White Cross Dental New Lynn

The worst experience. The dentist Hamid Mohammed took less than 5 minutes to clean my teeth and I was charged $100. When I said to the dentist please be careful because I had braces and have wires glued at the back of my teeth he didn't listen. 5 minutes later I said that was quick and asked for a mirror to check the work to make sure it was done properly given he only spent 5 minutes on it, his response was "no you don't need to check, it's done and there was no mirror". When I got home I checked properly and he had snapped the wire and taken the glue off entirely that was connected to the wire. I called the clinic when I got home the receptionist argued that I got to see the job before I left. I told her no and explained the dentist said I didn't need to check. I could not believe that I had to justify myself when it was the dentist who had stuffed my my teeth up. The receptionist called me back saying the dentist will put the wire back, so I drove back from the city centre for him fix what he ruined and he did a terrible job with that. I was so upset with the job as is and then he ruined my braces wires. He said I can clean it again, but I simply couldn't let him because he is terrible at his job. I told him that the lady that I used to see at this clinic was so good and that is why I came here and she was so gentle and did a fantastic job. Told him that i was always happy with her work. They should have refunded my money as well. NEVER WILL I GO THERE AGAIN!

This place is terrible. Go somewhere else, especially with there being other options close by. The receptionist is not helpful or friendly. The dentist and assistant are so rude with no bed side manner. Don’t even try to ask a question about what they’re doing to your teeth because it seems to really annoy them.

I called prior and explained I needed a quote, yet the woman tried to insist I pay then and there and I had to explain again. The worst part of my experience is that the woman I saw pulled my arms out from my sides and said "what's wrong with your arms? " I instantly felt uneasy as I have self harm scars, I said "nothing's wrong" yet she pulled both my arms out and inspected my inner elbows and wrists (I originally thought it was for a blood test funnily enough) but after she did that she proceeded to stare into my eyes foe a solid 20 seconds. After this I felt very uneasy as I felt that she was suspecting me of something that she had no reason to. This was not the only issue I had there, just the one that made me the most uncomfortable. Will not be recommending this place to anyone.

Really had bad experience here.the receptionist is lovely lady, she tried to help me cz i walked in without appointment while i had really bad swollen gum.but the doctor is so rude, she’s not friendly at all, i understand if she’s so pack on schedule that day, but i didn’t ask the front lady if i can squeeze in to the doctor schedule cz thats my mistake to walk in without appointment.so i thought the doctor agree to squeeze me in.but when i met her, she’s rude, blaming me for my choice for not do the wisdom teeth extraction yet and get infection for second times because im currently breastfeeding.

Rang to make an appointment, could barely understand the receptionist, told her I couldn't hear her, she continued to mumble. Please ask those who answer the phone to speak clearly!

I had a an appointment with the lovely Rimma as I had noticed a small black hole in my bottom right molar. She examined my teeth and said I had some bigger issues. The tooth I Came in for had a hole she said could not be repaired and also a cyst in my jaw on a lower left molar which was advised could not be saved unless we had many years to try and a lot of money. Anyway she advised my wisdom teeth were also decayed and gave me a quote to remove 6 teeth at once. I booked in with her for the following Friday but become nervous about the removal and decided to go to a specialised surgeon to remove the wisdom and molars under propofol sedation after advice form my work colleagues at the hospital I work at. After my specialist appointment the surgeon advised me to get a second opinion on the two damaged molars to be removed as he was very worried about removing them and the problems I could incur afterwards and also believed they could be saved. I have just come home today from Kumeu dentist after my final root canal on my molar with a cyst below and a deep filling for the other molar. My cyst has now completely disappeared and all infection removed from my roots.

I’m mortified I was going to go ahead with losing my molars when they have successfully been saved. Rimma was super lovely but maybe could of given more options as I have the money to pay for expensive treatment to save them. Losing two molars at once is a big thing especially when you’ve already lost four for orthodontic treatment.

So happy I did not go back and get them taken out makes me feel ill to think I would be without them by now if I went with the advice from this dental clinic.

I had the woman dentist and she was always late.once I waited for over an hour to see her. The next appointment I made was her first one for the day.she was over half an hour late.
On that appointment, she told me she was extracting a tooth but she hadn't told me this before! I said no, had the fitting and left, never to go back again.

Poor service. The doctor gave us wrong diagnosis for a emergency dental. She was arrogant and inaccurate. Will not recommend this place to ANYONE.

Very poor service (only 20 mins for a deep cleaning) and the cleaning process was extremely rough, my dad had go to the waitakere hospital emergency department and stayed in the ED for overnight to stop the heavily bleeding from his gum, the doctor from the ED was surprised how bad the bleeding was and suggest my dad change the dentist to elsewhere. I will definitely NOT recommend anyone go to this practice.

Dentist is very very unhelpful.
First time experience at newlynn whitecross was very bad.
Service is also bad.

I went in with a chipped front tooth, the dentist offered to shave the other one down to match as first option. I went for a filling which has broken off only two days later.

Went there because my tooth had a chip in it, turned out it was decayed.
Dentist advised that I would need a root canal, however she was very unhelpful and quite negative about the fact that my tooth needed repair.
Also, she gave me no information whatsoever about the actual treatment and what would be involved. Nor did she give me any information when I asked her about how this decay could have happened.
In the end, I have decided to go to a different clinic because of the above reasons.
Quite a negative experience, would not recommend.

Right from the receptionists to Dr Nilesh, it was a very easy, smooth & supportive. In no time, got the appointment, Dr.ran through my option and cost involved, provided workaround, worst case scenario and 3rd party vendor to consultant. Happy with the service, but never wish to come back:) Dental work is a nightmare:)

Hello this is Sakuna here. Just want to say thank you for the 11 yr old injection. It hurt a little bit but I’m fine now. Thank you thank you and thank u ️️️️️️️️️️️️️️

My husband got a wrong tooth extracted here.
She didn't explain why she hadn't removed the broken tooth and when he came back, put a temporary filling without any explanation and charged for that as well.
No excuses, nothing.
Not mentioning that now we have to go to another place and pay extra $$ to finally remove broken one.

Been going here for years. Only use the same dentist. Unfortunatly the receptionist dosnt know math. I got a root canal, later broke so i poped in to see ehat was going on and they took $40 off the money i had on account an also put it on winz quote. I said thats double charging but no comprehension of what double charging is. Its happened twice!

Sorry, I amended the review.thought I was reviewing White Cross medical New Lynn

No one ever answers the phone here. Don't bother calling them. I'm currently looking for a new provider.

Would have been a 5 if they'd provided an aftercare information pamphlet especially after a root canal or any of their services. Done this twice with them now and both times they never gave any. Slipped my mind as all I wanted to do was get back to work and kids etc but felt something was missing and wasn't until the anaesthetics wore off and I was in pain i realised going on day 2 now and worse than yesterday I searched online to find out what I should and should not do. My usual dentist at Green bay always provides this after every appointment without me asking so does my kids school dentist. Other than that Rima was lovely.

Great service here. Had an appointment and was seen on time. Nilesh was my dentist. Great service by him. He made me feel calm because I don’t like going to the dentist it scares me but he reassured me that it will allgood and it was. Highly recommend him as ur dentist if you ever need emergency help. Thank you Nilesh and your team.

Best dentist I've seen in NZ. Fast, efficient and great value. Congenial people as well. Thank you for sorting me out!