Cafe at Westermans

Worst service had no time for us because we had 4 teens and two kids felt the whole time we where and inconvenience. When we where trying our best and got snaped at by checkout when asking questions. Happy to take 100 worth of profit but couldn't be bothered to give us grace.

Very poor custom service.actually there was none! Stood at the counter for 5 minutes without being acknowledged, while 3 staff members were fluffing about! I was with my daughters and grand children. I let another customer get ahead of us, as I knew we were a group with teenagers and toddlers, that take time getting their food. However I felt that this cafe obviously doesn't need new clients. Maybe should go to an international franchise that is quite happy taking my money! Support small nz business not this one again!

Me and a a mate decide to go in for a coffee and lunch as we do and stand at the checkout for about 5 mins without even acknowledging us but instead saying something under her breath and didn’t even look at me when she said something so we continue to wait 5 mins.then a lady wanting to buy 2 BANANAS gets to go infront after we have already waited to be served and the blonde lady at the counter asked us to step aside after we have already picked our food and have waited about 5 minutes for her to sort out the till. After waiting how come someone else gets to go infront? Still not being served WE WALKED OUT Is it cause we are young? As someone who works in hospo this was totally not okay and we should be treated better as consumers and the establishment should be operated in a more efficient way. We would have love to try the food but unfortunately felt pushed aside and ignored which wasn’t a nice experience

Full breakfast wasn't too bad at $22.50. The cabinet food is very expensive. $4.80 for mini savouries or a meatball is pricey. Small club sandwich at $4.80 and a normal sandwich at $6 is possibly the highest pricing I've ever seen for basic food.

Very nice Cafe to dine out. Good food and good service. Enjoyed this morning with work mates. Highly recommended.

Recently I've decided to give it a second chance because I used to like the food over there. Unfortunately, the lady, who was serving us, was quite arrogant. There was no smile, welcoming atmosphere or saying Hi or How are you? Through, the food was still good. However, compared to other cafes in Hastings and Napier area, the service was very disappointing.

Our poached eggs on ciabatta were good however disappointed when they attempted to charge $13.50 when the menu board clearly states $13.
Was quickly rectified when we pointed this out.

Brilliant lovely Cafe, great piece of Hasting history & charm, beautiful food & variety, friendly happy staff, great indoor & outdoor seating

Spacious and clean and comfortable cafe. Staff are friendly, and good selection of food. My only complaint would be the cleanliness of the water glasses near the counter that you help yourself to. Finger marks and dribble stains. We chose not to use them.

Lovely classic cafe at centre of town. Great coffee and good range of sweets and savoury foods. Decor is inkeeping with art deco building of surrounding area. Outside seating at roadside is pleasant under the floral hanging baskets. Staff are friendly and helpful

Bacon wrap. Chock full of bacon, egg, lettuce, cheese, other salad veg and possibly the kitchen sink. Tasted wonderful. Best wrap I’ve eaten.

Had breakfast there. Good selection from the menu. Tasty food and good service. This is a large Cafe in a historic Art Deco building that was formerly a well known Hastings Department store so there were plenty of tables.

My hot chocolate was good, fluffy good too. Nice attention to detail with the decorating for drinks and marshmallows. Food Lord amazing but I only had a cheese scone which was delicious. Very picky Hubby said coffee was 7/10.

A large establishment with a large selection for most to choose from. Very main stream and not a great choice for vegan's. Occassionally they have a vegan filo Samosa, they are very yummy. If you are hungry, they do a vegan breakfast (pictured). Its around $19, so a little pricey for what it is, but it certainly will full you up. Thanks Westermans for offering it on your menu! Would love to see a vegan mac cheese, so many people a dairy intolerant these does, so it's not just vegans wanting dairy free.

Good place to stop for a coffee. Food is basic but good selection. My muffin was a bit dry but will come back.

Eggs bene was great but the hollandaise let it down, bacon was delicious and the bread was perfect except a few burnt pieces. Eggs were cooked to perfection. Staff were lovely, food came out reasonably fast. Soup was well seasoned but on the average tasting side, Still good for a soup of the day and the price. Decaf caramel latter was lovely. The establishment is a awesome, love the atmosphere and extra space gives it a comfortable feel. Overall decent and the price was good for what we got.

Westermans always provides consistency - friendly staff and lovely food.

The average age of the clientele is probably about 65 but for me, being considerably younger I find the place comforting and almost a bit nostalgic! In a good way!

The small potato top mince pies are my favourite - they pop a smattering of relish inside the pie which gives a subtle twist to an old favourite. The ginger and pistachio crunch is out of this world good and I don’t have a sweet tooth but it always ends up on my plate.

Good and reliable - you can’t go wrong!

Really enjoyed our lunch. Staff very friendly and delicious food. Certainly return whenever we come back to Hastings.

Great place for lunch. Quite noisy inside due to the amount of diners, but lovely outside in the sun.
Good food and good sized portions.

Love the staff and service, love the food. Love dinning out in Napier but when you are in Hastings, westermans is the place to be
26/6 coffee, toast with jam and a excellent selection of local and regional papers. Awesome staff and lots of talking and laughing costomers.