Capital Taxis

Beware! Check the reviews here and other sites.this is a scam company.report immediately to nzta if you are ripped off in any way.

Wish I had read the reviews before using Capital Taxis. How are they stil in business? Unfortunately it seems I am another in a long line of scammed customers. Do not use this company unless you want to be ripped off and if you are reading this because you've been scammed then report them to NZTA.

BEWARE! This company will rip you off! I booked a cab a day before my trip and it never showed up. We almost missed our international flight. A month later I am still waiting for a refund through my bank disputes team. I have reported to NZTA and urge everybody out there to do the same.
I didn't expect to get ripped off in NZ of all places.

Terrible experience. I had a driver (Jarnail) charge my card $51 NZD for a 2.6 kilometre trip that took approximately 5-8 minutes. I tried contacting Capital taxis multiple times and the one time they answered they seemed unconcerned and told me they’d “get back to me”. I have not heard back.

Putting a complaint and dispute in with NZTA (New Zeland Transport Agency) and have also instructed my bank to hold the transaction.

Edit: I put in a payment dispute with my bank who acted on my behalf against Capital Taxis and had the whole amount refunded within 5 days of the transaction. I urge anyone else to do the same.

Never use this service - booked and paid for a Taxi service for a trip to the airport. They never showed and made no apologies for not showing. Yet to get my money back. As advised do not use and avoid at all costs.

AVOID. I took one of their cars from Wellington airport (NKQ822). It turned out to be an unlicensed driver with no meter or tariff information, who tried to charge me double the normal fare. Reported to police

Tim, And his company staff totally stupid and uneducated, atleast give them training, Manager is busy like he have no time for reply shame. Is your manager busy in sleeping or what kind of billion dollar work they do as your customer care team says busy.

My colleague and I used Capital Taxis from the walk up rank on August 14,2023, from Wellington Airport to Avalon. The trip seemed okay and I did see a meter and the female driver was pleasant enough until she began talking about God and religion and began preaching. The talk turned to food and she was insistent she would make food and drop it at hotel and I stupidly gave her my mobile number. The following day I received a text to say she had made food and wanted to drop it off, or something. I apologized and said we had another engagement and had no response. I thought that was the end of it until the early hours of August 16th I was woken up with my phone ringing at about 3.45am, then 3.47am and 3.49am. I did not answer any of them and then was WIDE awake. I discovered it was the same number as the cab driver! I blocked her. I am sending this out as a warning that this woman basically stalked me in the middle of the night. I have her name and Cab number if there are repercussions. I realise I let my guard down but this kind of God-Squad stalking behaviour is totally unacceptable. Keep away from this lot. Bad news.

I recently booked a taxi with Capital Taxis through the AirNZ website for my flight. Despite confirming the pick-up time and address with Capital Taxis the day before, the taxi failed to arrive on the morning of my flight. I made multiple attempts to contact them, but my calls were ignored. With no other alternatives available, I had to rely on a kind neighbor for a ride to the city and then book an Uber to get to the airport.

Capital Taxis eventually sent me a WhatsApp message 30 minutes before my flight's departure time, stating they had technical issues that prevented them from receiving my calls and then cancelled my booking without offering any apology or explanation. They didn't even bother to give me a call. What if I didn't have internet connection? I would have never received their message. This ordeal caused me significant distress and anxiety. I believed that a service provided through the AirNZ platform would be reliable and professional, but this incident has unfortunately shattered my trust.

Customer service from AirNZ Taxis confirmed that Capital Taxis promised to reimburse my unexpected Uber cost, but they never contacted me. Even when I tried reaching out to Capital Taxis directly, they showed no intention of doing so. I have been seeking reimbursement for the unexpected Uber cost and compensation for the stress and inconvenience, but have yet to receive any satisfactory resolution from Capital Taxis. Their lack of communication and responsibility has left me disheartened and doubtful of their intentions to rectify the situation.

I strongly advise against using Capital Taxis for any future bookings, as their unreliable and unprofessional service has been a major disappointment.

DO NOT USE THIS COMPANY. I WAS CONNED INTO PAYING $139.68 for a short trip from the airport to Courtney Place. A fare that should have been under $40. Like previous reviewers I jumped into a Capital Taxi as it was the first one in the queue. He proceeded to take me a long way round to my hotel in Courtney Place. I asked him why he was not using the Mount Victoria Tunnel and he told me it was closed which I later discovered was a lie. There was no metre or fare tariffs displayed in the taxi. When I arrived at the hotel he told me the fare was $69.84! I usually pay between $30 to $40 for this trip. I questioned the amount and asked him where his metre was. He said 'on my phone' and he flashed his phone in front of me. He gave me his EFTPOS machine to pay the fare and then told me that it had not gone through and after doing something on the machine showed me the $69.84 again. I paid and asked for a receipt. He said he did not have any paper in the machine to give a receipt. I continued to insist and eventually he went to the boot and got a roll of paper. Took ages. My return fair from my hotel to the airport with Wellington Combined Taxis was $34.00. When I got home and checked my bank account I had paid Capital Taxis twice. So he lied about the first payment not going through so I paid a total of $139.68 for the ride. Something needs to be done about this company! You are probably reading this after you have had a bad experience with them. You don't tend to check out taxi companies when you come off your plane especially if you are a tourist. I don't expect Capital Taxis care at all about their bad reviews. But I am not going to leave this here as this is theft!
So Capital Taxis I am going to make it my aim to get it out there and warn people not to use your taxis. I am informing the police, the airport authorities, the council. I am putting this review on facebook and asking everyone to share this review with everyone on their facebook page too. I know someone on Fair GO TV programme and will see if they will do an article about this company. I encourage everyone else who has been conned by this company to do the same.

They have so many hidden charge such airport fee $10, eftos charge and etc.
Must explain defore they take the customers.
I won't use them anymore.
Please get away from this company.

Pre booked taxis to and from the airport. Drivers arrived in good time, helped with luggage and were very courteous. I strongly recommend this business.

They literally steal my money. Give us a quote and the price was double when they drop us off.
Worst experience ever in a taxi.

Booked through Air New Zealand but my flight was late. When I got there I rang them and they had my driver there in a few minutes. Great service.

We used the Taxi service. Wonderful experience! Highly recommended. Professional, punctual and courteous driver. The drive back home from the airport was so smooth, I felt I was in a Mercedes Benz!

Used online booking form which was easy, shuttle was confirmed quickly and they replied promptly to my email with queries. Only annoying thing was additional booking fee (5%) for booking online which was not in original quoted price. Driver was on time for both trips (we booked a shuttle to and from the event) and was friendly.

Don’t use this service from the airport, they will quote you to get your business then double up when they drop you off.

Used their online booking form which was great. Taxi showed up on time. Everything went smooth.
Can't complain.

Booked airport taxi the day before it was needed. Taxi did not show and consequently the company phoned and said it would be an hour late. Inconvenient to say the least. Not recommended to others.

Booked a taxi for a very elderly client. Was told that it would be half an hour, I asked if there was anything sooner due to the fact he was very elderly and was told there wasn’t. The Client ended up waiting over an hour and when I called to follow up I was told that they ‘were still trying to find an available Taxi’ I said I was told it was half an hour away and asked why I wasn’t called back and told this, the women on the phone said she didn’t have a number to call back on which is not the case as it’s not a private number and I had said the company I was calling from. This was an awful experience for poor the client and our staff as we all felt terrible.