Fishers Jewellers

Had a lady greet me with a lovely big smile, told her what I wanted, then this other lady came and butted in and was still eating, So brought what I wanted and got them to engrave it, They forgot, went to pick it up not ready, 5 days later before it was ready. Should give them 2 stars really.

We buy our God Daughter a Pandora charm for every birthday and Christmas and have done the last few years, always received great service - online shopping, fast delivery to Matamatatoo

I am happy with the repair on my wedding band the jeweler did a fine job, my only gripe is that the job wasn't done in the time that was given, and if you are short staffed it only takes a phone call to let one know there will be a delay. Thanks

Excellent service, consultation process and result. Top quality workmanship within a fast timeframe. Highly recommend

Top service, especially by the jeweller Johny he went above and beyond to find a solution for me to fix my ring. The finished product is absolutely beautiful, I’m really happy.

Amazing - I always love shopping at Fishers, the staff are always helpful & pleasant to deal with.

So overwhelmed by the positive experience for my fiancé and I. The service from Tina was so warm and friendly and her expertise to help find the perfect ring was amazing. We will certainly be returning for when our big day arrives to find the next perfect ring. E mihi nui ki a koutou Fishers for making our moment so special.

Very friendly service, willing to help me solve my problem, Tina is a great person to deal with
Nga mihi nui

Excellent service, friendly staff, always prepared to discuss requirements and give knowledgable and balanced advice. Great to deal with.

We have had excellent and very prompt service from Johny, Patricia and their team at Fishers. We had a quote and remaking of Special ring that was lost which has yielded exceptional results.
We highly recommend Fishers Jewellers.

Today I went to enquire about having my engagement ring resized and was served by Patricia. Currently the earliest appointment for this is in 2 weeks. But I was very very lucky to find they could do this today.

After the 30 minute appointment my ring was resized and rhodium plated. Absolutely thrilled to have this precious ring back on my finger. Fantastic service thank you so much.

Very helpful with a simple request, fixed my piece of jewellery on the spot, and inexpensively.

Johnny at Fisher Jewellers was great to work with, after a little false start his suggestion of adding to an existing necklace worked out fantastic with the end result being just what the doctor ordered.
I would recommend Johnny and Fishers to anyone who wants jewellery of any description, new or manufactured knowing full well you would be looked after as well as we did.

Mike and Diane Robinson

The staff at Fishers were very helpful and very lovely, not only did they help us find the right ring they went out of there way and stayed after closing to help us finish our purchase

So Happy with the service I received on Saturday from Tina at Fishers Jewellers in Whangarei, I had a problem with a bracelet I had bought from another (Pandora store) Tina was friendly as well as very knowledgeable with all things relating to Pandora also going that extra mile explaining how to sort my problem, making phone calls and sorting out my product & new receipt etc ……. I will definitely be back. Thank you

Excellent customer service, I was really delighted to have a bracelet altered to my request. Many thanks.

Amazing experience. Fantastic customer service. Johnny did a brillant job on my ring, amazing craftmanship. Highly recommend.

The staff at Fishers could not have been more more pleasant or helpful and I was delighted with the finished work. I would recommend Fishers as the place to go for any jewelry advice or repairs.

Was such a lovely experience-as it normally always is. I was lucky to be served by Angela. She was really lovely, very helpful. I threw a couple of curve balls at her when I presented a e.voucher. A voucher I was given via my phone-not a paper or card voucher. It wasn’t exactly straight forward and she hadn’t come across one before but was most helpful in trying to sort it out. Unfortunately after deciding on Pandora items the voucher wouldn’t allow for Pandora items. She then showed me other pieces in your shop.
On top of that I was looking for some earrings for my mum, she was very helpful in picking out pieces I was describing what perhaps my mum would like.

Absolute nightmare when it comes to resize our rings. Friendly staff, but that cannot justify how unprofessional the service was. Here are the facts and I will let you be the judge. Definitely DO NOT recommend for resizing rings based on our experience.

1. First visit, Angela served us, measured our sizes and noted on a piece of paper, almost forgot to use the wider band to measure my wider wedding band (had to be reminded by Patricia), and almost noted down the wrong size for one of the rings (I had to stop her and correct it). When it came to add up the charges, I saw them manually write something on the existing price book (guessing they did not have existing rates for platinum ring resize somehow).

2. A few days later, I got a call from Patricia saying they lost the piece of paper with the sizing information and we had to go in again for size measuring. Lanaya served us who was very professional and friendly, and that was when we found out that how Angela did the measuring initially was incorrect.

3. A few days later, we went in to collect the finished rings. Upon inspection, one ring's laser engraving was gone (specifically told them be careful of the engraving at the back initially, the excuse was the engraving was too thin which they didn't inform us initially) and another ring still had unacceptable scratches on it. Apparently no checks were performed before presenting the final products to customer. So they had to redo the engraving and re-polishing.

4. Just went in today hoping everything was okay, until, again upon our inspection, a few diamonds got a bit dark from the workshop dust and they had to rush in and clean it. Again it showed that no check was performed before presenting the final products to customer.

As a reference, the total cost we paid was $323 - two downsize, one upsize.