Vodafone

Timmy was most helpful and friendly and sorted out the changeover of provider for me. Thank you much appreciated.

Excellent service from Timmy this morning. He listened carefully to me then suggested options I was happy to proceed with. He also anticipated issues I was going to ask about and helped me decide what was best for me. I’m a very happy customer.

Timmy was fantastic to deal with, very informative and a lovely manner.please transfer him to warkworth branch

Just bought a phone there from Timmy. Very nice guy and very very helpful.
Thanks heaps

Pino gave me an excellent service and he has set me up all ready to go. Thank you very much.

Timmy is so kind and patient. I appreciate his help with all my mobile needs. He answered my questions as well as helping me install app on my phone free of charge. Best customer service, very grateful for his help.

Excellent service by staff specially I served by sahil he is so humble and very patient men, great personality. Best in the Vodafone store and thanks a lot to him for giving best assistance for my phone. Keep it up brother God Bless.

Vodafone has the worst customer service ever!
only cares about to send you bill, never want to help you if you have any issue.

It was ok. Nothing spectacular but nothing bad ether.
Possibly a bit on the expensive side if your looking to buy power cords & those sorts of smaller items.

Very helpful and patient service at the Takapuna Shore City shop on Sunday morning. Thank you Mr Bayer.

Purchased a new iPhone 12 from the Takapuna store, afternoon of Saturday 14th of May 2022.
Sales person was ‘Sahill’. His service was outstanding. Not only did he know his product, but recommended an update plan for my account. He also took the time to ensure all of my contents from my old phone were added to the new one, something I know the customer would normally have to do themselves. Thanks and great work Sahill! Regards Scotty w

The guy who helped me set up my darling phone was excellent. Thank you. Parking is usually good too.

Had a extremely bad experience here with one of the staff. Female not sure of her name. Lucky I ended up dealing to another staff who was far more capable of doing his job. She seriously needs more customer service training. Pronto.

Visited to change my plan & felt like I was special! Treated so well by friendly helpful & knowlegeable staff member
Definately recommend this Vodafone store for an amazing customer service experience

Worst support ever. Had to be online for ages to get some one into line. Even after that you don't want to listen to my problem. Glad, I'm no more with you.

Served by small Korean guy (going grey) he was excellent gave me heaps of help in helping me choosing a mobile phone

Very rubbish service. Not recommended to anyone. I had phone from them on account which has insurance as well from last 2 years. My phone got broken. I took it to them paid my insurance access fee but they gave me phone which has WiFi was not working. Again returned it after 2 weeks they gave me another phone (not new). It was also broken was heating up quite a bit but it was working but this morning it's not charging either. Again I brought my phone to Vodafone store. This phone still under warranty but staff is asking 65$ for assessment fee she said if technician said its does not come in warranty then you have to pay more money to fix it. This is just soo inconvenient. They asking for money to fix the phone which they gave me already broken. Extremely unhappy with Vodafone coustomer care service and their insurance service. Highly not recommended to anyone I am going to change my account and my wife account to other company.

The young man @ Takapuna Mall Outlet Shop was most cordial & helpful this afternoon. He assisted me updating my monthly direct debiting details and also adjusted our fibre speed because our recently connected Vodophone One Unlimited has been buffering intermittently. We had ADSL before and reception was perfectly fine & no buffering then. Hopefully this adjustment just done today will provide us with similar reception again. Sincerely, Tim Newman

Visiting Vodafone today, I was so impressed. The service is phenomenal. I am looking for a new phone, changing my number to Vodafone provider and business plan for broadband. Adam, the store team member is so great at explaining everything, very friendly and professional. He even told me beneficial info that new phone coming next month if I want to wait. It would be almost the same price but 5G feature. That’s so amazing. I have been with 2degrees and Spark for so long. I have been always disappointed of their service. There was no good customer service and store Technical support. Sometimes, I felt Spark team even rude. From now on, I am only with Vodafone.

The ridiculous virtual queue system is totally inefficient. I should say that when I got inside the service was superb. So, it's a queue issue only.