Barfoot & Thompson Remuera

My partner and I were originally very interested in a property and went to an open home under Cici Wang from the Barfoot & Thompson Remuera branch. While at the property, ourselves and others viewing were told off by Cici to place our shoes outside the door whereas her shoes were allowed inside as they were “Prada”. When my partner was testing out the light switches, we were then told off by Cici again to try the lights “only if we are interested in buying the property”. We are both working professionals and had no kids with us. I am absolutely disappointed with our experience with the supposedly #1 Sales Agent from the Barfoot & Thompson Remuera branch and hope that potential buyers will not have the same horrible experience as us.

My partner and I have been viewing many properties listed by Barfoot & Thompson these few weeks and this is by far our worst experience that I think should be addressed by your management team.

We went to an open home listed under Cici Wang. From previous experiences, we were told to try out the water pressure, switches and sliding doors by all agents so I assumed this would be the norm. But Cici Wang told me off saying “You can try on the switches IF you are interested in buying the house, this is a smart home, if you touch it, I will now have to go floor by floor to check if the switches were turned off. ”

Also, we arrived at the property with all other shoes inside (there were no signs of “shoes off the property”) hence we left our shoes inside next to the door, however we were then told off “why are the shoes inside the property” and when others asked why are your shoes inside then? Her answer was “because my shoes are expensive, they are Prada”.

Her arrogance and rude attitude really put us off from considering this great property as our future home.

After months of searching on our own, going to open homes, and offering but not successfully purchasing a property, a friend introduced us to Amos.

Amos met with us to discuss and understand what we were looking for in a home. He searched and shortlisted a handful of potential properties that met our requirements and arranged and set aside a few hours to take us through and view all the properties. He guided us through the entire process, from viewing properties and attending auctions to successfully purchasing and settling our new home.

Given this was my first home, Amos went the extra mile to arrange for us to put the sold sticker on the board and liaise with the vendor's agent with any queries before settlement. He kept us updated on settlement day, and we received the keys to our new home before midday.
When we arrived at our new home, a beautiful hamper filled with delicious goodies and a handwritten card was waiting for us.

This has been the best home-buying experience we have had so far. Amos genuinely cares for his clients and is the best real estate agent we have dealt with. We will use him again and highly recommend him to anyone serious about selling or buying a property.

Gill MacDonald did a fantastic job in selling our home in a testing market - happy to recommend her to anyone selling

David Wang is one of the best agents with fantastic service. He helped us to find our dream house within 2 months. Provide lots of resources and information, response within appropriate timeframe. Thank you for your help

Highly recommend David Wang. He acted as our buyer agent and have worked tirelessly with us to find our dream property. We are so thrilled with our new purchase. The entire journey was fantastic, the knowledge and guidance he provided really helped us to pin point the exactly house that we were looking for. When it comes to real estate, David Wang is your go to person!

David Wang has done an incredible job with our property especially in the current bear market. His experience/knowledge in the property markets along with his connections with builders and lawyers really saved us a lot of time and money. I would highly recommend David to anyone who’s planning to buy or sell a property in Auckland. I’m really looking forward to work with him again in the near future.

We are really appreciative of all the help Carol Cong has given us. She was really professional as our agent to finally find us a great property as our first home within our budget! She had put a lot of efforts and energy no matter how late or early on answering our questions.me and my husband strongly recommand her!

Gill Macdonald is not only a very experienced agent but her dedication and persistence to sell our property shone throughout the whole process. She is a great communicator and just a friendly down-to-earth person who we would highly recommend to anyone thinking of selling their home or investment.

Gill MacDonald has done an incredible job with our recent sale in a difficult market.
Her dedication to getting the best possible result was remarkable.
Nothing was too much trouble and the follow up of every little detail was great.
Excellent communication throughout the whole process always always appreciated.
A good result for us was welcomed.
I am more than happy to recommend Gill to anyone.

I would like to thank Kathy Bower for all she did to market and secure the sale of my property. Kathy's experience as a real estate agent is invaluable. She has good communication skills and was always available either in person or by phone. Kathy is honest, has integrity and most importantly a sense of humour!

We cannot speak more highly of Leila and David of Barfoot & Thompsom, Remuera for their professionalism and knowledge in real estate. They provided all the information and options to us in terms of selling strategy and marketing and allowed us to make the decisions ourselves on what suited our budget. We would highly recommend Leila and David to anyone who looks to sell their property for their excellent service, professional feedback on time and advice along the way.

We are also writing this letter to express our deep appreciation for the extensive role played by David MacDonald, in the listing, marketing, selling and buying of our house in Mt Eden. David is a very friendly, down-to-earth person. David accompanied us to numerous properties to help us to buy our “dream” house after he sold our house last year. We very much appreciate his valuable professional advice in helping us to make our informed decision. David never gave us any pressure and always gave his honest professional opinion. Moreover, David spoke up for us during auction bidding when he felt there was some ambiguity, and we might be disadvantaged. We could not rate David highly enough for all the work he put in before, after and during settlement. David always works exceptionally hard, and he is a real estate agent that you can truly trust and rely on. We feel David more like our friend with a great knowledge of real estate. David, together with Leila, whose name is already on the wall of honour, as a top performing team always brings out a best outcome for their customers. Leila and David are real “treasure” to both Barfoot and their clients.

Sara-Jayne Kingston was an amazing agent. I would highly recommend her to anyone. She was very professional and kept us completely informed right the way through the campaign.
The property that we were selling was in Omaha and she was able to get lots of people through for the open homes on the weekend and through during the week.
She was very enthusiastic about the property and I think that rubbed off on the people viewing the property so when we went to auction we had lots of interest and lots of bids.
The Auction process was managed very professionally as well and the Auctioneer did a fabulous job on the Day.
From the start to finish Sara-Jayne explained the process we would be following very well which made us feel confident that we had the right person for the job.

Gill McDonald has been most helpful, and a pleasure to deal with.
Nothing was an issue and has a great personality and a kind nature.
Will definitely use again. Many thanks.

Gill MacDonald recently sold our place in Parnell, at Dovedale. Without exception, Gill has to be one of the most thoughtful people you would meet. Her work ethic also knows no bounds! No matter what the day or the time, she would do everything she needed to and make herself available. Her many years of experience and her dedication to helping people was obvious as well, especially as we had the difficult task of selling our place on leasehold land. We had special ties to the place but it was time to move on and Gill understood our circumstances on so many levels and was there to help us. We give no higher recommendation.

We had the good fortune to have Tracey Cameron sell our home. We found her knowledge of the property market extremely up to date and her personal and marketing skills were 1st class. Tracey kept us informed every step of the way and achieved an amazing result for us.
We would have no hesitation in recommending Tracey to any prospective vendors.

We would highly recommend Gill MacDonald when it comes to selling your property. Gill worked tirelessly to ensure the property was sold. She went beyond expectations by handling a number of the items required to present the property for sale and address last minute hurdles to conclude the sale.

Highly recommend Kathy Bower if you are looking for an excellent real estate agent who will work hard and be dedicated to you! Kathy helped immensely in our house hunting experience. She kept us up to date and was always there to answer questions and be honest with us.

We engaged Gill Macdonald and Kitty Long together to market our parents' much-loved family home in Eastern Beach. That was a great combination of agents and they achieved a very good result at auction. Gill's calm and reassuring manner helped our elderly mother through a process which could have been difficult and emotional - instead it was a positive experience, and one that built on the relationship Gill had quietly fostered over years. We're very appreciative.

Stanley & Barbara Armon are true professionals who have brought passion, energy and innovation each time we have worked with them. We have both bought and sold properties with their help and each time they have exceeded our expectations. They understand the market extremely well and know exactly how to pitch a property and bring it to closure. We would be very happy to work them again.