Bush Road Medical Centre

The doctors are good. The reception staff are rude and unprofessional. Show no compassion towards patients. Almost impossible to make an appointment over the phone as they never pick up. Was charged a late fee on my account which I never was sent an invoice to pay in the first place. Didn’t even get a call or text to say I had an overdue account.

Used to be a nice medical centre, just now way too money focused. I owe $42 that is 30 days or less over due and I get a bill threatening debt collectors, this bill is from an appointment in which the doctor could do nothing and sent me to hospital, there is no empathy or 'please call us to discuss' just pay now or you will go to debt collectors. Absolutely shocking. We are real people having health issues in a increasingly tough financial envrionment, some compassion could go a long way.

Been going here since I was 5, a massive thank you to Geoff.
One of the best medical centres in Whangarei.

I've been a patient here for over 20 years. The staff and doctors are excellent. Shout out to Dr Geoff Cunningham especially. Take the negative reviews with a pinch of salt. Doctors' practices are under pressure, as are all our medical services.

As a new patient to Bush Rd Medical Centre I am compelled to make my first post. They are amazing, they deserve praise for the caring and pleasant demeanour. After years of being treated as a hinderance at another practice I finally made the decision to move across town to Bush Road. Inconvenient for sure but totally worth it. Doctors and staff seem genuinely pleased to see and help. Amazing and well done

Used to be a great medical center. Not so much now, more money orientated than patient care. And the ladies on at reception are rude abrupt and judgemental. Often more focused on chatting between eachother than serving the multiple patients waiting at the counter.

Called into the practice and on my second attempt they picked up the phone but didn't answer and left me on the line as if they just put the phone down. I tried to shout to see if that would get there attention however no luck just a whole bunch of typing and chit chat and smack talking about personal things. Was a laugh but completely unprofessional if you ask me. Would make a complaint but that requires calling in again and I'm not too sure if my call would be answered and if not don't trust that the complaint will make it to the manager.

Initially the doctors were great, sadly have had to enroll at another practice, just be weary of the other staff nurses & reception etc.have had some bogus message' left on home answering machine from them, saw one of the managers liasing with some guy that had been stalking and harrasing me everywhere I went for months, and another incident of being sexualy harrassed by staff in waiting room.smdh.

Disappointingly negative and old fashioned gatekeeper receptionists- def not family or patient focussed. Letting the team down sadly. Went on to speak with a very welcoming other practice who were concerned and compassionate and solution focussed instead of putting up barriers.

2 days in a row. First day waited for an hour in car park then told sorry they couldn’t fit me in. 2nd day another hour in car park to finally get cattled in to the pre fab building on the front by an old lady that was so rushed off her feet she looked like was going to have a break down.stuttering and could not give me any answers etc.here I’m am stuffing with blurry vision I’ve had for days and she not helping one bit… I’m not angry just very disappointed! Worst experience I’ve ever had from a Docters service in my life… now I’m wondering how many other people have suffered from over rushed Docters? I’m at home suffering with no where to go as I’m at the mercy of flustered Docters! Crazy world we living in

Imformative professional staff. Met my needs all the way
Thanks to Doctor poplar and nurse Laura. Am sure all staff do a great job. Thanks again. Keep well

Just want to say the doctors I have dealt with have been absolutely amazing, especially Dr Poplar, instead of throwing medication at me and sending me straight through the door he spent 30 minutes talking to me like I was a person and helping me with real problems, big ups to bush road and Dr poplar

Highly recommended Gp and medical center
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