The Fono Dental Medical Health and Social Services

Last few months been slow up to 2 hours wait doctors are all sick. But Malia makes up for itlovely doctor. Reception need more training. New facility but same service

I waited 130 days to be referred for surgery to solve my small problem, and until now I am still waiting

I am writing to express my disgust at the treatment we received at The Fono yesterday 14/8/23. My wife has developed a serious complaint over the week-end. My daughter phoned for an appointment for her yesterday and explaining the situation was told there were no appointments available until 13/9/23 I found this absolutely ludicrous and completely unacceptable. Considering her age and fragility and the fact that we have been patients at The Fono for over 30 years I would have thought we may have been afforded a bit more consideration, instead I find the response we got to be extremely insulting. Believe me when I say I take no joy in writing this response but something does need to be said and it's only yourselves who are in any kind of position to improve the situation and my hope is that you will do so.
Yours Sincerely
Grant Wood

I was hurt and angry as well after waiting so long to see the doctor but at last walked out. Had an appointment at 11.30am till 12.10pm and no sign of being called. Nurses and receptionist was so nice and I know its not up to them.
So many patients came in after me and has been seen by other doctors and gone out.
I have lost my hours at work as I went from North Shore.
Please do something to fix the problem.

Please head office educate your branch managers on the responsibility to monitor and enforce the mobility parks! Forever seeing them abused and featuring on the Facebook page Disabled parking offenders Nz name and shame.

Was my favourite doctors for many years until the last year or two.
Had a home invasion, my friend almost died. The Fono sent us all over Auckland, to all these places and wasted our time and we couldn't get a head/skull/brain x-ray anywhere, it's been over two years now, tried for about a year and a half.
I needed counseling at another really low point in my life, I had been through a kidnapping, The counsellor they gave me abandoned me and told me she had more important people to deal with who were more actively trying to unalive themselves, I only got one appointment, really upset at what it's like now

Thank you so much for the food parcel that you give for my daughter
What inside is excellent and the meats are really good quality and other items are really worth it. The way it was packed was really good, well thought out

Love the work you's do. Especially helping those in need of essential stuff for families. Keep it up.

Every time I deal with this practice, something is missed or forgotten. MOH need to do some serious investigating here before a life is lost due to lack of standard health care. Avoid at all costs.

Have moved my family to another clinic due to a number of issues:

- Facility space - Have had to park a couple blocks down almost every time I come in. Car park is usually filled with The Fono marked cars. So good luck if you want to park on-site. Your best shot is parking up at Pak n Save or at Harvey Norman. Not ideal when you have elderly parents or young children to take.
- Booking - Ridiculous! Whenever I call to book an appointment the next available slot is either a week or two out. Common issue I see in the reviews. I understand medical staff are under a lot of pressure, but what are management doing about this?
- Staff - Nurses were backstabbing other staff members whilst I was in the room. Unprofessional! Also Dr. Malia Funaki is probably the worst doctor you could ever go to. She was rude, didn’t communicate nor ask for consent before approaching me for a medical examination. My sister who went to see her couple months ago experienced the same treatment. Would not recommend seeing her.
- On a plus - Doctor visits are affordable compared to other clinics so very convenient for families who are struggling financially. If you have no other option but to stay with The Fono Dr Lu'isa Fonua-Faeamani has been amazing!

Hate to leave but it’s best we join a practice who are able to either do walk-ins or same day appointments.

I dont recommend going there for Dental appointment. They still haven't reply back on my email asking about any news regarding my last visit, which was about me complaining about my denture pointing outwards. If you go there with the expectation that they'll understand how important it is for us who has missing teeth to finally have the money do improve the only thing that makes us feel ashamed then sadly they're just gonna play around with you. I've saved up to get the money to pay for my new denture. But now it turns out to be a waste of my sweat. They took advantage of the fact that they're a Pacific dental and a it's affordable. IHope you all will reconsider attending them. They claim to know best, however, it's not them that's wearing it, It is us.

Not sure why Fono is taking enrolments. We didn't get appointments for our family for last one year. Everytime the waiting is 4-5 days. Not sure how can we predict kids accidents or sickness 4-5 days in advance.very disappointed. Hope someone looks into this matter and sort it out.

Dr. Saira,
Show me where vtnz requires a specialist to write my medical certificate for a"well controlled" diabetic.
As a nurse myself, I know, specialists only see those who are out of control with any medical condition they have
Please explain.
VTNZ only needs a medical certificate from a GP likes of you, to maintain my endorsement
Tell me u r giving me a run around, if I am not wrong!
Thank you.

I participated in the covid-19 vaccination today, this is my second time. They said there is a gift card for the gift.
People who go at the same time will be given a different cards. It was the same as last time. They can put the government money in their wallets.when u go there, u watch carefully, u will get the same result.i have the photos, how can i do next?

The doctors, nurses, admin staff and pharmacy are great but I've been left with no choice but to move to another practice because schedule to see a doctor always seems to be full all the time! It's always between 3-5 days wait! By the time I see the doctor, I already feel fine or don't feel the need to see one. Just unacceptable for me and my family, I also had to move my daughter to another practice just because it's impossible to get a timely schedule for anything.

Took my old man here (DENTAL) and the service was great! Fast efficient and very attentive, in and out in less than 30mins. Dentist was also friendly.

Looking at your reviews. I am also disgusted with the way the fono treats people. I have been going for over 15 years and it was the nicest friendliest practice. I even left my old practice to go to the Henderson one. Pity you don't adopt the same friendly attitude that your fono hemist imparts. They are so helpful. All the staff there couldn't do enough to help and the guy who runs it is very pleasant and is always welcoming! Shame on you Henderson Fono

Terrible experience with Dr Malia Funaki. Her bedside manner is atrocious and demeaning. Your code of conduct is that your patients have the right to be respected and to have dignity. Even the complaint to the centre management did absolutely nothing. The only reason I gave a second star was because most of the other doctors are wonderful. Unfortunately, the service from Dr Malia is enough to put me off.

You need to have a crystal ball or predict to know when you will be sick. If you are sick and want to see the doctor today you will get an appointment on the 4th or 5th day until then just suffer or pray that your immunity kicks in and hope you get well. By the time your appointment day comes you are all right and the doctor prescribes you standard medicines even if you don't require it. This is the sad state of affairs. Plus if you complaint about this and raise your voice you get accused for abusing the staff.

On multiple occasions tried booking to see a GP, each time advised fully booked for a week and a half. Unrealistic if you are sick and never available. Have since left and found a better suited GP that are available when you are sick. Cheers.