Taradale Medical Centre

I live near Taradale Medical, so I am registered with them and have been for over 10 years.
I find the service excellent. If I need to get in urgently I usually can, the staff are polite, caring, patient and friendly. I have Dr Michael Koch who is amazing. I use their online portal and he has even responded over a weekend when it has been urgent. Recently I saw an elderly lady bring in baking for a Dr there.
I would highly recommend this service and the staff.

I have been going to Taradale medical for years was always treated with respect and listened too but now you feel like nobody listens some of your nurses can be rude and no respect. My mum has had the same and spoken too rudely even by doctors.must be time for a change

Always good service and have a great Doc, how lucky i am
and blood tests are a breeze, and that comes from some one that absolutely hates needles lol

Your phlebotomists (nurses who bleed patients) need proper/better training! I have done phlebotomy myself before so I know what I'm talking about. I'm NOT getting bled by your nurses ever again. This is the third time in recent years where I've been disappointed by the lack of hand washing/hygiene and the lack of skin prep (cleaning). You should also have your staff confirm patient identity BEFORE bleeding them, not asking afterwards "what is your date of birth please? ". I've had 2 incidences where the nurse didn't even use the correct order of draw of the blood tubes. Do they know that this can affect the results? !
Please.do better! Learn about patient ID, learn about the correct order of draw, and definitely learn about infection risk and control! If you don't know this, then you shouldn't be bleeding patients in my opinion.

Love my dr he is amazing nursing staff are fantastic highly recommend the gp and nurses.unfortunately reception is horrible and extremely rude to deal with. They lack manners and treat you like your an inconvenience to them. They definately need more training in customer service.

If there was a choice for zero stars I would do that. Absolute rude customer service every time I call to book my children and when I go in. My children have been with them for 2years and I have never been spoken to nicely by the reception will be taking them out now. So disappointed because the doctors we have had have been so kind and amazing but they need better staff at reception not happy

Absolute worst doctor practice in hawkes bay hands down. The receptionist's are unhelpful and rude. The doctors dont make enough time for the patients the appointment feels rushed and dont feel valued as a patient. Had to change practices because i had enough of trying to make an appointment and never managing to get one.

I have been a loyal registered patient with Taradale Medical for many years now and have found their service over the last few months absolutely appalling, why be registered to a doctor when you can never get an appointment with that doctor? Have now been told that you can't ring and pre book an appointment time/day to see that doctor and this has to now be done on the day you want to see your own doctor, even tho there might not be any appointments on that day for your own doctor, sounds confusing to me. Taradale Medical if you can't manage the workload then why take on so many patients? This practice use to be very family oriented and had a real care for it patients/clients but now sadly feels like a numbers game.

Don't bother. Being completely full of patients is apparetly reason enough to be rude and dismissive on the phone.

Customer serves is NON existent at this medical center iv been with them for as long as they have been in operation over 30 years and with the same doctor since she joined the practice.over the last few years customer service has declined to a point where we the customers are no more than a number