Avalon Medical Centre

Doctor Alan Chin is a amazing doctor but the reception is always really rude when I call in to book an appointment

I have been to Avalon Medical Centre this morning to make a payment of an outstanding amount that I was notified through an email may be a month ago but for some reason I missed it.

The amount my wife supposed to pay was $39.

They have a policy in place that a late payment fee of $10 will be charged after a month.

First of all they sent the email to me instead of sending it to my wife. Secondly when I asked her, why did you not charge her on the day so that we could avoid this late payment fee? Because we normally make payments at the counter every time we visit them.

Her reply to me - People are so busy, they don’t wait and I don’t run after them to get the payment done. I worked in customer service industry for almost 12 years and I never displayed such a rudely behaviour in my entire career not even to a rude customer. You should be able calm the situation down and make them understand why it is done this way. If you can’t do it, you are a failure as a customer service representative.

I request the management to provide your staff member (lady receptionist at the counter, I have seen her display such behaviour in the past too) with some sort of training in order to manage her customer with a bit more respect.

Thanks
Sabin Alex

Bad customer service.front desk lady was impatience and unprofession.kept talking to the admin lady next to her when I trying to give my mum info to get the prescription. And the admin lady even said should have kept the bloody door locked. My GP Alan chin is good. 1 star review all about the front desk

Reply to Jason SL
It is shame that you posted such a rude comment about one of the best Dr in Lower Hutt - Dr Rakesh Kaul.
I have knownd Dr Rakesh for many, many years and I have never heard one bad word about him. In fact, everyone who has been his patient or worked with Dr Rakesh, knows how wanderfull he is. His professionalism and knowledge has been at the highest standard and as such valued.
And for you Jason - shame on you!

Unprofessional Reception & Admin staff
Racist attitude recently moved new indian doctor treated us very unprofessional way.
We never go to Avalon medical center again.
Unprofessional Doctor Rakesh Kaul is very unprofessionally treat us. We were wait so long time but when our chance comes he took another family because he did not like for Sri lankans bad attitude & never recommended for anyone.

We were tormented by the way the receptionist talked to us. She was so rude and racist to my husband. Yes, she hates her job! Just because of her service my husband and I won't be registered patients at the medical centre. It's such a shame!

I have been a patient of Dr Alan Chin for more than thirty years. He is extremely thorough, capable and empathetic. He takes as much time as is needed. Sometimes you wait a while but that is absolutely fine for me. It means another patient is getting exactly what they need too.

By looking at current comments and my experience with reception lady I can tell that she is RACIST.she was very helpful and cheerful when she talk to European but her face change in blink of an eye when she saw Asian or African. She got a fake smile and keep very little conversation. We shouldn't get upset for those actions. Becoause racist people are uneducated. So we are better than them. Adios hommies.

A great medical practice. Books and toys for the kids waiting, friendly staff. Only down side is that they are often late. Not sure it is because the Doctors are being thorough or scheduling.

Doctor's service is ok. But receptionist (a lady) is sometimes impatient, mean and very rude. Have phoned/visited the centre 6-7 times including my family's, have a bad feeling with the front desk 2-3 times. You tell. Now changing to another clinic.

Dr Chin is an awesome doctor and so are all the nurses. I love this surgery, the only negative is the reception staff can be a bit blunt at times.

I have always been happy with Dr Chin, but the lady on the desk is horrible
She has been rude, condescending and unhelpful
I would have moved if the Doc was not so good
It is sad that no one in my family (wife and four children) are happy to visit our doc because of this.