City GPs

Been with City Gps since 2015 and kept forgetting to write a review! Since 2015 I've been under Dr Clare O’Brien who retired this year. I was very very fortunate to have Dr Clare as my GP. She is the best and kept me well for years! Been moved to Dr Sawrey, but I've only seen her once, and she listened to me, she followed up all thats left behind to follow up from Dr Clare, raised some tests that needed to be done. I was very grateful again. I’ve seen Dr Stroud next, he's good, he listens, he carefully reviewed my health history, raised some tests and recommendations, he also opened up an urgent appointment for me. Im going to see a different Doctor this week. Hopefully it'll go well! The reception staff are kind, professional, knowledgeable and fast in answering emails and phone calls. Easy pay with southerncross easy claim. Thank you City GPs, my experiences are all been pleasant, professional and exceptional.

Dr Javier Stroud gave up his lunch break for an extended consultation, thoroughly assessing complex needs and taking appropriate actions. He made a point of giving opportunities to ask questions.
Sarah arranged the urgent appointment at short notice, and followed up proficiently and with a friendly manner.
It is reassuring to have the team at City GPs providing care for family members.

Always full, under staffed, terrible customer service and acts like you're a burden. This has happened several times with me personally. We will be moving practices.

Went in 3 or four times for seperate issues and received a dismissal or mis diagnosis each time, had a stye and told the dr she decided it was dust allergies and refused to prescribe anti-biotics woke up next morning with my eye swollen shut and had to go to another dr, went in for a mole check (recommended by a a dermatologist) dr barely glanced at it said it was fine, 2nd opinion dr in auckland removed it straight away as it had clear signs of melanoma, ive had friends book in with reception stating they want a general check up and upon arrival being told they only do apptments for specific reasons and still being charged.wellington needs another central drs clinic because this place is appallingly bad.

A bit confused with what happened there. I talked to the doctor briefly outside the clinic. I thought the consultation has not officially started because we were still standing outside the clinic. (See photo attached of where the consultation/conversation with doctor happened). I was able to mention the need for immunization then we waited again outside. I thought we will see him again as we have not been asked to be seated inside as I still needed to do general checkup for my child. Then nurse came out to manage the immunization. That was only when we were seated inside. We weren’t able to check up other things with doctor such as my daughtrer’s ears and potential food allergy. We made this appointment for a general consultation of her. It was just not handled well.

But the nurse was really nice and was accommodating. Ali was very nice to us. She made the experience a bit bearable.

Summary of bad experiences
1. Made to wait outside clinic near exit bec of my daughter’s cold symptom. Understandable to some level but can be improved as there was some vape/cigarette smell at that time exposing my child to second hand smoking. I had to ask permission from the pharmacist in the pharmacy at the right side of the outside waiting area so we can wait there instead.
2. Conversation with doctor happened in this area (photo attached) “outside” the clinic “while standing. ” Already a red flag there.
3. Never got the chance to have a proper checkup of my child by the doctor which was also the purpose of the appointment. The nurse had to reschedule us with another doctor to check my daughter’s ear as the the doctor left her to Ali without letting us know that the consultation ended.

Improvement Recommended:
1. If there is a need to isolate patients with cold symptom, find a room inside the clinic wherein the environment can be controlled such as not exposing patients (esp.a child) to second hand smoking.
2. Seat your patient comfortably somewhere first in the clinic to signal that the consultation with doctor has commenced, not while standing outside in a public area outside the clinic. It is difficult to have a proper conversation outside the clinic.

Overall, I have never had a patient experience during a supposed doctor consultation at this level.

I hope this review can help them improve. Needless to say, I do not feel good about coming back.

Javier Stroud is a fantastic GP. His attention to care and detail gives me great confidence.

I have read through the reviews, and realised, there are many that just aren't true. The receptionists (getting a lot of flack on this medium?) in my 30 long year experience with this practise, have always been professional and friendly. The Dr's I've dealt with, without hesitation, professional, helpful, caring and knowledgeable. I fully recommend City GPs. Their online service is fantastic.

Very unfair systems about waiting time. Every single time when I visited I always need to wait for 20+ minutes even when I booked the appointments in advance. There was once I arrived literally 1 minute late, the reception spent 3 minutes to ask the doctor if they can still see me, and the answer was No.
I was punished for 1 minute late, yet they are like half an hour late every time!
Absolutely terrible experience.

I’m naming names because I think it’s necessary so others can avoid my mistake, or at least be cautious.

Always read the reviews! And don’t ask receptionists for their recommendations—I asked for an experienced GP who would listen to me, and instead I got a registrar (Javier Stroud) who made a crazy dx at my first clinical appt, changed my medication, overriding all other dx and information from my long-term specialist—and then refuses to accept or even acknowledge any evidence including what is sent to him by other health Pracitioners. SURREAL.

He is, however, continually pressuring me to come in to see him for free appointments despite the fact I have repeatedly told him I’m not going to unless we iron out these problems first. I’ve told him that my concerns are about him, not my health. (I’ve had to go to an after hours doctor and then ED to get urgent treatment + minor surgery in threatre.)

Funny that many of these bad reviews are replied to by practice manage Lorraine Wood—because she totally ignored me when I requested to change GPs, and I decided she didn’t exist.

She replied only to hassle me to respond to a notification of an appointment that Javier made for me expressly against my wishes—which I have no duty to respond to. The has resumed ignoring me, including my request to complain.

Under the H&D regulations we’re allowed to complain and have our complaints dealt with reasonably, but Javier puts all this in my clinic notes instead. It’s like the Twilight Zone.

I’ve repeatedly asked their reception team and assistant practice manager to exit me and no one has replied. Have messaged another (experienced) doctor to see if he can help—here’s hoping.

This MC used to have a good reputation—I don’t know what’s gone so wrong but I join others here by saying BEWARE. One of the GPs, Tony Jenks, has very good reviews (on a best GPs in Wgn site) and has been there a while. I’d say choose your GP, not your medical centre per se.

Never had such a bizarre experience.

I have been a patient of city GP’s for more than twenty years. I have had several doctors of the highest standard through this time.
If I ever need an urgent consultation, they have never failed to fit me in on the same day.
The website and “manage my health” app work well for things such as bookings, health notices and repeat prescriptions.

If there was a possible zero stars then I would give this. Our son had food poisoning we tried to get him an appointment here because they were his doctors before we moved back to Christchurch. The woman on the phone was rude, unhelpful and seemed more interested in getting the government subsidies than anything else. After going through the rigmarole of re registering they gave him a phone consultation which cost $35 to be told drink fluids and rest. No tests nothing for what is a registered Ministry of Health disease.

I am appalled by this level of service and sure in hell will never go there again. Be warned these people are only interested in getting a new BMW it seems.

My old doctor Dr Lesley Rothwell was fantastic. Had been my family doctor for as long as I can remember. I'll miss her and hope she enjoys her retirement!

I've been meaning to leave this review for a while-I had such a disappointing experience with this practice in 2020 that I feel the need to warn others to stay away, or to be cautious. I arrived early for my appointment but the reception staff was so slow to check me in—I was literally standing in line at the desk for 10-15 minutes, waiting to speak with a receptionist—so that by the time I was checked in, my appointment time had started. As a result, the Dr.cut my appointment short. We spoke for perhaps 10 minutes, for $70 or so. Worse than that, she was extremely dismissive of my concerns and requests, did not order anything I asked her to (a test, or referral, or.anything), and was extremely condescending. She said she didn't have time to answer all my questions, and made inappropriate comments about my body type. It was one of the most incompetent medical appointments I've had. I had to immediately book another Dr.elsewhere to get the treatment I needed.

I see that that Dr has since retired so perhaps when she saw me she was simply not invested in her patients anymore. It's possible there are other more competent Dr.s in the practice but the whole experience and reception treatment put me off investigating further. I've since moved to a suburban medical practice that I travel out to and am just amazed at the difference. My new Dr takes the time we need to talk through anything I'm going through, orders all the tests I need, the practice as a whole treats me with respect, and the prices are better.

I hope this place improves!

One of the best GP Practices in the City. The Staff are awesome too! Always friendly & helpful, either on the phone or in person.

I just went to medical centre today and assisted by Dr Andrew Ireland. He is one of the best doctor I have seen.thank you for listening me.you are so polite and kind. Your devotion and care brings healing, comfort and hope. Thank you

I’ve had some great banter with the receptionists, although it feels forced & they attempted to charge me the wrong amount, now I’m not much of a confrontational person so I naturally felt embarrassed, even terrible having to tell her she was charging me $30 more than my normal amount.

Their waiting room is quite pleasant & even comes with a tv with some funnies on it although it’s because doctors become late & have me waiting for 35 minutes after my initial appointment time, granted I’m completely understanding that things can happen when being a doctor & I’m sure they had valid reasons, except when someone came over to suggest booking another time, I was slightly frustrated as I was experiencing an unknown infection that was deteriorating my skin & eyes at the time which was causing me anxiety & discomfort, I’d already pre-called a day prior asking for the closest available time, so to be suggested to pick another date was just down right distressing.

I’ve experienced quite fast & efficient care from numerous amount of doctors there at City GPs when it comes to minor inconveniences that I’ve experienced, they’ve provided medication that I needed when I’ve had something wrong then I’m out.

It’s nice to experience service like this in a fast pace world, although it’s distressing when you come to your doctor about an issue & they try get you in & out as soon as possible, I recently experienced the opposite experience with a doctor where they talked bare minimum about something that was happening within my body & spent the 87% of the conversation about COVID-19 that was completely irrelevant to the issue at hand, & I didn’t even mention Covid-19 once so for him to give me a whole run down on how Covid-19 spreads was slightly frustrating considering I’m not paying a doctor to educate me on a virus I’m well aware of & how it works. Granted, I could imagine in the health care spectrum Covid-19 has become quite a serious thing to prepare for as well as being a hot topic, my issue was completely unrelated to Covid-19 & felt trapped in the doctors office when in reality I just wanted to learn about my own problem.

As mentioned above the doctors there have treated most of my problems I’ve experienced physically, & I’m extremely grateful I’m not sick anymore. Although I feel like such an inconvenience to some of the doctors I’ve been seen by there, like I’m just some cog in a machine, & once I’ve gone there already pre-planning on getting the next patients out as soon as possible.

Sometimes I don’t feel like I’m being listened to by my doctors ether, granted to this day I’ll put more trust in them than myself because I’m no health care professional, but I still feel the unsettling sense that my issues are being read over especially considering I came in for an unusual bump on my neck & he examined the wrong area & agreed there was a lump there even though he never actually managed to find the lump & I had to assure him to check in the area I specifically told him to check, & for him to only notice it even though he agreed to a bump on my neck that wasn’t even there in the first place which came across strongly as if he was just agreeing with me to get me out.

I’m uncertain if I want to warn people to not use this as there main medical centre, but for me I’m unfortunately having to change as I’ve had to many uncomfortable experiences here that in the end made me disapprove with their professionalism, customer Service as well as going against my morales when it comes to health care.

I’m grateful & appreciative for the treatment, but that is it.

Had been a patient at City GPs for over five years! Good for minor issues such as head cold, flu etc that heals by itself, for anything that needs real treatment, go elsewhere! Don't for a sec believe Doctors don't lie just because they had taken an oath, they do, just like your plumber, for a few extra bucks! Otherwise, the only explanation for my experience would be, these are bunch of incompetents!

My doctor was great, I saw him for about five years. The administration team however were the obnoxious and terrible to deal with. They misplaced a payment and hounded me for proof that I payed for months. They wouldn’t respond to my emails but would send out fresh invoices. I advised them several times that I had paid on the day but they failed to keep their own records.

I paid, they lost the record of payment and expected me to prove I had paid. I was patient for over around 6 years and they prioritised $19 over my continued business.

I’m the end I chose to pay and move on. I would strongly advise against using this clinic.

The stars are for awesome nurses and ladies at reception. Thank you for helping me everytime I go there.

Doctor is nice but sadly, the initial experience was not good. He didn't listen and ignored what I was telling him, re: hearing, vertigo, pain by ears etc. He said see a Psychologist and learn "coping skills". My support was with me, she saw Doctor ignored what I was telling him, what I was doing through. Hearing but not listening. It seems he prefers putting "See Psychologist" instead of listening. He said I don't need treatment for ear pain, hearing sensitive etc. He didn't do anything to help me and when my
family talked to him, he said I was ok and there's nothing wrong. I guess he was confused. With me he said I need to learn coping skills and see Psychologist. Really? I wonder how many clients he put into "see Psychologist" without actually "listening".

Anyway, he didn't do anything to help me. I was left with the pain, ear sensitive hurt, vertigo etc. I went to see the dentist because the pain by my right ear has getting more sensitive and hurts all the time. It turned out my teeth and my jaw needs treatments. The jaw specialist said the pain, hearing issues, vertigo is part of the jaw. Good thing, I went to Dentist otherwise I'd be waiting on a "see Psychologist" "You don't need treatment" belief.

Sadly, I feel this Doctor at City's is not so good

Always running late on patients, you could have allow extra time instead of booking many patients in a shorter time slots. Also Receptionists are rude!