Maungaturoto Medical Centre

Would put a zero. Coast to coast is by far THE worst medical business I have ever dealt with. They blanket refuse face to face medical care for anyone with a mask exemption. Will only do a phone consult, then refuse to do the resulting ordered blood tests. Have to drive an extra hour and a half to whangarei to get a blood test, or be forced to wear a ridiculous “face shield”. I pray someone with the energy will take this corporation to court.

They do a consistantly excellent job under what are sometimes very difficult circumstances.
No one is at their best when they need to visit the doctor.

An amazing team of professionals, our community is well served by both the organisation and the individuals.

They have treated me so well, helped me through so much and cared along all of my journeys. They try their best to see as many people as they can and be as thorough as possible. Best yet

Rude! Their attitude confirms why, after 12 years living here, I still drive nearly 2 hours to my doctor rather than transfer my records up here!
All I wanted was a blood test! I was told 3 times in one telephone conversation that "it'll cost $10". I confirmed that was fine & understood. I get there this morning & the first thing the receptionist says is, "it'll cost you $10". I confirmed again that I was aware of the charge. She asked me to take a seat & then came over a few minutes later to request that I pay the $10 in advance. How desperate for dollars are they, for goodness sake? ! Did I really look like I was going to skip out on $10? ! This is no way to attract new clients & just confirms their appalling customer service reputation! I've never had anyone make such a huge deal over such a small amount, ever!

Rude! Their attitude confirms why, after 12 years living here, I still drive nearly 2 hours to my doctor rather than transfer my records up here!
All I wanted was a blood test! I was told 3 times in one telephone conversation that "it'll cost $10". I confirmed that was fine & understood. I get there this morning & the first thing the receptionist says is, "it'll cost you $10". I confirmed again that I was aware of the charge. She asked me to take a seat & then came over a few minutes later to request that I pay the $10 in advance. How desperate for dollars are they, for goodness sake? ! Did I really look like I was going to skip out on $10? ! This is no way to attract new clients & just confirms their appalling customer service reputation! I've never had anyone make such a huge deal over such a small amount, ever!

The 'Manage My Health' Patient Portal is inadequate: you can't book an appointment or arrange a refill of a standard prescription. The receptionist (s) should learn that you DO NOT answer a phone call when a customer who has taken the trouble to attend in person is already engaged in a conversation with you at the Reception Desk. This is rude and dismissive and indicates that you consider that the unknown needs of an unknown caller should be prioritised over those of the person in front of you.

If you are coming here, request to see Dr Aaron Donald, he is the best dr I have had so far. Reception is good apart from one lady who is abrupt, dosen't seem to enjoy her job, and is sometimes rude. Nurses here a great but I feel they are overworked as one of the ladys had forgotten to do a couple of things and seemed rushed when seeing me.

The 'Manage My Health' Patient Portal is inadequate: you can't book an appointment or arrange a refill of a standard prescription. The receptionist (s) should learn that you DO NOT answer a phone call when a customer who has taken the trouble to attend in person is already engaged in a conversation with you at the Reception Desk. This is rude and dismissive and indicates that you consider that the unknown needs of an unknown caller should be prioritised over those of the person in front of you.

If you are coming here, request to see Dr Aaron Donald, he is the best dr I have had so far. Reception is good apart from one lady who is abrupt, dosen't seem to enjoy her job, and is sometimes rude. Nurses here a great but I feel they are overworked as one of the ladys had forgotten to do a couple of things and seemed rushed when seeing me.