Hamilton East Medical Centre

I'd like to specifically shout out the ladies at reception in this clinic, because they really are superstars and make the whole process so much easier. Specifically Edyn, she was so lovely and really went out of her way to help me when I was having some issues with the phone appointments. I'm not sure who reads these reviews but if management is reading this give Edyn a raise! Matter of fact give all the reception ladies a raise because everytime I've interacted with them they have been super helpful and kind, and when you're sick and needing help that's really all you could ask for.

Kai Ora,
I had my second Jab at HEMC. It was excellent experience. The staff is so welcoming with smile on face & dedicated to the patient. Thanks for serving me & keep giving ur best.

Had our covid vaccine this afternoon at HEMC. Informative, quick, professional service. Felt like a very slick well oiled machine. Overall an amazing experience. Also felt very safe within the current level 4 covid restrictions. Well done to the amazing staff who made this a very pleasant outing.

Really great service, reception were quick and ended up getting my vaccine on time. Doctor was approachable and friendly to all my questions. Highly recommended.

Lovely practice with friendly staff! Went for my first covid vaccine and was in and out with no hassle.

I really recommend this place, especially Dr. Andrew, always willing to listen, friendly and effective. Also the reception team, most are very friendly and efficient. The waiting time is correct and fair.

Good doctors, staff, and location. Pharmacy and MedLab next door. Good one stop shop. Very good at keeping appointment times in my experience.

I think the care here is really excellent. However, the call / support seems to be a bit patchy. Everyone is always super kind once you get them on the phone but good luck getting through. No matter what time of day I call, I'm waiting on the line from 5-10 minutes at minimum. I find the Centre says they are open at 8am but they do not start answering the phones until at least 8: 30am. During Level 3 lockdown, my family had an appointment for flu shots and were told to call from the parking lot to have someone escort us in. But they never answered the phone for over 10 min while we waited in the parking lot!
Update: HEMC has now added a feature to their phone system which tells you your place in the queue and this helps.

I think the care here is really excellent. However, the call / support seems to be a bit patchy. Everyone is always super kind once you get them on the phone but good luck getting through. No matter what time of day I call, I'm waiting on the line from 5-10 minutes at minimum. I find the Centre says they are open at 8am but they do not start answering the phones until at least 8: 30am. During Level 3 lockdown, my family had an appointment for flu shots and were told to call from the parking lot to have someone escort us in. But they never answered the phone for over 10 min while we waited in the parking lot!

Dr Asit is good to deal with. Kids area needs a little more stuff to keep them busy.
Free parking, pharmacy next door and quite a few doctors with various specialities here.

The GPs are reluctant to check skin spots for cancer - send you to the skin specialist next door. Didn't offer covid vaccine till late in the piece. Still can only book virtual consults if you use the online booking system, even though Waikato is in orange traffic light system.

Waiting is way too long. I called on Wednesday morning, the earliest appointment is next Tuesday and this is in summer.
I hate to think what it's going to be like in winter months.
HEMC used to have emergency doctors which they don't now (as receptionist said to me). So if you are sick, you need to go to another clinic (they said to us to go to Anglesea!). So what's the point of registering?

Disappointing.

Revirw updated s the experience has improved. Still no emergency doctors but way better service now.

Clean and tidy, reception hard to get a hold of when trying to make an appointment, typically have to wait over a week to get an appointment

Being new to the place I have high expectations but in a way they aren't so bad as a medical unit. The prices are affordable if you are on a low income and they are friendly.

Good doctors most of them, however they must be understaffed as no one ever picks up the phones can't ever get through to speak to nurse or make appointments

My own doctor is away at present, unbeknown to me. I rang the phone number & asked one of the staff on the phones, named sharon, couldn't find anything, also couldn't find out who is looking after my doctor's patients while is away! I then decided to email the Manager of HEMC, she actually told me with the new computer system, is hard for them to find out! Now l have been given an update of when my own doctor will be back!

Phone systems are shocking to say the least. 17 minutes to drive there and phone still ringing. Suggested by them ring after 2PM. Pharmacy across car park can get thru for you on different lines!

Then receptionists are pretty rude so make sure you check your paperwork before handing it in, but the GPs and the nurses are awesome

Still holding my personal information and access to ManageMyHealth hostage nearly four years after leaving this clinic due to hostile, unsympathetic doctors and receptionists both.

Frustrated beyond belief that I may have to take these idiots TO COURT to get this sorted out!

My partner and I were patients at this clinic FOUR years ago. Had a very negative experience with Dr Zig Khouri where he belittled someone who'd just been through something traumatic when we went in to get mental health help. We immediately tried to transfer our records to a different clinic. They transferred mine but they refused to respond to requests for medical records for my partner for three years. During that time they disabled his ManageMyHealth account to such a degree we had to talk to their dev/tech support team. We weren't patients! They had no right to do it and we have not even had a smooth doctor's appointment anywhere else without something Hamilton East has done coming up. We left early 2020, it is now late 2023 and it just will not end.