Whitcoulls NorthWest

Didn’t have what I was looking for but a few books but the store was tidy and clean. Easy to find items and customer service was great.

The outlet has the best selection of good reads. Every time I visit, i get something interesting to read.

Had a less than ideal experience with Whitcoulls Northwest. I had purchased a jigsaw puzzle mat which was notably defective. I had brought it to the store for a refund. The store manager too noted that the product was defective, however stated it was ‘fit for service’ and would happily resell the product at full price again.

While I am sure that there are many products that would be ‘fit for service’, I found the service here subpar and disappointing. If I were to purchase a chipped bowl, I would hope to receive a refund of the product even though technically it can be eaten from.

No apologies, refused to refund and would only provide store credit for a defective product.

Excellent service from helpful and friendly staff. Great selection of books too. My favourite Whitcoulls outlet.

Great selection of books, lovely young assistant helped finding the book I wanted. No pressure to buy

Only went in to enter a kids colouring competition, ladies at the counter were super friendly and kind to my kids.

Whitcoulls in the Norwest mall has the most helpful, friendly, and cheerful staff. They bend over backwards to help you and are ALWAYS ready with a welcoming greeting and remembering your previous visits. As an avid reader and lover of stationary and Journaling, it is my must stop shop every Thursday night.

Great shop but zero room for disabled people to move around in mobility aids, I actually knocked over a stack of books. People immediately helped to pick them up but the isles are super narrow and its super hard to get around in this store in particular.

Good store, plenty of choice and often great clearance specials. The store is small though and not very accommodating of prams or wheelchairs so just something to keep in mind if this is something that affects you.

A really nice little store, a good range of products and easy to navigate displays. Not the cheapest of places but they have good quality items. The staff are super helpful and Friendly.

Good stock of books, magazines and other stuff! Best part is its not made in China! Support local

Many books to choose from and a well laid out store. Also has toys. Specials most of the time. Very helpful staff.

Clean and tidy. Staff could also make suggestions and recommendations to customers instead of chit chat with each other behind the counter

I know one has to diversify to survive, but, as its main thing was books and magazines it certainly falls down. Although there is still a decent book selection the magazine selection is rubbish.

Just a quick visit for a card. Store well stocked but a little cramped with s lot of space taken up with products in anticipation of sales for christmas.

Helpful staff.needed guidance around some purchases and the ladies were full of advice and ideas for us. Great service and so a store chock full of books and gift ideas!

There is one woman in particular who was so helpful in helping me get particular books for me. I cant thank her enough. The staff I've found were always really helpful and nice, patiently took the time to help me, and went (what I felt) was put of their way to deliver awesome customer service! Really took the stress out of book hunting for me!

Had everything I needed included stationery for baby, cookbooks, gardening books, and art gear.

Excellent customer service on this visit, not a regular visitor but couldn't fault the service today.

Very good bookshop. They always have the book im looking for and if your just wanting to look for a book to read then Whitcoulls have a very wide range of different books. This is closeby for me and in my opinion the best bookshop in the area!