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Winger Subaru Greenlane

Address 279 Great South Road, Greenlane, Auckland, New Zealand
Phone +64 9 522 2001
Hours
Monday07:30-18:00
Tuesday07:30-18:00
Wednesday07:30-18:00
Thursday07:30-18:00
Friday07:30-18:00
Saturday08:30-17:00
Sunday10:00-17:00
Website winger.co.nz/dealership/subaru-greenlane
Categories Subaru Dealer, Auto Machine Shop, Car Dealer, Mechanic
Rating 3.8 72 reviews
Nearest branches
Winger Motors East Auckland Subaru — 160 Harris Road, East Tāmaki, Auckland
Winger Pukekohe Subaru — 77 Manukau Road, Pukekohe

Winger Subaru Greenlane reviews

72
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Gill
26 September 2023 8:23

We recently bought a 2020 Subaru Outback from Winger Greenlane. We dealt with a salesperson called Sonny, who was helpful, knowledgeable and friendly. We didn't feel pressured at all, but appreciated the good deal he offered us. We are extremely happy with our new vehicle and feel confident in our choice knowing we bought from Winger. Thanks Sonny!

wichman
05 September 2023 23:37

Bad customer service, was booked in for 9am recall for air bags which was stated FREE OF CHARGE, lady siad my car will be done at 4: 00pm and I'm here at 4: 40pm she siad it's at the mechanics and that she cant do anything about? Siad it's onthe way but i dont know they might be joy riding on my car, and someone has been riding my clutch, doesnt feel the same?

Vincent
20 August 2023 21:58

Bought a Jimny second hand and the guy I bought it from said he had bad experiences with Winger and he chose another place to get his work done on the car.

I felt like I wanted to keep things official and go the guys who know best about Jimny's, so I visited in March to ask about getting a new steering recant tie rod as this needed replacing as I knew pre-purchase. Lady at reception told me she would find out a price, took my details and get back to me. I never heard anything back.

I unfortunately got my catalytic converter stolen in June and dealt with my insurance for Winger to get it replaced. I dropped my car off with Winger to get it assessed for this in the morning and they said to come back at 4pm. I returned at 4pm but had to wait one hour until the car got back to me, which is inconvenient but not a huge deal. At this point I asked if I could get a service done at the same time as I hadn't had one done yet and they advised to let them know on the day I come back get the catalytic converter fitted, which I thought a bit odd as I would imagine these things need to be booked in.

Fast forward to the date for the catyltic converter install, I dropped the car off and asked about the service I mentioned before but the receptionist said they probably wouldn't have the time to do it today whilst implying that it should of been booked in advance but said they will see if they can. There was no discussion on what service they were offering, how much or any questions so I expected the mechanic to call me to discuss. By the end of the day I got a text to say the car was complete with no explination or invoice.

Came to pick up the car and was surprised at the cost of the service as I hadn't been quoted or seen any prices of what they offer, but paid. They confirmed that there was an issue with the steering recant tie rod but no offer on how to remedy so I asked about replacement and they said the same as before they need get a price and will let me know.

Few days later I was happy to get a call, but it was only to try and sell me a WOF as it was due which I declined but asked about an update on the steering recant tie rod but the receptionist didn't know much about it and I got told for the 3rd time that they will find out and get in touch - 2 weeks later and still nothing.

Overall this is a disappointing experience and I feel let down. It shouldn't be the customers job to follow up on trying to give you their money and I feel like they are unorganised and don't really about their customers, so I guess I will find another mechanic who actually wants to help and give a damn!

Jade
17 July 2023 8:33

Professional servicing of my Subaru Forester! Have been in a number of times and always happy with the service.

NZ Bassist
06 July 2023 0:10

Was an ok experience. I expect when asking a sales person about a product they are selling, I would expect they know about that product. Especially when it costs thousands. We didn't get that, "I'm not sure" was a standard response. Seemed the sales guy kept forgetting what stage of the sale we were at. Kept asking about the wheels, when he knew we were waiting on contact from their finance department. We had to chase them. Just came across a bit unprofessional. Was enough to put us off getting the car. Just didn't feel like it was a smooth experience.

Matt
16 June 2023 15:49

We recently purchased a car from Eder and traded our car in. Eder, and the rest of staff, are fantastic to deal with. They're not pushy or aggressive, they're relaxed, professional and very respectful. No wonder the dealership seemed to be busy, clearly a trusted team who look after their customers. Highly recommend

Peter
12 June 2023 19:20

A small show room with a larger lot of new and second hand cars. Friendly staff so, if you want to talk cars, visit Winger.

Louis
06 June 2023 2:46

Worst car dealership I’ve ever been to. I walked around in the showroom for more than five minutes without anyone even greeting me. But how their eyes lit up when I said I wanted to buy a new car! Needless to say they won’t make the sale. Not now. Not ever.

cloud
13 May 2023 2:02

I don't usually visit dealerships but this one is pretty cool getting my car serviced was easy.

Brent
26 April 2023 17:48

Shout out to Sonny for going above and beyond to get my new car ready on time. Superb service and friendly team, highly recommend!

Michael
05 April 2023 10:21

We recently purchased a vehicle from Winger Greenlane. The team at Winger have been the absolute best to deal with and extremely friendly. They have gone out of their way to make the purchasing process as easy as possible.

Sandra
27 March 2023 23:05

We got a new car from Sony he has been outstanding to me and my wife from start to finish I would recommend wingers great team great hard working people thank you so much Sony and young Roy thanks

Jr Chicay
18 March 2023 14:59

Provided us with great customer service and care, thank you Eder and Roy. Would recommend to other people.

adventure
01 March 2023 16:50

Emailed over 2 weeks ago trying to find a pcv hose complete for my 96 legacy 250t bhb745 and have not replied and is quite urgent so very disappointed

Minsoo
19 February 2023 23:24

Nice people (Nilay and Christine) with good cars at reasonable price. Highly recommended and would buy again.

Pablo
18 February 2023 23:54

Top experience! Just bought a Raptor from them and couldn’t be happier with the service, Eder was such a great guy to deal with friendly and helpful. The whole deal went smooth. I highly recommend for anyone wanting high quality cars and too quality service.

Accounts
15 February 2023 16:12

We have recently purchased a 'new to us' vehicle and Eder has made the process incredibly easy and straight forward for us. Eder's friendly & happy nature along with his communication skills, encourages us to recommend Winger Greenlane to others.

Kaixiong
15 January 2023 9:14

It was a pity we did not get the WRX TS STATION WAGON. Subaru has been top one of my favorites. From the first Forester and Impreza. My wife and I have so much confidence in the vehicle. Nevertheless, the whole experience was outstanding nor the professionalism but the efficiency. Thank you team. We definitely will be back to your guys.

Stanley
04 January 2023 13:06

Zeus, David and team has been helping us for almost as long as we're open. Truly the diamonds in the rough out of the Auckland dealer network. Enabling us to serve customers with parts that last as long as Subaru engineers intended.

jamie
04 January 2023 10:31

Huge "Thank you" to Jason, Andy & Roy for not only making my car purchasing such a satisfying experience but also going the extra mile to ensure my mother's birthday present this year is one she will never forget. Kudos to you all!

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