ASB

I am a customer for i believe 2 to 3 years. Customer service, online banking system and more are incredible. Like how informative and welcoming the staff are. On call service they are amazing and they do investigate scams and refund my money back within 3 working days. I even reccomened to my cousin ASB for her. I haven't experienced any problems with ASB before. Anyway they are brilliant with there job and they are very helpful in my personal experience and opinion.

Fantastic service every time we come here. Each staff member we've dealt with has been very helpful and competent. Thanks ASB Porirua team!

Convenient location and friendly and professional staff. I am please every time I come to this branch. Thank you!

3pm on a friday theyre closed with zero notice or online changes to their hours. Next closest branch is in CBD or Porirua. Not the first time that i get here and theyre closed way before theyre closing time online either. Better off woth a different bank in Porirua.

Re -Open and run please see my photo.
Only ASB branch around Porirua.
Conveniently located in North City shopping mall so it opens late night in every Thursday night.

Temporarily closed due to omicron. Had to search in detail to find this out on their website so I'm not impressed with their info sharing. Closest branch open is Lambton Quay which is not that convenient.

Worst service I have had from banking sector. The girl at the counter refused to give me the change card and told me as per their rule they have to charge me. I borrowed change card from a fellow retailer and got the change from their machine. Their manager stopped me from leaving premises and took away my card. He then told me that my friend had to come to collect the card. I mean it’s ridiculous, I was just trying to get some change. Not rob a bank. I will never have an account with asb ever and make sure that all of my friends do the same.

Only ASB branch around Porirua.
Conveniently located in North City shopping mall so it opens late night in every Thursday night.

Avoid the bank teller named Eden. Totally incompetent and disrespectful. Doesnt make eye contact or communicate properly. Then gives the customer attitude when they ask what is going on. Even said "The transaction is over when I say it is" lol. What a way to speak to a long term customer. Never been dealt with that kind of disrespect in any type of customer service situation in my life. Had to go all the way to the area manager to get a decent outcome regarding her behaviour. He dealt with it well.lift your game ASB.

Awful bank do not open an account with them. Had to spend hours with customer service to fix a bill they sent by accident.