and quality to justify the price! And most importantly, if you don’t have capacity, don’t say you are available.

It’s a decent place if you prefer to talk in Chinese, however, I hope they could be more considered for the patients.
I was there last week because they asked me to book an appointment to follow up review after a scan. After half an hour wait, my doctor told me that I have been referred to a specialist. He then asked me to book another appointment to review. That was a complete waste of the doctors and my time. It was a 1 minute conversation which could have been done through a quick phone call. In fact, most practice would have delivered the information through a phone call. But they made me physically go there and waiting 45 mins so they can actually charge me for another consultation fee (luckily I was covered by my insurance company but what if it’s a person without any insurance?). I understand it’s not legally wrong, and all business is money derived, but I’ve been to other GPs and in this scenario, they just call me and tell me that they have referred me to the specialist directly if I want to, instead of wasting my time and charge for another consultation session. IT IS NOT Right TO only treat your patient as a part of business.

Having similar experiences to recent reviews. Waiting an hour after scheduled booking time to see the doctor, no one gives any communication to why and how long the wait time is supposed to be. A waste of time, do not come here!

周六周日以及所有公共假日提供旅行前新冠检测服务。
This practice opens on Saturday, Sunday and public holidays for pre-departure Covid PCR tests.

周末服务时间依据班机浮动，详情请联系微信客服人员。微信号： TheDoctors_Greenlane

Dr Gary Wu is a highly experienced and dedicated GP who offers great care to his patients. And very friendly receptionist and wonderful location. This clinic is highly recommended!

We were there for the swab test and it was fast and easy. You can do it all in your car - just scan QR code and fill in the form and the doctor/nurse will meet you at your car.

Doctors and nurses here are very friendly and supportive.

Thank you for making our first swab experience a little less scary:)

I took my mother into see Dr Gary 24th of September. Right from the start we were impressed with the professionalism, friendly staff and Dr Gary’s amazing bedside manner and professional approach.

Dr Gary, Patsey and his team were great and super helpful for me and my son. Helped us out when our local GP left us high and dry with no help to get a Covid test. Would highly recommend them to anyone, greatest in Auckland. 10/10

I booked on Thursday, very easy process. Made a appointment for Saturday. Drive In. Fabulous service, the whole process will take 40 minutes. Absolutely painless. Plus free handbag sanitiser. Awesome service! Go General Practice!