House of Travel - Hamilton City

Disappointing service. Had a Samoa Resort package confirmed by Cooper. I paid $4.7k, then he called 30mins later saying the resort is actually booked, but he’s reserved another room at another resort but I need to pay an additional $1300. Appalling that they took my money, then confirmed the booking with the resort, I would assume it would be the other way around. Thankfully a full refund was processed. I was warned my multiple friends not to use HOT but was excited to use a travel agent for the first time. Cooper was friendly and professional but overall, poor service and very little remorse for the mishap.

Would rate it negative stars if I could. Took them over 2 hours to reply to me meaning I missed out on the original flights. In their words “next best available flight” was more than $350 difference. Huge waste of my time and money.

Poor service and staff not listening to what the customer request

Need to go to the Philippines ASAP

Reply long stop over in Singapore can you use a different airline Qantas airways reply it's very expensive did not tell me the cost
Very unprofessional

We have been with house of travel for a quite a few years, found them very helpful good to deal with.
Ken Billing.

Excellent customer service. Prompt and efficient with up to date information on overseas travel. Highly recommend

Good customer service they very fast respond the help me to get my kids back from overseas. Thank you very much.

Amazing place, we came there for book our Fiji vacation! Every one of the agenc was so helpful and so nice!

Friendly and professional.
In the past I've always either arranged my own travel or had it arranged for me by someone at work, so this was my first time using a travel agent.
There were three things that stopped me from giving a higher score. 1. I'm convinced, with the benefit of hindsight, that I got the best deal. 2. It took ages of sitting around to get anything organised - if I'd wanted to spend all that time I'd have made the arrangements myself. 3. And finally, when I made the final payment I enquired about options for another, completely different trip, and heard nothing.

I have booked flight tickets twice that all the time the price was cheaper than other travel agents I have checked in. Like the service of everyone who assisted us and specially we liked Mary and her smile. Keep it up!

Having ones travel organised here at House of Travel was a very pleasant experience indeed.
We were ably assisted by Claire Crowe, who was totally cooperative and professional in all matters.
Thank you Claire, thank you House of Travel.

Fantastic service - well above and beyond - Cant thank them enough - special Thanks also to Gaylene