Whanganui Toyota

I've just been to TRC Toyota in Whanganui for the first time (WOF and service) and received excellent service, from the friendly receptionist to the lovely serviceman who explained why my sensor engine light was on. I said that I must come back to get my bumper fixed, and they said "don't worry - already done" and there was no charge for that bit of extra care. Car also vacuumed and cleaned. Top job!

I can't speak highly enough of TRC Whanganui. We had a major fuel breakdown. We had to get back to wellington the following day. They pulled out all the stops, they fixed the car and the mechanic and service team worked after hours to do this. The customer service and workshop are a credit to both Toyata and Whanganui.

The service I had. Love people.
You couldn't ask for more.
And the vehicle I just bought.

Brought a 2018 rav4 were promised rubber floor mats an a few other things. They said they would send them up as they were not there when we flew down to get the car. Once paid For the salesmen never sent a doesn’t respond anymore. Typical slippery car salesmen. Disappointing don’t pay them until they give you what you paid for.

FYI the owner responded to this review but then does not respond to emails at the email address that he has put in the response to this review just another slippery car salesman. Still not resolved.

Took my bike in for a wof, excellent customer service and really friendly staff.
Highly recommend.

Really appreciated the level of service, and wonderfull supportive staff. On more than one level. Thankyou.

I was on the road and needed new wiper blades for my car.
Called in, an order was placed, I then called back and one of the mechanics kindly fitted them for me. Top marks

A great experience enjoyed while purchasing a new secondhand car. No silly rushing to secure a sale.
Yes, eager to offer finance, but when cash was offered no disappointment at losing the financial services.
Also relaxed about me having to disappear for a fire call!
Just a great team helpful and knowledgeable.

I’d just like to thank Uwynn and David for making purchasing a vehicle so easy! Uwynn was great to deal with and wouldn’t want you to buy a vehicle if you weren’t 100% on it. I’m so thankful that he was more than happy for us to go take a look at some other Vehicles, and bring one back to Whanganui to finalise the papers!

I’d like to thank David for leaving his house jobs to come in and sort the paper work as it was all set up for a different vehicle! I very much appreciated it guys and we’d definitely come back through you guys for any future purchases!

Sold me a Toyota Blade I've spent thousands of dollars fixing within 3 years of buying it. I only drive suburban with very few long drives. Done 30K since purchase with 70K on the clock. I bought from a dealership so I wouldn't have any problems as I'm low income while studying with a small child. I thought I was safe going the dealership route.

Dealership wasn't interested when the power steering failed the first time citing that I should have bought a warranty and I could have done anything to cause that. They're a franchise so corporate Toyota couldn't help me but they were sympathetic to my problem. Hawera dealership say they would have done a labour free fix with me only paying for parts if I bought from them.

Recurring power steering issue I've fixed twice, low quality Japanese battery wasn't replaced on import which burst and corroded various parts of my engine, multiple fuses blown, there is a water leak on the left internal pillar which has caused mould I am struggling to destroy with potential rust developing that I can't see, I just replaced the alternator, flickering headlights that turn off randomly at night that nobody can fix after paying two places 1,000 dollars in labour. I'm devastated and this car is destroying my wallet and my sanity the longer I use it. I can't drive at night anymore.

Tonight I heard a metallic scraping noise when I reversed and discovered a piece of sheet metal had come off halfway, it was dragging on the ground, and there were sparks while I was driving. What the f**k? Why is my car just dropping parts now? My boy

I am at the end of my tether. I'm becoming too afraid to drive this unsafe car at all now which I can't afford to fix all the time. I will be selling this car and buying and something more reliable. Do not buy this model of car and buy a warranty from Wanganui Toyota to compensate for their lack of quality control when you choose a cursed car from them.

Just want to say Tash in Service dept.is amazing, such a lovely person to deal with. I reckon she deserves a pay rise.you are lucky to have her on staff.

The best wiper off the roll rubber inserts are the best from here. - Most, even branded off the roll do not have enough carbon impregnated into the rubber. This is the lubricant. If there is not enough, you wipers will chatter across the screen. We all HATE this.
The ones I got from Toyota here were the best. Been over a year (?) - No chatter.
Sometimes when the screens too dry, but still great for the wiping.
I return upon things like this.
Good coffee does the same for cafés. Coffee must be good.

Really love going here for my WOF. Cheapest in town most likely at $50 but you that's worth booking in for. They have got it sorted. Lovely place to sit and wait and my dirty car got a rinse off. Staff here are amazingly helpful and very friendly. Keep it up team.

Thank you Toyota Whanganui for great customer service and patience in helping to sort out the issue with our Hilux.

Anyone who can run a business as well as this would be very proud.
All the sales staff are friendly and extremely helpful.the entire service team really go out of their way to look after you and your vehicle and the vehicle always comes out of there sparkling and clean.

Loved the service. Staff are friendly and they go the extra mile for customers. Thank you to the staff in the service department.

Friendly dealership with low interest rates, free WOF with any new car or signature class vehicle for the life of the vehicle while you own it. Wow.

Great place to deal with. David. Gibson made me feel calm as I've never driven an automatic before. Great service.

Long story but found Wanganui Toyota incompetent in a repair matter and dishonest. Not impressed with problem resolution at all.
Will give them another chance however and we will see if they can regain my trust and retain my custom.

So disappointed with the owner of the dealership and his customer service skills.
Worst customer service I ever come across.