Drain Surgeons NZ

Not a good experience - tried to get a callout for a repair from these guys, was told would have someone out, then got silence for months. Have moved on.

Initial contact was fine.
When the job couldn't be completed on the day which was an access issue i needed to address, then no contact for 2 weeks, after repeat text and apologies I cancelled job.

These guys came to do some surveillance for the pipes on the property. Absolutely no manners or customer service, understand they were their to do a job, but no thought to people on the property also, use things without asking. Very rude.

These guys dont read your correspondence and generally lazy with communication. Requesting info that you have already provided. Not confirming dates & times, just showing up, wrong job information.

For something so simple - these guys buggered it up from the start.

The initial call out and contact with the company was simply amazing unfortunately it went down hill from there. No call backs, no response to emails, no promised quotes for further work. A bit of a shame really. I understand they may have been busy and overloaded however an email or call explaining this would have been appreciative instead of me trying to chase up with my drainage problem only getting worse.

Quick arrival after hour phone called, promptly fixed the problem with reasonable price. Mr. Hayden (or Mr. Ethan) who came to the site is friendly, very knowledgeable, experience & he did fantastic professional service. We are more than happy with your services. Thanks!

Fantastic professional service. Quick arrival after initial call, quick identification of the issue, promptly fixed the problem & job was priced well. Knowledgeable & helpful during the covid-19 lock down. Thanks!

5/5 stars for the drain unblocking service.

0/5 stars for everything that came after.

After going around in circles for four weeks, we have decided to go elsewhere.

Great team from Linda in Admin to Mitchell phoning prior to being onsite and then unblocking this problem that a vexatious tradesman poured agregate and grout down the gully trap.work was carried out in a timely manner, all really professional and affordable! An asset to the community I would highly recommend to all A1+

Saturday, moving house, new people move in on Monday. The toilet blocks. We know why, those tree roots have re-grown. Rang Drain Surgeons and they arrive only about an hour later. Dyan was awesome. He worked systematically and used his multitude of tools to minimise mess. It was a complex job, under the house. I am so thankful. Well priced too. Very cool that the hose went through a vent instead of over the carpet. Wow!

Drain Surgeons were great to work with, Alex provided top class customer service & worked overtime to ensure we got our report on time.

Drain Surgeons NZ was great! Unblocked all my drains easily and fast. Will recommend them to any one!

Called on a saturday night with overflowing toilet. Lady on end of the phone most helpful and had a guy arrive within 30 minutes and all sorted and cleaned up. Great service

Great service from these guys they kept us informed all the way through the job. Arrived when they said they would and completed everything promptly and did a great job of cleaning up afterward. I highly recommend them.

Very bad service, want to make money.
Talk to team member many time, did half job. Leave half as it is. Again visit the site &
make excuses. Add visits in the invoice.
Just riping off the customer. Not trust worthy.

Disgusting, disgusting service. The boss Hamish is rude and arrogant. Eager to ask for money but not do the job. Would recommend only if you are looking for a massive headache

Best service. I called night time, one of lady arranged one of team member sent to my property straight even far away. Michell have done unblock our drain pipe. Good explain and professional job. Thank you very much Drain Surgeons. Recommend all.

I have known of the team over many years and have been really impressed with their constant drive for new innovative ways to bring the great service they offer. Important things to me are essential in any industry especially the fields they cover, with high focus on Health and Safety of their staff and site specific for their clients whether the smaller domestic up to the commercial.
Friendly and highly knowledgeable team.

I highly recommend you contact them for any of your drainage needs.

I call them in August to fix my drainage problem.
Technician arrived on time and fix it in 30mins.
Two weeks later, same issue. Called them three times to finish the job.
Promise and excuses, but nobody showed.
I would not trust them.

Quick, efficient and friendly service. They managed to clear our blocked toilet, which had difficult access, within an hour.