Flight Centre

My experience with
LISA VOOGHT was exceptional. I had to get a flight to South Africa urgently due to my mother being seriously ill. Lisa found a wonderful flight and processed everything so quickly. Her courteous manner was exemplary. Thank you Lisa

I was wanting to organise an overseas trip for my 30th birthday next year and Lisa has made the whole experience of booking flights and accommodation an absolute breeze - not to mention she was also able to find cheaper flights than I could! Lisa has been extremely knowledgeable and efficient when responding to emails and has already provided me with so many recommendations for things to see and do on our trip! No question has been an issue which has made me feel extremely valued during this exciting time. I could not recommend Lisa enough and will definitely continue to use her for future trips.

Was working towards going overseas but having a hard time organising it, I was assisted by Lisa who made the process so easy. From organising the flights, to accomodation, to even suggesting things to do. Couldn’t be happier with the service provided! Thanks Lisa, looking forward to my trip all that’s to your assistance:)

New Plymouth…Came in first time was told they will send me the details of trip, months later not heard so I went in again and told the lady, she said she will also send details and ring, nearly month later nothing, and then walked in again and they were busy the 3 there did not even acknowledge me for the nearly 5 minutes of standing there, could of just said something …spend my money at another centre

We went in to find out about a holiday to Europe, 2 girls were there, neither greeted us which was odd as no other customers were in the shop, so I approached the closest and quickly explained we were looking for some info then as we stood there awkwardly I said "shall we sit? " response was "sit, stand, I don't care, I'm looking at lunch menus" she literally had no interest in giving any advice about any travel, funny that being in a TRAVEL AGENTS. The other one wasnt interested either. Needless to say we left pretty quickly and let her get on with what she was going to pick for lunch. Second time I've found this place unhelpful and not interested in providing any sort of service. There won't be a third

The team at New Plymouth Flight Center have been amazing to deal with. We booked our Europe flights through them in 2018 for travel in 2019; they made the process so easy! We decided while we were away (2019) we would travel to the states in 2020. Well we all know what happened in 2020!
Lisa has been fabulous with the fast responses and keeping us up to date with all the changes/cancelation/refunds that come with the pandemic travel disruptions that the world is living with now.
Thank you Lisa for all your help and we will be back in to deal with you again

Jennifer tume was awesome to deal with while organising our honeymoon to Rarotonga. As covid was nearing an end but with restrictions still semi in place she did the best job at reassuring me and helping me understand everything surrounding that. We ended up having the best time and will use her again for our next family holiday! Always available and was quick to respond to any and all of my queries. She went above and beyond and we are grateful for that! Thanks again

Really rude girl at NP store Zoe, unhelpful and unprofessional. Honestly Flight Centre, is that not YOUR job to help customers given the exorbidant costs and your personal mark ups? Useless - don't bother calling, do yourself a favour and cut out the middle man and book yourself!

I cannot thank Lisa at New Plymouth Flight Center enough for the AMAZING support and assistance she gave me when having to book last minute flights. Lisa made what has been a very stressful process much more easier and I hugely appreciate everything she did - I cannot thank her enough:)

Lisa Vooght at Flight Centre NP was so personable, down to earth and clear. She helped me manage my flights and answered any questions I had around Covid. Thanks Lisa!

Lisa created a complex trip at very short notice and supported me well with my changing needs. Thank you!

From day dot my experience in dealing with Lisa Vooght from Flight Centre New Plymouth has been nothing short of incredible, her ability to share the stress experienced through several flight changes due to COVID made it so much easier knowing I had someone there to call HELP! Her communication and being informative through the process keeping me up to date and issuing so many ticket changes with a smile was just impeccable, I don't know how you keep doing it with a smile, so much compassion and poise through all the stress Lisa but keep doing it, You're great at it, I now take comfort knowing I have my own Lisa I can trust to call on for all my future travel needs!:)

A BIG shout out to Jennifer Tume for her awesome effort these past few days, searching and securing my ticket from NP to Australia on an Air NZ Covid free flight. I'd raced in Wednesday morning with my urgent request, and when I returned at 4.30pm, my options were presented. The lengthy wait time was a shock, so (albeit closing time) I asked if she'd book my flights immediately. Nothing was too much trouble, and all documents and information were ready for pick up the next day as arranged. Excellent communication, extremely helpful and sincerely thrilled with Jennifer's service.

Due to the cancellation of my flights (from a different, and very impersonal online platform) I needed to urgently purchase new tickets from Europe to NZ. Flight Centre was the solution to my problem. I had the pleasure of being put through to Lisa Vooght, who not only managed to provide me with a range of flights, but also called directly from NZ to Europe, which sped up the process immensely. She was super helpful, incredibly kind, and very professional. I highly recommend her, and will definitely be using her services in the future!

Lisa was so great to deal we have booked several overseas trips with Lisa and nothing has been a problem even trying to get to exotic destinations She has battled tirelessly to get our refund back for this years canceled trip When over seas travel starts to return to some sort of normality We will be booking with her again Mike&Brenda Topless

We have used Lisa Vooght a few times now for travel bookings. Every time she has been very helpful and kept us informed. We have recommended her to friends who I know have also found Lisa very helpful. During covid-19 we have had to cancel bookings, change bookings and book new flights. Lisa always kept us up to date with what was happening and organised a refund for us which was great. Lisa is very easy to talk to and does her best to find the right deal for you. We will definitely use Lisa again.

We were due to fly to Bali this month but of course due to covid that wasnt going to happen, we dealt with Amber Bennett from New Plymouth flight center where I found her to be really helpful in getting our refund for our flights etc would we definitely go through her with our next trip overseas.thanks Amber your a star.
Regards
Sheryl

Lisa has been fantastic. After flights were cancelled due to Covid, she contacted us promptly and helped to process a refund within a week. Great manner and service!

Lisa Vooght was amazing she secured us a great deal on our holiday and kept us informed throughout the covid travel restrictions. We ended up with 100% of our holiday refunded. Could not ask for better service. Thank you Lisa

We had a great trip planned and booked with Flight Center but Covid hit. Lisa has been great in getting our airfares refunded and 2 year to rebook credits for the rest. Really appreciate this great service.